Future Performance Coach Jobs in Portland, OR (NOW HIRING)

What We Need
Corpay is currently looking to hire a Card Retention Specialist. This position falls under our Corpay Payables line of business and is located in Beaverton, OR. In this role, you will be responsible for retaining suppliers on Corpay's card payment solutions, protecting revenue-generating settled spend, managing inbound and outbound retention cases, resolving card acceptance and payment issues, and applying approved retention strategies to preserve supplier participation in virtual card and related monetized payment programs. You will report directly toSr Director of Suppliers Sales and Retentionand regularly collaborate with suppliers, customers, operations, sales, support teams, and external partners.
How We Work
As a Card Retention Specialist, Corpay will set you up for success by providing:

• Assigned workspace in the Beaverton, OR office
• Company-issued equipment
• Hands-on training and ongoing performance coaching

Role Responsibilities
The responsibilities of the role will include:

• Managing assigned supplier and card-retention cases from intake through verified resolution and closure
• Contacting suppliers and customers by phone and email to identify reasons for declining or discontinuing card payments and determining appropriate next steps
• Applying approved retention strategies to resolve objections, reinforcing the value of electronic card payments, and preserving monetized spending
• Investigating card acceptance, enrollment, remittance, settlement, and payment-processing issues using available systems and data
• Coordinating with internal teams and external partners to remove payment friction and deliver timely, sustainable resolutions
• Meeting established service, quality, productivity, and follow-up expectations, including accurate case closure and management of reopened cases
• Documenting all interactions, commitments, outcomes, and retained-spend results in Salesforce CRM and related reporting tools
• Escalating complex, high-value, or policy-sensitive issues to the appropriate stakeholders while maintaining case ownership
• Monitoring case trends and identifying recurring issues, process gaps, and opportunities to improve supplier experience and retention performance
• Supporting calibration, training, reporting, and other operational initiatives as assigned

Qualifications & Skills

• High school diploma required; college degree in business, accounting, communications, or a related field preferred
• 2 years of card service experience
• 1 year customer retention, collections, call center, software, or payments experience required; Corpay experience is a plus
• Demonstrated phone and email skills in de-escalation, objection handling, issue resolution, and relationship retention
• Experience with Salesforce or other CRM/ticketing software
• Proficiency with Microsoft Office, including Word, Excel, and Outlook
• Ability to analyzing account, payment, case, and performance data and using that information to make sound decisions
• Ability to manage a high-volume case queue and consistently meet monthly productivity, quality, and documentation expectations
• Strong critical thinking, time management, collaboration, and communication skills
• Professional fluency in English, with excellent grammar and clear speech
• Ability to balance supplier needs with Corpay's business objectives while maintaining compliance with approved policies and controls

Benefits & Perks

• Medical, Dental & Vision benefits available the 1st month after hire
• Automatic enrollment into our 401k plan, subject to eligibility requirements
• Virtual fitness classes offered company-wide
• Robust PTO offerings include major holidays, vacation, sick, personal, and volunteer time
• Employee discounts with major providers, including wireless, gym, car rental, and more
• Philanthropic support with both local and national organizations
• Fun culture with company-wide contests and

Pay Transparency
The expected salary range for this position is $45,000 - $50,000, based on the candidate's work location. This range reflects a good faith estimate of the expected compensation for this role at the time of posting. The final offer will be determined based on job-related factors including skills, experience, qualifications, and applicable market conditions. Compensation may vary based on geographic location and will be confirmed during the hiring process. Additional compensation and benefits, including incentive programs, health coverage, retirement plans, paid time off, and other benefits, where applicable, may also be provided.
About Corpay
Corpay is a global technology organization that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay. Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses. Millions of people in over 80 countries around the world use our solutions for their payments.
At Corpay, we are committed to fostering an inclusive and respectful workplace where employees are valued for their diverse perspectives, experiences, and contributions. We believe that diversity, equity, and inclusion strengthen our teams, drive innovation, and support our continued success globally.
As part of our hiring process, offers of employment may be subject to the successful completion of pre-employment screening conducted by an authorized third-party provider, in accordance with applicable laws and Corpay policies. Screening requirements may include employment references, identity verification, criminal record checks, financial or sanctions screening, and other background checks relevant to the role and permitted by local law.
Notice to Recruitment Agencies and Search Firms: Corpay does not accept unsolicited resumes from agencies or search firms without a valid written agreement in place. Any unsolicited candidate submissions will become the property of Corpay, and no fees will be paid related to such submissions.
Learn more about Corpay: https://www.corpay.com
Transparency & Compliance
Equal Opportunity Employer
Corpay is committed to providing equal employment opportunities to all applicants and employees. Employment decisions are made without regard to race, color, religion, sex (including pregnancy), gender, gender identity or expression, sexual orientation, national origin, ancestry, age, disability, marital status, genetic information, military or veteran status, or any other characteristic protected by applicable law. Corpay is committed to fostering an inclusive workplace where individuals are respected and valued for their diverse perspectives, experiences, and contributions. If you require reasonable accommodation during any part of the application or interview process, please notify a representative of the Human Resources Department.
Use of Artificial Intelligence in Hiring
Corpay may use artificial intelligence (AI) and other technology-enabled tools to support certain aspects of the recruitment process, such as application screening, candidate assessment, or interview scheduling. These tools are designed to enhance efficiency, consistency, and fairness throughout the hiring process. AI tools do not make final hiring decisions. All employment decisions involve human review. Corpay is committed to the responsible use of AI, including appropriate oversight and safeguards designed to support fair and unbiased outcomes.
Candidate Privacy Notice
For information about how Corpay processes personal information during the recruitment process, please review our Candidate Privacy Notice: https://www.corpay.com/privacy-policy.
Pay Philosophy
Corpay is committed to fair, equitable, and transparent compensation practices. Compensation decisions are based on objective, job-related factors including skills, experience, qualifications, and market benchmarks. Where required by applicable law, salary or compensation ranges will be included in the job posting or provided prior to the interview process, where required by applicable law. Additional compensation elements such as bonuses, incentives, benefits, or variable pay may apply where applicable.