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Funeral Answering Service Jobs (NOW HIRING)

Funeral Director/Embalmer

Rochester, NY · On-site

$80K - $90K/yr

Funeral Director & Embalmer A privately owned funeral home is seeking a licensed Funeral Director ... There are no calling hours, and after-hours calls are handled by an answering service. Team members ...

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Funeral Answering Service information

What is the difference between Funeral Answering Service vs Funeral Director?

AspectFuneral Answering ServiceFuneral Director
CredentialsTypically none required; training providedLicensed and certified funeral service license
Work EnvironmentRemote or office-based, handling calls and inquiriesOn-site at funeral homes, overseeing funeral arrangements
Employer & Industry UsageFuneral homes, answering service providersFuneral homes, cemeteries, and related establishments

While both roles serve the funeral industry, a Funeral Answering Service primarily manages calls and client inquiries remotely, requiring minimal credentials. In contrast, a Funeral Director is a licensed professional who manages funeral arrangements and services on-site. The roles complement each other, with the answering service supporting funeral directors by handling initial client contact efficiently.

How much do funeral home greeters make?

Funeral home greeters typically earn between $10 and $15 per hour, depending on experience and location. The role often involves providing a welcoming presence and assisting visitors during funeral services, with some positions offering part-time or flexible schedules.

Can I work at a morgue with no experience?

Funeral answering service roles typically do not require prior experience, but knowledge of funeral procedures and strong communication skills are beneficial. Training is often provided, and some positions may require background checks or certifications depending on the employer. Experience in customer service or administrative work can be helpful but is not always necessary for entry-level positions.

What are the key skills and qualifications needed to thrive as a Funeral Answering Service Representative, and why are they important?

To thrive as a Funeral Answering Service Representative, you need excellent communication skills, attention to detail, and prior experience in customer service or call center environments. Familiarity with specialized funeral home management software and multi-line phone systems is often required. Compassion, discretion, and the ability to remain calm under pressure help you provide sensitive support to grieving clients. These skills are crucial for ensuring professional, empathetic, and accurate service during emotionally challenging situations.

What does a funeral home dispatcher do?

A funeral home dispatcher coordinates communication between families, staff, and service providers, often handling calls and scheduling arrangements. They ensure timely response to funeral requests and may use phone systems or dispatch software to manage tasks efficiently.

What is a funeral answering service?

A funeral answering service is a specialized call handling service designed to support funeral homes and directors by answering calls from families and clients, especially after hours or during busy periods. These services ensure that calls are answered with compassion, professionalism, and discretion, often providing information, taking messages, and dispatching urgent calls to the appropriate funeral home staff. By using a funeral answering service, funeral homes can offer 24/7 availability and support to grieving families without overburdening their on-site staff.

How to be a greeter at a funeral?

A funeral greeter, often part of a funeral answering service or staff, welcomes guests, provides directions, and offers support during the service. Good communication skills, a respectful demeanor, and the ability to handle sensitive situations are essential for this role.

What are some unique challenges faced by professionals working in a Funeral Answering Service, and how can they be managed?

Professionals in a Funeral Answering Service often handle emotionally charged calls from grieving families, which can be challenging both emotionally and mentally. Maintaining empathy, professionalism, and composure during these interactions is crucial. To manage these challenges, team members typically receive specialized training in grief support and communication, and may have access to resources like regular debriefings or counseling. Additionally, teamwork and a supportive work environment help staff manage stress and provide high-quality service that respects the sensitive nature of the calls.
More about Funeral Answering Service jobs
What cities are hiring for Funeral Answering Service jobs? Cities with the most Funeral Answering Service job openings:
What states have the most Funeral Answering Service jobs? States with the most job openings for Funeral Answering Service jobs include:
Infographic showing various Funeral Answering Service job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 68% Full Time, 29% Part Time, 1% Temporary, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution.

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Posted 16 days ago


Job description

Description

A funeral assistant is a integral part of the funeral business. As a funeral assistant you will trained to perform many of the functions required to keep a funeral home moving. Some of the services you will perform will include: removal of deceased individuals from homes, hospitals, crime scenes.  Answering phones, learning funeral etiquette in speaking with families, nurses, doctors, running errands, sitting in office to cover days off of director, driving to medical examiner, picking up death certificates, taking calls at night from answering service for removals two to three days a week after hours.  Assisting during funeral services, memorial services, following the direction of the funeral director

Requirements

Be comfortable with death and touching, handling, moving, storing deceased individuals in all states passing. Being able to lift minimal 50#s, use a removal cot in transporting bodies. Answering phones if needed, providing information to those callers. Taking information for any first calls that come in for removals. Cleaning of mortuary will be needed, dusting, moping, vacuuming of floors, cleaning bathrooms, laundry. Standing during funeral services, visitations, memorials, graveside services, greeting attendees of the services. You will be required to drive companies vehicles during day or night times. A clean driving record is required. Must live within a 25 minute driving radius of the funeral home.Â