CCaaS x AI Manager, Functional Transformation Our Deloitte Sales & Service team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics ...
CCaaS x AI Manager, Functional Transformation Our Deloitte Sales & Service team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics ...
Contact Center Operations and Transformation Functional Manager Our Deloitte Sales & Service team empowers organizations to build deeper relationships with customers through innovative strategies ...
Contact Center Operations and Transformation Functional Manager Our Deloitte Sales & Service team empowers organizations to build deeper relationships with customers through innovative strategies ...
Oracle Cx Field Service Functional Manager Our Deloitte Sales & Service team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics ...
Oracle Cx Field Service Functional Manager Our Deloitte Sales & Service team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics ...
MES Functional Consultant Are you ready to take your career to new heights? Join our US Supply ... Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment * Strong ...
MES Functional Consultant Are you ready to take your career to new heights? Join our US Supply ... Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment * Strong ...
Workforce Management Solutions Architect - Techo-Functional
Baton Rouge, LA · On-site
$106.61 - $284.28/hr
Position Summary CVS Health is seeking a seasoned Workforce Management (WFM) Techno-Functional Expert to lead the design and delivery of enterprise‑grade scheduling and labor forecasting ...
Workforce Management Solutions Architect - Techo-Functional
Baton Rouge, LA · On-site
$106.61 - $284.28/hr
Position Summary CVS Health is seeking a seasoned Workforce Management (WFM) Techno-Functional Expert to lead the design and delivery of enterprise‑grade scheduling and labor forecasting ...
NetSuite ARM Functional Consultant - Manager
New Orleans, LA · On-site
$99K - $232K/yr
... managing the identification and addressing of client needs, including: Executing end-to-end NetSuite implementations a functional lead role; Leading teams of onshore and offshore resources through ...
NetSuite ARM Functional Consultant - Manager
New Orleans, LA · On-site
$99K - $232K/yr
... managing the identification and addressing of client needs, including: Executing end-to-end NetSuite implementations a functional lead role; Leading teams of onshore and offshore resources through ...
... Manager on the GPS SAP business transformation team, you will be responsible for supporting and advancing SAP-enabled transformation initiatives across the implementation lifecycle. * Lead functional ...
... Manager on the GPS SAP business transformation team, you will be responsible for supporting and advancing SAP-enabled transformation initiatives across the implementation lifecycle. * Lead functional ...
Microsoft D365 ERP (F&O) + AI/Copilot Functional Consultant, Manager
New Orleans, LA · On-site
$99K - $232K/yr
As a Manager, you'll work as part of a team of problem solvers, helping to solve complex business ... functional specs and functional design documents - Producing Business Requirements Document ...
Microsoft D365 ERP (F&O) + AI/Copilot Functional Consultant, Manager
New Orleans, LA · On-site
$99K - $232K/yr
As a Manager, you'll work as part of a team of problem solvers, helping to solve complex business ... functional specs and functional design documents - Producing Business Requirements Document ...
Your years of experience implementing Dynamics AX and D365 in a functional Manager role through the entire journey of Analysis, Design, Build, Test, Deploy and Support will be essential to your ...
Your years of experience implementing Dynamics AX and D365 in a functional Manager role through the entire journey of Analysis, Design, Build, Test, Deploy and Support will be essential to your ...
Your years of experience implementing Dynamics AX and D365 in a functional Manager role through the entire journey of Analysis, Design, Build, Test, Deploy and Support will be essential to your ...
Your years of experience implementing Dynamics AX and D365 in a functional Manager role through the entire journey of Analysis, Design, Build, Test, Deploy and Support will be essential to your ...
Salesforce CPQ, Manager, Functional Transformation Our Deloitte Sales & Service team empowers organizations to build deeper relationships with customers through innovative strategies, advanced ...
Salesforce CPQ, Manager, Functional Transformation Our Deloitte Sales & Service team empowers organizations to build deeper relationships with customers through innovative strategies, advanced ...
Someone with strong leadership and functional management experience. * A manager with excellent communication and problem-solving skills. * Dental Office Experience required.
Someone with strong leadership and functional management experience. * A manager with excellent communication and problem-solving skills. * Dental Office Experience required.
Practice Manager
Shreveport, LA · On-site
$40K - $60K/yr
Someone with strong leadership and functional management experience. * A manager with excellent communication and problem-solving skills. * Dental Office Experience required.
Practice Manager
Shreveport, LA · On-site
$40K - $60K/yr
Someone with strong leadership and functional management experience. * A manager with excellent communication and problem-solving skills. * Dental Office Experience required.
Administrative Functional Support
Lafayette, LA · On-site
$33K - $44K/yr
Administrative Functional Support Location(s): Lafayette, LA Job Summary: We are seeking a ... Manage vendor services including: * Coffee service * Janitorial services * Pest control * Shredding ...
Administrative Functional Support
Lafayette, LA · On-site
$33K - $44K/yr
Administrative Functional Support Location(s): Lafayette, LA Job Summary: We are seeking a ... Manage vendor services including: * Coffee service * Janitorial services * Pest control * Shredding ...
