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Gaming Manager Jobs in Rochester, NY (NOW HIRING)

Familiar with game design curricula and common challenges such as scope management for game projects, learning game engine interfaces, and balancing game mechanics. Adapts instruction using game ...

As a leading global retailer of video games, electronics, and gaming merchandise, we take pride in ... Working with minimal supervision, the Assistant Store Manager supports the Store Manager in all ...

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Gaming Manager information

See Rochester, NY salary details

$7

$20

$37

How much do gaming manager jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for gaming manager in Rochester, NY is $20.66, according to ZipRecruiter salary data. Most workers in this role earn between $13.99 and $23.46 per hour, depending on experience, location, and employer.

What is a gaming manager?

Gaming Managers are professionals responsible for overseeing the operations of casinos and other gaming establishments. They manage staff, ensure compliance with gaming regulations, handle customer service issues, and monitor gaming activities to prevent cheating and ensure fairness. Gaming Managers also analyze financial reports, develop strategies to increase revenue, and often collaborate with security teams. Their role is crucial in maintaining a safe, enjoyable, and profitable gaming environment.

What are the key skills and qualifications needed to thrive as a gaming manager, and why are they important?

To excel as a Gaming Manager, you need strong leadership abilities, knowledge of casino operations, and typically a background in hospitality or business management. Familiarity with casino management systems, regulatory compliance software, and security technologies is essential for daily operations. Exceptional interpersonal skills, conflict resolution, and decision-making set top performers apart in this role. These skills are crucial for ensuring smooth gaming operations, regulatory adherence, and a positive guest experience.

What are some common challenges faced by gaming managers in maintaining smooth casino operations?

Gaming Managers often encounter challenges such as ensuring compliance with gaming regulations, handling disputes between customers and staff, and managing the performance of a diverse team. They must also balance customer satisfaction with security protocols and revenue goals. Adaptability and strong communication skills are essential, as Gaming Managers regularly collaborate with security, hospitality, and finance departments to maintain a safe and enjoyable gaming environment.

What is the difference between Gaming Manager vs Casino Host?

AspectGaming ManagerCasino Host
Primary RoleOversees gaming operations, manages staff, ensures complianceBuilds relationships with high-value players, promotes player loyalty
Required CredentialsExperience in gaming management, industry knowledgeCustomer service skills, industry experience, often some certifications
Work EnvironmentCasino floor management, administrative tasksOne-on-one interactions, event planning
Employer & Industry UsageCasinos, gaming establishmentsCasinos, luxury gaming venues

While both roles are vital in a casino setting, a Gaming Manager focuses on overseeing gaming operations and staff, ensuring compliance and efficiency. A Casino Host concentrates on building relationships with high-value players to enhance loyalty and revenue. The roles complement each other but differ in daily responsibilities and focus areas.

How do you become a gaming manager?

To become a gaming manager, candidates typically need experience in the gaming or hospitality industry, strong leadership skills, and knowledge of gaming operations. Many employers prefer candidates with a high school diploma or equivalent, and some roles may require relevant certifications or training in casino management or customer service. Gaining experience through entry-level positions and developing skills in team management and regulatory compliance can help advance to a gaming manager role.

How to become a gaming manager?

To become a gaming manager, candidates typically need experience in the gaming or hospitality industry, strong leadership skills, and knowledge of gaming operations. Earning relevant certifications or training in casino management or hospitality can enhance prospects, and previous supervisory experience is often required. Familiarity with gaming regulations and customer service is also important.

What are the most commonly searched types of Gaming jobs in Rochester, NY?

The most popular types of Gaming jobs in Rochester, NY are:

What are popular job titles related to Gaming Manager jobs in Rochester, NY?

For Gaming Manager jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Gaming Manager jobs in Rochester, NY look for?

The top searched job categories for Gaming Manager jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Gaming Manager jobs?

Cities near Rochester, NY with the most Gaming Manager job openings:

Surveillance Officer, Finger Lakes Gaming

Delaware North

Farmington, NY • On-site

$19 - $20.50/hr

Full-time, Part-time

Medical, Dental, Vision, Retirement, PTO

Posted 27 days ago


Delaware North rating

6.1

Company rating: 6.1 out of 10

Delaware North

Based on 160 frontline employees who took The Breakroom Quiz

6.1

Company rating compared to similar companies: 6.1 out of 10

Caterers average

Based on 2,749 frontline employees who took The Breakroom Quiz

The best things about working at Delaware North

  • 77%

    77% say their health insurance is affordable

    say their health insurance is affordable

  • 77%

    77% say they enjoy their job

    say they enjoy their job

  • 74%

    74% say they have respectful managers

    say they have respectful managers

Featured by Delaware North, based on 160 Breakroom Quiz responses from their frontline employees


