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Game Player Support Remote Jobs in Boston, MA (NOW HIRING)

Varsity Tutors

Video Game Design Tutor

Lowell, MA · Remote

$18 - $40/hr

Our AI-powered Tutor Copilot enhances your sessions with real-time instructional support, lesson ... Ability to explain game loop architecture, player psychology, balancing mechanics, and iterative ...

Varsity Tutors

Video Game Design Tutor

Boston, MA · Remote

$18 - $40/hr

Our AI-powered Tutor Copilot enhances your sessions with real-time instructional support, lesson ... Ability to explain game loop architecture, player psychology, balancing mechanics, and iterative ...

Varsity Tutors

Video Game Design Tutor

Waltham, MA · Remote

$18 - $40/hr

Our AI-powered Tutor Copilot enhances your sessions with real-time instructional support, lesson ... Ability to explain game loop architecture, player psychology, balancing mechanics, and iterative ...

Varsity Tutors

Video Game Design Tutor

Quincy, MA · Remote

$18 - $40/hr

Our AI-powered Tutor Copilot enhances your sessions with real-time instructional support, lesson ... Ability to explain game loop architecture, player psychology, balancing mechanics, and iterative ...

Varsity Tutors

Video Game Design Tutor

Lynn, MA · Remote

$18 - $40/hr

Our AI-powered Tutor Copilot enhances your sessions with real-time instructional support, lesson ... Ability to explain game loop architecture, player psychology, balancing mechanics, and iterative ...

Varsity Tutors

Video Game Design Tutor

Cambridge, MA · Remote

$18 - $40/hr

Our AI-powered Tutor Copilot enhances your sessions with real-time instructional support, lesson ... Ability to explain game loop architecture, player psychology, balancing mechanics, and iterative ...

Varsity Tutors

Video Game Design Tutor

Somerville, MA · Remote

$18 - $40/hr

Our AI-powered Tutor Copilot enhances your sessions with real-time instructional support, lesson ... Ability to explain game loop architecture, player psychology, balancing mechanics, and iterative ...

Varsity Tutors

Video Game Design Tutor

Newton, MA · Remote

$18 - $40/hr

Our AI-powered Tutor Copilot enhances your sessions with real-time instructional support, lesson ... Ability to explain game loop architecture, player psychology, balancing mechanics, and iterative ...

Mondo

Technical Product Manager

Needham, MA · Remote

$160K - $170K/yr

Hybrid/Remote (Needham, MA preferred) Start Date Is: Within 2 weeks of offer Duration: Permanent ... that support game launches, live operations, and player engagement across mobile, PC, and console ...

Fire Hose Games

Marketing Director

Boston, MA · On-site +1

As the Marketing Director, you'll also serve as the bridge between our players and our internal teams, ensuring that our games resonate deeply with our audience. Our studio is fully remote, so ...

Aristocrat Interactive

Product Solution Manager

Boston, MA · On-site +1

$110K - $204K/yr

... outstanding gaming experiences This role is remote to start, but will transition to a hybrid ... All about the Player * Talent Unleashed * Collective Brilliance * Good Business Good Citizen Travel ...

TeamLogic IT

Remote Support Technician Tier 3

Woburn, MA · On-site +1

$65K - $85K/yr

Role: Remote Services - Tier 3 TeamLogic IT of Northeastern Massachusetts About Us: We are an ... Candidates should be team players with excellent communication skills and possess the ability to ...

Getinge

Medical Writer (Remote, US)

Boston, MA · On-site +1

... players, forward thinkers, and game changers. Are you looking for an inspiring career? You just ... Writes and/or supports the development of manuscripts relating to clinical study data or clinical ...

Getinge

Medical Writer (Remote, US)

Boston, MA · On-site +1

... players, forward thinkers, and game changers. Are you looking for an inspiring career? You just ... Writes and/or supports the development of manuscripts relating to clinical study data or clinical ...

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Game Player Support Remote information

See Boston, MA salary details

$13

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$29

How much do game player support remote jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for game player support remote in Boston, MA is $21.55, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $23.75 per hour, depending on experience, location, and employer.

What does a game player support remote do?

As a remote Game Player Support specialist, your primary responsibilities include responding to player inquiries through email, chat, or ticketing systems, troubleshooting technical and account issues, and escalating complex problems to higher-level support teams as needed. You’ll also document player interactions, provide feedback to internal teams regarding recurring issues, and stay up-to-date on game updates and company policies. Collaboration with fellow support agents and community managers is common to ensure consistent and high-quality service. Your work helps create a positive gaming experience and builds lasting relationships with players in a dynamic, virtual environment.

What are the key skills and qualifications needed to thrive in game player support remote?

