Job Summary:
IGT is a global leader in gaming technology, delivering innovative gaming experiences. The Software Apps Engineer I role focuses on providing technical support and customer service, managing client requests, troubleshooting software applications, and ensuring seamless software deployments and product improvements.
Responsibilities:
• Provide technical support to internal and external clients by troubleshooting issues, gathering requirements, and delivering solutions via phone, email, remote access, and other support channels.
• Configure, monitor, test, and support software applications, including software updates, patches, installations, enhancements, and quality assurance testing.
• Collaborate with cross-functional teams to resolve customer issues, support deployments, communicate software defects, and recommend product improvements.
• Serve as a primary point of contact for customer communications, ensuring timely responses and a high level of customer satisfaction.
• Assist with support reporting, documentation, software guides, and the development of custom client solutions to meet business needs.
• Provide technical assistance to engineering, client success, help desk, and training teams while continuously developing advanced product knowledge.
Qualifications:
Required:
• Associates degree is required; bachelor's degree preferred.
• 0-2 years of experience working with software and hardware in a complex business and systems environment.
• 1+ years of experience working in a gaming venue with preferred knowledge in one or more databases.
• 1+ years of experience working with ATM system / equipment installations.
• Demonstrated experience working with software development and application deployment in a fast-paced Windows Operating System environment.
• Possess analytical and problem-solving skills; consistently delivers projects and solutions in a timely manner.
• Systems administration and some programming experience a plus.
• Understanding of casino / gaming environments and requirements.
Company:
IGT is a leading global provider of gaming, digital and financial technology solutions, formed through the combination of International Game Technology PLC’s Gaming & Digital Business and Everi Holdings Inc. Founded in 1980, the company is headquartered in Providence, USA, with a team of 5001-10000 employees. The company is currently Late Stage.