Full Time User Provisioning Jobs (NOW HIRING)

WHY UT SOUTHWESTERN?
With over 75 years of excellence in Dallas-Fort Worth, Texas, UT Southwestern is committed to excellence, innovation, teamwork, and compassion. As a world-renowned medical and research center, we strive to provide the best possible care, resources, and benefits for our valued employees. Ranked as the number 1 hospital in Dallas-Fort Worth according to U.S. News & World Report, we invest in you with opportunities for career growth and development to align with your future goals. Our highly competitive benefits package offers healthcare, PTO and paid holidays, on-site childcare, wage, merit increases and so much more. We invite you to be a part of the UT Southwestern team where you'll discover a culture of teamwork, professionalism, and a rewarding career! 
JOB SUMMARY
The Research Applications Administrator-OpenSpecimen & Box will be responsible for the administration, support, and optimization of OpenSpecimen and Box Enterprise while providing operational support for additional Research Administration applications as assigned. Responsibilities include application administration, user provisioning, configuration, testing, documentation, training, vendor coordination, and ongoing operational support to ensure reliable and efficient delivery of research technology services. This position will work closely with business stakeholders, vendors, technical resources, and application owners to support system enhancements, integrations, upgrades, and process improvements while ensuring compliance with institutional policies, data governance standards, and regulatory requirements.  This position includes project management responsibilities. This position is eligible for a hybrid work schedule. 

BENEFITS
UT Southwestern is proud to offer a competitive and comprehensive benefits package to eligible employees. Our benefits are designed to support your overall wellbeing, and include:

• PPO medical plan, available day one at no cost for full-time employee-only coverage
• 100% coverage for preventive healthcare-no copay
• Paid Time Off, available day one
• Retirement Programs through the Teacher Retirement System of Texas (TRS)
• Paid Parental Leave Benefit
• Wellness programs
• Tuition Reimbursement
• Public Service Loan Forgiveness (PSLF) Qualified Employer
• Learn more about these and other UTSW employee benefits!

EXPERIENCE AND EDUCATION
Required

• Education
  Bachelor's Degree in Business Administration, Computer Science, or other related fields 
   

• Experience
  5 years business systems and/or project experience with exposure to systems or project development and testing, installation, and training 
  May consider additional years of related experience in lieu of degree. 
   

PRIMARY JOB DUTIES

• Administer Box Enterprise, including user provisioning, access management, folder administration, collaboration support, and secure file transfer processes.
• Provide administrative and operational support for additional Research Administration applications, including Proofig AI, TriNetX, ClinDEN, Elsevier Pure, and other applications as assigned.
• Administer and support the OpenSpecimen platform, including user access management, collection protocol configuration, and troubleshooting activities.
• Partner with research laboratories and stakeholders to design, implement, and optimize OpenSpecimen collection protocols and establish efficient processes using the application.
• Deliver training, consultation, and ongoing support to users, promoting adoption of OpenSpecimen best practices and effective system utilization.
• Work closely with the OpenSpecimen Technical Lead to implement advanced platform functionality, coordinate system integrations, and support application upgrades and enhancements.
• Ensure compliance with institutional policies, data governance standards, regulatory requirements, and applicable privacy regulations, including HIPAA.
• Monitor system performance and coordinate platform upgrades, enhancements, and maintenance activities to ensure optimal functionality and reliability, including testing and validation.
• Develop and maintain system documentation, standard operating procedures, and process improvement initiatives, while supporting integrations.
• Serve as a business analyst and project management resource for technology and operational initiatives, gathering requirements, coordinating with stakeholders, facilitating project activities, and supporting successful project delivery as needed.
   

ADDITIONAL JOB DUTIES 

• Manages projects and serves as primary customer contact. Defines and maintains project plan and schedules. Monitors compliance with definitions of project scope, timelines, and deliverables. Provides regular project status reports to customer and internal management. Assists business analysts of lower grade to coordinate projects.
• Collects, interprets and documents specifications required to develop new and revise existing software applications. Develops and implements operational plans for new and existing business computer applications. Participates in development of project proposals for customers.
• Coordinates testing of new applications and changes to existing applications to ensure integrity and quality of data while providing and/or assisting in training of system users. Defines and develops test scenarios. Documents and tracks status of application errors and related issues in problem log. Assist programmers and business analysts of lower grade in analyzing and resolving problems.
• Compiles complete, concise, and comprehensive policies and operation procedures to assist in communicating issues to applicable management staff.
• Develops new system administrative procedures required utilizing new functionality resulting from system changes.
• Assists in developing and implementing business strategies in departments to improve operational processing and productivity.
• Monitors development of specifications and establishes priorities for accomplishing design and testing of various projects.
• Reviews, develops, recommends, and implements activities, programs or functions as assigned.
• Maintains and tracks accounts assigned to projects or programs. Develops and maintains project plans. Provides project status reports.
• Records time spent on projects to meet cost-recovery requirements.
• May supervise lower level analysts.
• Performs other duties as assigned.

SECURITY AND EEO STATEMENT
Security
This position is security-sensitive and subject to Texas Education Code 51.215, which authorizes UT Southwestern to obtain criminal history record information. To the extent this position requires the holder to research, work on, or have access to critical infrastructure as defined in Section 117.001(2) of the Texas Business and Commerce Code, the ability to maintain the security or integrity of the critical infrastructure is a minimum qualification to be hired and to continue to be employed in the position.
EEO
UT Southwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all members of the University community. As an equal opportunity employer, UT Southwestern prohibits unlawful discrimination, including discrimination on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age, disability, genetic information, citizenship status, or veteran status.