Plant Manager
Shreveport, LA · On-site
$110K/yr
Drive cross-functional accountability and remove operational bottlenecks. * Planning & Execution ... Manage capacity, resources, and staffing to support both current demand and long-term growth.
Plant Manager
Shreveport, LA · On-site
$110K/yr
Drive cross-functional accountability and remove operational bottlenecks. * Planning & Execution ... Manage capacity, resources, and staffing to support both current demand and long-term growth.
Plant Manager
Shreveport, LA · On-site
$110K/yr
Drive cross-functional accountability and remove operational bottlenecks. * Planning & Execution ... Manage capacity, resources, and staffing to support both current demand and long-term growth.
Plant Manager
Shreveport, LA · On-site
$110K/yr
Drive cross-functional accountability and remove operational bottlenecks. * Planning & Execution ... Manage capacity, resources, and staffing to support both current demand and long-term growth.
Workday Functional Consultant Position Summary Our Human Capital practice helps organizations ... Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment * Strong ...
Workday Functional Consultant Position Summary Our Human Capital practice helps organizations ... Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment * Strong ...
Collaborates with functional managers and project managers to ensure appropriate staffing, influences strategic hiring, and develops business plans to support business growth in line with Wood ...
Collaborates with functional managers and project managers to ensure appropriate staffing, influences strategic hiring, and develops business plans to support business growth in line with Wood ...
Workday Functional Senior Consultant Position Summary Our Human Capital practice helps ... Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment * Strong ...
Workday Functional Senior Consultant Position Summary Our Human Capital practice helps ... Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment * Strong ...
Interfaces with all other functional leaders within the organization to facilitate successful ... Manage and administrate all project reporting requirements, both internally and externally.
Interfaces with all other functional leaders within the organization to facilitate successful ... Manage and administrate all project reporting requirements, both internally and externally.
Functional Manager information
See Louisiana salary details
$38.5K - $45K
15% of jobs
$45K - $51.6K
6% of jobs
$51.6K - $58.2K
0% of jobs
$64.3K is the 25th percentile. Wages below this are outliers.
$58.2K - $64.8K
4% of jobs
The median wage is $68K / yr.
$64.8K - $71.3K
49% of jobs
$71.7K is the 75th percentile. Wages above this are outliers.
$71.3K - $77.9K
4% of jobs
$77.9K - $84.5K
4% of jobs
$84.5K - $91K
2% of jobs
$91K - $97.6K
3% of jobs
$97.6K - $104.2K
6% of jobs
$104.2K - $110.7K
5% of jobs
$38.5K
$70.4K
$110.7K
How much do functional manager jobs pay per year?
What does a functional manager do?
What is the difference between Functional Manager vs Project Manager?
| Aspect | Functional Manager | Project Manager |
|---|---|---|
| Primary Role | Oversees a specific department or function, managing ongoing operations | Leads temporary projects, focusing on achieving specific objectives within a timeline |
| Credentials | Often requires industry-specific certifications and managerial experience | Typically holds project management certifications like PMP or PRINCE2 |
| Work Environment | Works within a department, maintaining continuous functions | Works across teams and departments on specific projects |
| Employer & Industry Usage | Common in corporate, manufacturing, and service industries | Widely used in IT, construction, and consulting sectors |
In summary, a Functional Manager focuses on managing a specific department's ongoing operations, while a Project Manager leads temporary initiatives to achieve particular goals. Both roles require leadership skills but differ in scope, duration, and focus.
How does a functional manager typically collaborate with cross-functional teams within an organization?
What is a functional manager?
What are the key skills and qualifications needed to thrive as a functional manager?

Deloitte rating
8.2
Based on 92 frontline employees who took The Breakroom Quiz
45th of 150 rated financial services
Job description
CCaaS x AI Manager, Functional Transformation
Our Deloitte Sales & Service team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects. Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce
Recruiting for this role ends on December 31, 2026.
Work you'll do
As a functional Manager you will help clients modernize and transform their contact centers using CCaaS and Generative AI-anchored on AWS (for example, Amazon Connect, Amazon Lex, and Amazon Bedrock) and informed by cross-platform capabilities. This role is for a leader who can work effectively across business and technical stakeholders, shape scalable solution approaches, and lead delivery teams through the full lifecycle-from strategy and architecture through build, launch, and adoption.
- Lead AI-enabled contact center transformation workstreams and engagements, translating servicing objectives into solution roadmaps, architecture decisions, and measurable business outcomes.
- Architect and deliver Contact Center AI solutions using GenAI patterns such as prompt engineering, retrieval-augmented generation (RAG), and agent/tool-calling, with appropriate evaluation, governance, and safety controls.
- Partner with clients to define future-state service experiences, operating models, and technology architectures across contact center modernization initiatives.
- Support business development efforts where Contact Center AI is a core component by contributing to scope, estimates, solution storylines, workshops, and executive-level discussions.
