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Description

FAMILY ENTERTAINMENT GROUP

Job Title: Route Technician

Reports To: Route Technical Manager

Location: Field-Based / Route-Based Operations (Travel Required)

About Us

Family Entertainment Group (FEG), is a recognized industry leader in designing, developing, and operating world-class family entertainment centers and amusement experiences. With a commitment to innovation and guest satisfaction, FEG partners with top brands and venues to create memorable experiences for families and guests of all ages. The Company provides turnkey outsourced facility management and arcade operations services for resorts, hotels, casinos, and amusement parks. Additionally, the Company owns and operates standalone family entertainment centers under the In The Game, Max Action, and Bonkers brands. The Company operates nearly 90 locations throughout the U.S.  

Position Summary

The Route Technician is responsible for maintaining the technical, operational, and guest-ready condition of FEG route-based arcade locations. This role supports approximately 4-10 partner locations on a regular weekly schedule, ensuring games and related equipment are working, clean, stocked, safe, and ready for guests.

The Route Technician serves as a day-to-day FEG ambassador to partner locations and partner General Managers, combining technical skill, route discipline, safe driving, partner service, and independent ownership across multiple locations.

Key Responsibilities

Route Service & Location Readiness

• Travel to assigned partner locations on a weekly route schedule
• Inspect, test, clean, stock, and maintain games, card readers, kiosks, cranes, merchandisers, redemption equipment, and related equipment
• Complete routine safety checks, preventive maintenance, repairs, and location readiness reviews
• Escalate complex repairs, parts needs, safety concerns, or partner issues to the Route Technical Manager

Game Repair, Maintenance & Restocking

• Diagnose and repair common mechanical, electrical, hardware, software, payment system, and redemption equipment issues
• Replace parts, adjust settings, test game play, and confirm equipment is operating properly before leaving the location
• Restock merchandise, prizes, supplies, cards, tickets, and other operating items
• Support game moves, installs, swaps, refurbishments, conversions, and special projects as assigned

Partner Service & Documentation

• Build positive working relationships with partner General Managers and location teams
• Communicate professionally regarding service visits, repairs completed, follow-up items, and equipment issues
• Complete service logs, route checklists, inventory updates, work orders, and repair notes accurately and on time
• Report recurring issues, partner feedback, safety risks, and improvement opportunities

Vehicle Safety & Compliance

• Drive a company vehicle to route locations, warehouses, partner sites, and work locations
• Maintain a valid driver's license, acceptable driving record, and follow all traffic laws and company driving expectations
• Keep the company vehicle clean, organized, fueled, stocked, and properly maintained
• Maintain a drug-free and alcohol-free work status while working, driving, or representing FEG

Equipment Testing, Preventive Maintenance & Vehicle Standards

• Conduct a weekly "Test Drive" of all assigned games, attractions, and payment/swipe systems to verify functionality, guest readiness, and operational performance.
• Identify, document, and address equipment issues in a timely manner to maximize uptime and minimize disruptions to the guest experience.
• Maintain accurate preventive maintenance, inspection, and repair records.
• Maintain a clean, organized, and professional company vehicle at all times, including routine monthly vehicle cleanouts.
• Ensure all company and personal assets, including tools, parts, equipment, electronics, and valuables, are properly secured and not left visible or unsecured at the end of each workday.
• Maintain appropriate inventory levels of parts and supplies within the vehicle to support operational needs.

Requirements

Ideal Candidate Profile

The ideal candidate has strong hands-on repair ability, a service mindset, and the discipline to work independently across multiple locations while representing FEG professionally with partners and guests.

What Success Looks Like

• Assigned locations are clean, stocked, operational, and guest-ready
• Repairs, preventive maintenance, and route visits are completed reliably and on time
• Partner teams view the technician as responsive, professional, and helpful
• Vehicle, safety, documentation, inventory, and company standards are consistently followed