To thrive as a Game Player Support Remote, you need strong customer service abilities, excellent written and verbal communication, and a passion for gaming, typically supported by prior experience in technical support or customer care. Familiarity with ticketing systems, live chat platforms, and knowledge base tools, along with basic troubleshooting for gaming platforms, is often required. Outstanding problem-solving skills, patience, and the ability to work independently in a remote team environment make candidates stand out. These qualities are essential to ensure players receive prompt, accurate, and positive support experiences, fostering customer satisfaction and brand loyalty.

What is a game player support remote?

A Game Player Support Remote job involves assisting players with in-game issues, troubleshooting technical problems, and responding to inquiries via chat, email, or tickets. Support agents help ensure a positive gaming experience by providing solutions, reporting bugs, and enforcing community guidelines. Strong communication skills, knowledge of the game, and customer service experience are often required. Since it's a remote role, agents work from home while staying connected with the support team and players online.

What are popular job titles related to Game Player Support Remote jobs in Boston, MA? For Game Player Support Remote jobs in Boston, MA, the most frequently searched job titles are:
What job categories do people searching Game Player Support Remote jobs in Boston, MA look for? The top searched job categories for Game Player Support Remote jobs in Boston, MA are:
What cities near Boston, MA are hiring for Game Player Support Remote jobs? Cities near Boston, MA with the most Game Player Support Remote job openings:
Game Player Support Remote jobs near you
Infographic showing various Game Player Support Remote job openings in Boston, MA as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $44,830 per year, or $21.6 per hour.

Social Support Specialist

Keywords Studios

Boston, MA • Remote

$38K - $45K/yr

Full-time

Medical, Dental

Posted 24 days ago

Keywords Studios rating

8.7

Company rating: 8.7 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

9th of 76 rated media

Job description

Role Overview:

The Social Support Specialist is responsible for delivering high-quality community management and Player Support across multiple social media platforms, including Discord, X (Twitter), Facebook, and other digital communities. This role plays a critical part in maintaining a safe, respectful, and inclusive online environment while supporting positive community engagement and brand trust.

Key Responsibilities:

Act as a subject matter expert on all supported titles, maintaining a deep technical understanding of game mechanics to provide high-tier troubleshooting and guidance.

Actively engage with community members to encourage constructive dialogue and positive participation

Accurately assess user-generated content, distinguishing between sarcasm, humor, criticism, and genuine harassment or policy violations

Respond to community inquiries, concerns, and reports in a professional and empathetic manner

Identify emerging community trends, risks, or recurring issues and communicate insights to internal stakeholders

Support incident response and sensitive situations with sound judgment and discretion

Requirements and qualifications:

3+ years in high-tier community support or player support, specifically within the gaming industry.

Deep familiarity with Western gaming culture and social media nuances

Relevant knowledge of Discord server management and Steam community tools.

Proficiency in Zendesk and Sprout Social is a significant plus.

Native-level English proficiency with a deep, nuanced understanding of Western culture and social media etiquette.

Demonstrated ability to remain neutral and objective while handling sensitive or emotionally charged content

Attention to detail and consistency in decision-making

Ability to foster inclusive, respectful, and welcoming online spaces

Preferred Qualifications:

Knowledge of online harassment patterns, hate speech policies, and community governance best practices

Ability to work time zones or flexible schedules including weekends, if required.

Benefits:

Salary $38,000 - $45,000 yearly gross

Full-time schedule, plus employee benefits, including health and dental care, when eligible.

Employee Assistance Program.

Our recruitment team will get back to you as soon as they can to inform you about the status of your candidacy. If you're interested in joining our team, we highly encourage you to apply.

That would be it from us - now we are waiting for your move

Privacy Notice

By providing your information in this application, you understand that we will collect and process your information in accordance with our Applicant Privacy Notice. For more information, please see our Applicant Privacy Notice at https://www.keywordsstudios.com/en/applicant-privacy-notice.

Role Information: EN

Studio: Keywords Studios

Location: Americas, United States

Area of Work: Business Development, Player Engagement

Service: Engage

Employment Type: Permanent

Working Pattern: Full Time, Remote

What Keywords Studios employees say

Workplace

Get the full story on Breakroom

Keywords Studios logo

About Keywords Studios

Sourced by ZipRecruiter

Whatever the scale of your project, whatever the time frame, whatever your location: Keywords is here for you, bringing our network of 13,000+ people and 70+ studios together to deliver the unified solutions you need. We offer everything necessary to ensure your project achieves its full potential and that strategic opportunities are turned into long-term growth. The games industry is complex and fast-moving. Working with Keywords allows you to remain lean and agile, and to remain focused on creating the world’s most immersive playing experiences. Our network of studios brings best-in-class experience, expertise, technology and capacity across the full development, release and player-support lifecycle.

Industry

Arts, entertainment, and recreation

Company size

10,000+ Employees

Headquarters location

Burbank, CA, US

Social media

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