- Lead teams in the design, build, test, and deployment of cloud-based contact center solutions, while mentoring practitioners and promoting delivery quality, technical rigor, and adoption at scale.
A successful candidate would possess these skills:
- Ability to work independently and collaborate as part of a team
- Effective written and verbal communication skills
- Meticulous attention to detail and quality of work product
- Ability to build and sustain professional relationship
- Ability to lead projects or workstreams
- Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
- Strong interpersonal skills and professional demeanor
- Ability to meet deadlines
- Ability to provide clear guidance to others
The team
Our Sales & Service offering drives global customer transformation by designing and implementing innovative sales and service experiences. We blend strategy, technology, and creativity to solve complex challenges, bringing customer strategies to life and creating new markets.
Qualifications
Required
- 8+ years of experience in consulting and/or industry delivering digital, cloud, and/or contact center solutions.
- 4+ years project experience architecting, building, and supporting cloud-based solutions on AWS.
- Bachelor's degree in Computer Science, Engineering, or equivalent work experience
- Ability to travel up to 50% on average, based on the work you do and the clients and industries/sectors you serve
- Limited immigration sponsorship may be available
Preferred
- Production delivery experience with Amazon Connect, Amazon Lex, and Amazon Bedrock (including streaming patterns, security, monitoring/operations).
- Experience implementing enterprise controls: IAM, network segmentation (VPC), secrets management (Secrets Manager/KMS), and observability (CloudWatch).
- Cross-platform exposure to Google Gemini (API/Vertex AI) and/or Dialogflow, including tool calling, safety controls, quotas/limits, and platform trade-offs.
- Experience leading Contact Center AI use cases end-to-end (design through adoption) and partnering with contact center operations leaders on change management and KPI realization.
- Strong understanding of SDLC methodologies (Agile, SCRUM, RUP, other)
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $144,000 to $241,000.
You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.
#Customer_US
#SS_US
CCaaS x AI Manager, Functional Transformation
Our Deloitte Sales & Service team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects. Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce
Recruiting for this role ends on December 31, 2026.
Work you'll do
As a functional Manager you will help clients modernize and transform their contact centers using CCaaS and Generative AI-anchored on AWS (for example, Amazon Connect, Amazon Lex, and Amazon Bedrock) and informed by cross-platform capabilities. This role is for a leader who can work effectively across business and technical stakeholders, shape scalable solution approaches, and lead delivery teams through the full lifecycle-from strategy and architecture through build, launch, and adoption.
- Lead AI-enabled contact center transformation workstreams and engagements, translating servicing objectives into solution roadmaps, architecture decisions, and measurable business outcomes.
- Architect and deliver Contact Center AI solutions using GenAI patterns such as prompt engineering, retrieval-augmented generation (RAG), and agent/tool-calling, with appropriate evaluation, governance, and safety controls.
- Partner with clients to define future-state service experiences, operating models, and technology architectures across contact center modernization initiatives.
- Support business development efforts where Contact Center AI is a core component by contributing to scope, estimates, solution storylines, workshops, and executive-level discussions.
- Lead teams in the design, build, test, and deployment of cloud-based contact center solutions, while mentoring practitioners and promoting delivery quality, technical rigor, and adoption at scale.
A successful candidate would possess these skills:
- Ability to work independently and collaborate as part of a team
- Effective written and verbal communication skills
- Meticulous attention to detail and quality of work product
- Ability to build and sustain professional relationship
- Ability to lead projects or workstreams
- Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
- Strong interpersonal skills and professional demeanor
- Ability to meet deadlines
- Ability to provide clear guidance to others
The team
Our Sales & Service offering drives global customer transformation by designing and implementing innovative sales and service experiences. We blend strategy, technology, and creativity to solve complex challenges, bringing customer strategies to life and creating new markets.
Qualifications
Required
- 8+ years of experience in consulting and/or industry delivering digital, cloud, and/or contact center solutions.
- 4+ years project experience architecting, building, and supporting cloud-based solutions on AWS.
- Bachelor's degree in Computer Science, Engineering, or equivalent work experience
- Ability to travel up to 50% on average, based on the work you do and the clients and industries/sectors you serve
- Limited immigration sponsorship may be available
Preferred
- Production delivery experience with Amazon Connect, Amazon Lex, and Amazon Bedrock (including streaming patterns, security, monitoring/operations).
- Experience implementing enterprise controls: IAM, network segmentation (VPC), secrets management (Secrets Manager/KMS), and observability (CloudWatch).
- Cross-platform exposure to Google Gemini (API/Vertex AI) and/or Dialogflow, including tool calling, safety controls, quotas/limits, and platform trade-offs.
- Experience leading Contact Center AI use cases end-to-end (design through adoption) and partnering with contact center operations leaders on change management and KPI realization.
- Strong understanding of SDLC methodologies (Agile, SCRUM, RUP, other)
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $144,000 to $241,000.
You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.
#Customer_US
#SS_US