ZipRecruiter

Log In

2

Fulltime Help Desk Tier Two Jobs in Mesquite, TX

DEX Imaging

IT Help Desk Tier 1

Dallas, TX · On-site

We are looking for an IT Tier 1 Helpdesk Agent to act as point of contact for technical support of ... High School diploma required, technical school or 2 plus years of IT helpdesk experience * CompTIA ...

Bear Technologies

Help Desk Technician

Plano, TX · On-site

$19.25 - $26/hr

The Help Desk Technician handles advanced technical issues that require deeper investigation and ... Escalate complex issues to Tier 2 support or relevant departments as needed. * Contribute to ...

DEX Imaging

IT Help Desk Tier 1

Arlington, TX · On-site

We are looking for an IT Tier 1 Helpdesk Agent to act as point of contact for technical support of ... High School diploma required, technical school or 2 plus years of IT helpdesk experience * CompTIA ...

DEX Imaging

IT Help Desk Tier 1

Dallas, TX · On-site

We are looking for an IT Tier 1 Helpdesk Agent to act as point of contact for technical support of ... High School diploma required, technical school or 2 plus years of IT helpdesk experience * CompTIA ...

DEX Imaging

IT Help Desk Tier 1

Dallas, TX · On-site

We are looking for an IT Tier 1 Helpdesk Agent to act as point of contact for technical support of ... High School diploma required, technical school or 2 plus years of IT helpdesk experience * CompTIA ...

DEX Imaging

IT Help Desk Tier 1

Arlington, TX · On-site

We are looking for an IT Tier 1 Helpdesk Agent to act as point of contact for technical support of ... High School diploma required, technical school or 2 plus years of IT helpdesk experience * CompTIA ...

DEX Imaging

IT Help Desk Tier 1

Dallas, TX · On-site

We are looking for an IT Tier 1 Helpdesk Agent to act as point of contact for technical support of ... High School diploma required, technical school or 2 plus years of IT helpdesk experience * CompTIA ...

NetworkElites

Be Seen First

Tier 1 Support Desk Analyst

Carrollton, TX · On-site

$19.75 - $27/hr

Required: * 2+ years of experience in a technical support or help desk role. * Working knowledge of: * Microsoft 365 administration and applications. * Windows 10 and Windows 11 environments.

Assetsoft

Yardi Help Desk Support

Dallas, TX · On-site

$20.25 - $27.75/hr

... tier support or development teams, ensuring clear documentation and communication of ... Work Mode: Full Time, Work from Office

Methodist Health System

HELP DESK ANALYST

Dallas, TX · On-site

$20.25 - $27.75/hr

Responsibilities : • Adhere to Help Desk best practices and to shift scheduling. This includes ... 2 plus years of relevant business support and/or information technology support experience in a ...

Methodisthealthsystem

HELP DESK ANALYST

Dallas, TX

$20.25 - $27.75/hr

The Help Desk Analyst provides quality IS related technical support with a high degree of customer ... 2 plus years of relevant business support and/ or information technology support experience in a ...

Methodist Health System

HELP DESK ANALYST

Dallas, TX · On-site

$20.25 - $27.75/hr

The Help Desk Analyst provides quality IS related technical support with a high degree of customer ... 2 plus years of relevant business support and/ or information technology support experience in a ...

next page

Showing results 1-20

People also search for

All JobsFulltime Help Desk Tier Two JobsFulltime Help Desk Tier Two Jobs in Mesquite, TX

Fulltime Help Desk Tier Two information

See Mesquite, TX salary details

$11

$21

$30

How much do fulltime help desk tier two jobs pay per hour?

As of May 28, 2026, the average hourly pay for fulltime help desk tier two in Mesquite, TX is $21.04, according to ZipRecruiter salary data. Most workers in this role earn between $17.50 and $23.61 per hour, depending on experience, location, and employer.
What are popular job titles related to Fulltime Help Desk Tier Two jobs in Mesquite, TX? For Fulltime Help Desk Tier Two jobs in Mesquite, TX, the most frequently searched job titles are:
What job categories do people searching Fulltime Help Desk Tier Two jobs in Mesquite, TX look for? The top searched job categories for Fulltime Help Desk Tier Two jobs in Mesquite, TX are:
What cities near Mesquite, TX are hiring for Fulltime Help Desk Tier Two jobs? Cities near Mesquite, TX with the most Fulltime Help Desk Tier Two job openings:
Fulltime Help Desk Tier Two jobs near you
Infographic showing various Fulltime Help Desk Tier Two job openings in Mesquite, TX as of May 2026, with employment types broken down into 1% As Needed, 16% Full Time, 82% Part Time, and 1% Temporary. Highlights an 90% Physical, and 10% Remote job distribution, with an average salary of $43,767 per year, or $21 per hour.
Service Desk Tier 2

Service Desk Tier 2

The Tatitlek Corporation

Fort Worth, TX

Full-time

Posted 8 days ago

Job description

Overview SUMMARY:

The Service Desk Tier 2 Tech Support shall be responsible for IT problems or requests that cannot be resolved at the Service Desk Tier 1 level. Tier 2 technicians shall be responsible for responding to and resolving "IT" Service Desk tickets on a timely manner. The persons assigned to this function will work directly with end users either remotely or at the customer's location until the incident or request is resolved. The contractor filling this position shall also be able to perform all duties and responsibilities at the Service Desk Tier 1 position level.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
  • Analyze incidents or problems, identify root causes, diagnose, troubleshoot, and resolve a range of medium to complex software, hardware, and connectivity issues.
  • Ask probing questions, research, analyze, and rectify problems and resolve the incidents or problems if such incidents or problems are identified as minor.
  • If the incidents or problems are identified as major and require a code or configuration change, the Tier 2 Support team routes the ticket to the Tier 3 Support team.
EDUCATION AND EXPERIENCE:

  • General understanding and knowledge of the Microsoft computing environment.

  • At least 2 years of experience or more with resolving and recording software and hardware customer incidents and requests.

  • At least 2 years of experience with effectively analyzing, troubleshooting, researching, resolving tracking, documenting and when necessary escalating customer incidents and requests to the appropriate office or staff member using a ticketing database (Remedy).

  • At least 2 years working knowledge of and experience with PCs, laptops, tablets, peripherals, and related hardware technologies; Microsoft Windows XP, Windows 7, Windows 10 Operating System, the latest version of Microsoft Office and a host of other commonly used software.
  • CompTia Network+, or A+ is required, Network+ preferred for this position.
SKILLS, KNOWLEDGE AND ABILITIES:
  • Must possess a good understanding of basic networking technologies; e-mail systems, remote desktop applications, desktop applications, IT troubleshooting techniques, and shall possesses good written and oral communication skills.
PHYSICAL REQUIREMENTS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT:

Work Environment characteristics described here are representative of those that must be borne by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Job is performed in an office setting with exposure to computer screens and requires extensive use of a computer, keyboard, mouse and multi-line telephone system.

SUPERVISORY RESPONSIBILITIES:

None.

ADDITIONAL QUALIFYING FACTORS:

As a condition of employment, must pass a pre-employment drug screening, as well as have acceptable reference and background check results.

As an equal opportunity employer, The Tatitlek Corporation recognizes that our strength lies in our people.  Discrimination and all unlawful harassment, including sexual harassment, in employment is not tolerated.  We encourage success based on our individual merits and abilities without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment.  We support and obey laws that prohibit discrimination everywhere we do business.

Employment Type: FULL_TIME

Apply