Job description

The opportunity Delaware North Gaming is seeking a part-time and full-time Surveillance Officer to join our team at Finger Lakes Gaming in Farmington, New York. As a Surveillance Officer, you will be conducting facility-wide surveillance camera operations to assist in the protection and safety of the property for guests and team members.   PT Fri: 7a-530p Sat: 7a-530p Sun: 7a-5p   FT Tue: 330p-8p Wed: 430p-9p Thu: 330p-8p Fri: 530p-7a Sat: 530p-7a   If you want a job that provides fast-paced work in a collaborative environment, apply now. Pay $19.00 - $20.50 / hourInformation on our comprehensive benefits package can be found at [https://careers.delawarenorth.com/whatweoffer](https://careers.delawarenorth.com/whatweoffer). What we offer We care about our team member’s personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including: * Weekly pay * Training and development opportunities * Employee discounts * Flexible work schedules Eligible team members may also receive: health, dental, and vision insurance, 401(k) with company match, paid vacation days and holidays, paid parental bonding leave, employee assistance program, and tuition and/or professional certification reimbursement. What will you do? * Monitor all areas of the property, including but not limited to gaming and cage activity, food and beverage activity, and security of the facility and the entire property * Produce written reports and logs on any observed violations and illegal activity in a timely manner * Ensure that all cameras and computer systems are operational at all times * Ensure that all state racing and gaming regulations and polices are followed * Comply with confidentiality regulations regarding all surveillance information including camera coverage, investigations, and proprietary material More about you * Minimum of 1 year related experience * Able to obtain and maintain state gaming license * Good communication and interpersonal skills, including the ability to manage crowds effectively * Computer skills including e-mail, word processing, spreadsheets, routine database activity, and record keeping * Basic knowledge and/or training in investigations * No high school diploma or GED required Physical requirements * Ability to hear and speak to communicate on two-way radio * Ability to sit for long periods of time * Work environment may consist of a dark area viewing video monitors for entire shift * Able to lift and carry up to 30 pounds Shift details Evenings Weekends Every weekend OT as needed Overnight Who we are Finger Lakes Gaming & Racetrack, owned and operated by Delaware North, features more than 1,500 video gaming machines and brings the thrill of live thoroughbred racing from April to November and year-round simulcast wagering on thoroughbred and harness racing from across the country. Finger Lakes presents various dining options including a large buffet. Our business is all about people, and that includes you. At Delaware North, you’re not just part of a team — you’re part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success. Who says you can’t love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you’re interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we’re invested in helping you achieve your career goals. Together, we’re shaping the future of hospitality — come grow with us! Delaware North, along with its subsidiaries, is an equal opportunity employer, showcasing job opportunities and considering applicants for all positions without regard to race, color, religion, sex, gender identity, national origin, age, disability, protected veteran status, sexual orientation, or any other legally protected status. $19.00 - $20.50 / hour

Working at Delaware North

Perks for frontline workers

From Delaware North, via Breakroom

  • Flexible work schedules for all team members

  • Weekly pay for hourly team members

  • Referral bonuses for eligible roles

  • Training and development for all team members

  • Employee assistance program for eligible team members

  • Health, vision and dental insurance for eligible team members

  • 401(k) with up to 4% company match for eligible team members

  • Paid time off and holidays for eligible team members

  • Performance bonuses for eligible team members

  • Paid parental bonding leave for eligible team members

  • Employee discounts (varies by location) for eligible team members

What to expect from working at Delaware North

From Delaware North

About Delaware North, in their own words

From Delaware North

Delaware North is a global leader in the hospitality and entertainment industry. We annually serve more than a half-billion guests across three continents, including at high-profile sports venues, national parks, restaurants, resorts, and casinos. Building on more than a century of partnerships and a commitment to local communities and sustainability, our vision is to delight guests by creating the world’s best experiences today, while reimagining tomorrow.

Delaware North team members are the heart and soul of our business, creating unforgettable guest experiences every day — from the first tee as the official catering partner of the PGA of America Championships and domestic Ryder Cup, to a first-class meal at a dream Disney® location. We proudly offer countless growth and learning opportunities, guided by top-tier hospitality mentors.

Find connection, purpose, and growth at Delaware North.

Company values

From Delaware North

  • Lean Forward: we are innovative creators who continually reimagine what’s next
  • Come Together: we work collaboratively with each other and believe in the power of partnership
  • Stand Up: we lead by example, own our decisions and take initiative
  • Do Right: we value integrity and always do the right thing, especially when no one is looking
  • Think Guest: the guest experience is at the heart of everything we do

What Delaware North employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom


Delaware North logo

About Delaware North

Sourced by ZipRecruiter

At Delaware North, you'll love where you work, who you work with, and how your day unfolds. Whether it's in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there's no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision and grow with us.

Industry

Hospitality services

Company size

10,000+ Employees

Headquarters location

Buffalo, NY, US

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