Game Operations Manager Jobs in Utah (NOW HIRING)

$18/hr

JOB SUMMARY:

The Skate Guard & Scorekeeper plays a role rotating between both positions in supporting safe, organized, and engaging on-ice experiences at the Utah Mammoth Practice Facility. This position is responsible for both monitoring public skating sessionsto ensure guest safety and operating as a scorekeeper during leagues, tournaments, and youth hockey events.

This role requires strong skating ability, attention to detail, quick decision-making, and clear communication. Whether serving as a visible safety presence on the ice or ensuring accurate game operations in the scorebox, this position directly contributes to a professional, fun, and well-run facility experience.

DUTIES & RESPONSIBILITIES:

Skate Guard

• Monitor public skate sessions, stick & puck, and designated on-ice activities.
• Enforce rink rules and safety policies consistently and professionally.
• Identify and proactively address unsafe skating behavior.
• Assist guests who fall or require support while on the ice.
• Respond quickly and calmly to injuries or emergencies following established protocols.
• Complete incident reports as required and communicate concerns to management.

Scorekeeper

• Operate the scoreboard during games, leagues, and tournaments.
• Accurately track goals, assists (when required), penalties, and game time.
• Ensure proper timing of periods, stoppages, and penalty clocks.
• Communicate clearly with referees, coaches, and rink staff regarding scoring or clock issues.
• Maintain official game sheets and ensure documentation is completed accurately.
• Support smooth transitions between games and maintain professionalism in the scorebox.

Guest Interaction & Facility Support

• Provide friendly and professional service to guests, players, coaches, and officials.
• Answer basic questions regarding rink policies, schedules, and procedures.
• Assist with rink setup and breakdown for sessions and games.
• Support opening and closing procedures as assigned.

QUALIFICATIONS:

• Strong skating ability required (must be confident skating forward, backward, stopping quickly, and maneuvering in crowded conditions).
• Prior experience operating a scoreboard or familiarity with hockey game structure preferred.
• Understanding of hockey rules, penalties, and game flow strongly preferred.
• CPR/First Aid certified or willing to become certified.
• Strong communication skills, attention to detail, and ability to remain calm under pressure.
• Ability to work evenings, weekends, holidays, and tournament schedules as needed.

COMPETENCIES:

• Demonstrates strong situational awareness and sound judgment.
• Maintains composure in fast-paced or high-energy environments.
• Displays accuracy and attention to detail in game tracking and reporting.
• Communicates clearly and respectfully with guests of all ages.
• Takes initiative and responds with urgency when safety or operational issues arise.
• Represents the Utah Mammoth brand with professionalism and energy.

PHYSICAL REQUIREMENTS:

• Must be able to skate for extended periods of time.
• Ability to stand, walk, and move quickly on ice.
• Ability to sit for extended periods during games while maintaining focus.
• Ability to lift and/or move up to 25–50 lbs.
• Ability to respond physically in emergency situations.

WORK ENVIRONMENT:

• Work is performed in a cold arena environment, both on the ice and in the scorebox.
• Noise levels may range from moderate to loud during games and events.
• The environment is energetic, fast-paced, and highly guest-facing.
• Work areas may become crowded during peak programming and tournaments.

The Utah Mammoth provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Note: The need may arise to revise, supplement, or rescind portions of this job description, and the Utah Mammoth reserves the right to do so at any time. Employees shall be required to meet the qualifications and perform the duties of any revised job description.