Client Service Representative (CSR)
Florence Veterinary Clinic – Florence, OR
Full-Time | Competitive Pay | Veterinary Experience Preferred
At Florence Veterinary Clinic, we believe exceptional patient care starts at the front desk. We are looking for a friendly, organized, and compassionate Client Service Representative (CSR) who enjoys helping people, loves animals, and thrives in a fast-paced environment.
As the first and last person our clients see, our CSRs play a vital role in creating a positive experience while supporting our medical team.
What You'll Do
- Greet clients and patients with warmth and professionalism
- Answer multi-line phones and manage appointment scheduling
- Check clients in and out, process payments, and explain invoices
- Communicate clearly with clients regarding appointments, records, and treatment plans
- Assist with emergency walk-ins while remaining calm under pressure
- Maintain accurate medical records and client information
- Coordinate with veterinarians and technicians to keep the day running smoothly
- Handle prescription requests and general administrative duties
- Help maintain a clean, organized, and welcoming reception area
What We're Looking For
- Excellent communication and customer service skills
- Ability to multitask and stay organized in a busy environment
- Strong attention to detail and accuracy
- Comfortable using computers and learning veterinary software
- Ability to remain calm and compassionate during emotional situations
- Positive attitude and willingness to work as part of a team
- Reliable attendance and punctuality
- Veterinary or medical office experience is preferred, but we will train the right person with exceptional customer service skills.
Our Culture
We are a team that values:
- Kindness and respect
- Clear and honest communication
- Accountability
- Continuous learning
- Helping one another succeed
- Providing compassionate care to our patients and clients
Physical Requirements
- Ability to sit and stand for extended periods
- Ability to lift up to 30 pounds
- Comfortable working around dogs and cats of all sizes
- Ability to handle a busy, sometimes emotionally challenging environment
Benefits May Include
- Paid Time Off
- Employee pet care discounts
- Continuing education opportunities
- Supportive team environment
- Opportunity for growth within the practice
Florence Veterinary Clinic is committed to building a team of compassionate, dependable people who care deeply about both animals and the people who love them.