Customer Service Agent
Location: Atlanta, GA
Job Type: Full-time
Note On-campus work in Atlanta, GA
About Us: We are seeking a dedicated and enthusiastic Customer Service Agent to join our dynamic team. As a pivotal point of contact between our company and our valued customers, you will play a vital role in ensuring customer satisfaction and fostering positive relationships. This position requires excellent communication skills, patience, and the ability to handle a variety of customer inquiries with professionalism and efficiency.
Key Responsibilities:
- Respond promptly and professionally to customer inquiries via phone, email, or chat.
- Provide accurate information about products, services, and company policies.
- Assist customers with order placement, returns, and exchanges.
- Handle and resolve customer complaints in a courteous and efficient manner.
- Document all customer interactions and transactions accurately in the CRM system.
Requirements:
- High school diploma or equivalent; a college degree is a plus.
- Proven experience in a customer service role or related field.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Ability to remain calm and professional in stressful situations.
- Familiarity with CRM software and basic computer applications.