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Full Time Technical Support Analyst Remote Jobs in Katy, TX

EQT Corporation

Senior Support Analyst

Houston, TX · On-site +1

The individual will establish a relationships with the functional, technical, and external partners ... remote users. * Supports end-users on various types of software programs to ensure they work ...

LEARN Academy

Business Analyst (Remote)

Houston, TX · On-site +1

The ideal candidate brings hands-on technical expertise (databases, BI tools, systems architecture ... Build and maintain scalable data pipelines and reporting infrastructure to support real-time ...

LEARN Behavioral

Business Analyst (Remote)

Houston, TX · On-site +1

The ideal candidate brings hands-on technical expertise (databases, BI tools, systems architecture ... Build and maintain scalable data pipelines and reporting infrastructure to support real-time ...

LEARN Academy

Business Analyst (Remote)

Houston, TX · On-site +1

The ideal candidate brings hands-on technical expertise (databases, BI tools, systems architecture ... Build and maintain scalable data pipelines and reporting infrastructure to support real-time ...

Arsenault

Data Analyst - Remote

Houston, TX · Remote

Answer and address any related data issues Work with developers to support the team Factors for ... technical orientation and experience with MS SQL Server 2014 or higher, PL SQL, relational ...

Pae

Business Intelligence Analyst (Remote)

Houston, TX · On-site +1

Utilize your business acumen and technical expertise to develop and deliver cutting-edge business ... Our health and welfare benefits are designed to support you and your priorities. Offerings include:

theITSC

Be Seen First

Remote IT Support (WFH Tech Advisor)

Sugar Land, TX · Remote

$45K - $65K/yr

The ITSC is seeking agents to provide telephone technical support for the organization's customers ... Support Center Analyst (HDI-SCA) certifications a SIGNIFICANT PLUS Agents must also have ...

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Full Time Technical Support Analyst Remote information

See Katy, TX salary details

$14

$25

$39

How much do full time technical support analyst remote jobs pay per hour?

As of May 28, 2026, the average hourly pay for full time technical support analyst remote in Katy, TX is $25.26, according to ZipRecruiter salary data. Most workers in this role earn between $19.86 and $28.65 per hour, depending on experience, location, and employer.

What is the difference between Full Time Technical Support Analyst Remote vs Technical Support Specialist?

AspectFull Time Technical Support Analyst RemoteTechnical Support Specialist
CredentialsTypically requires a relevant IT certification or degreeOften requires similar certifications or experience in technical support
Work EnvironmentRemote, working from home or remote officeCan be remote or on-site, depending on employer
Industry UsageCommon in IT, tech companies, and service providersWidely used across various industries including tech, telecom, and retail
Job FocusDiagnosing and resolving technical issues, supporting software/hardwareProviding technical assistance, troubleshooting, customer support

While both roles involve technical troubleshooting and customer support, the Full Time Technical Support Analyst Remote typically emphasizes remote work and may involve more analytical tasks, whereas the Technical Support Specialist can be on-site or remote with a broader focus on customer service and technical assistance across industries.

What are the most commonly searched types of Technical Support Analyst Remote jobs in Katy, TX? The most popular types of Technical Support Analyst Remote jobs in Katy, TX are:
What cities near Katy, TX are hiring for Full Time Technical Support Analyst Remote jobs? Cities near Katy, TX with the most Full Time Technical Support Analyst Remote job openings:
Full Time Technical Support Analyst Remote jobs near you

Technical Support Representative

Axionova Engineering Limited

Houston, TX • Remote

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

About the job Technical Support Representative Job Description At Axionova Engineering Ltd. the Technical Support Representative is the primary contact for clients seeking technical help with our products and services. This role focuses on diagnosing issues, providing effective solutions, and ensuring excellent customer satisfaction.

You will work closely with other teams to improve product performance and the overall user experience. This is a remote position available only to candidates based in the United States. Responsibilities Technical Support: Respond quickly to customer inquiries via phone, email, and chat.

Technical Support: Identify and troubleshoot software, hardware, or tool-related issues, providing step-by-step guidance. Technical Support: Log and track all interactions and support requests accurately using the ticketing system . Customer Communication: Clearly explain technical concepts to customers, ensuring they fully understand the solutions provided.

Customer Communication: Maintain friendly, professional communication with clients and follow up to confirm issues are resolved. Customer Communication: Collect feedback from customers to evaluate the quality of the support provided. Collaboration with Internal Teams: Work with engineering, development, and product teams to share customer feedback and recommend improvements.

Collaboration with Internal Teams: Join team meetings to discuss common issues and brainstorm solutions. Collaboration with Internal Teams: Help create FAQs, support guides, and training materials for customers. Product Knowledge and Learning: Stay updated on the companys products, services, and industry trends to provide accurate support.

Product Knowledge and Learning: Participate in training sessions and self-study to enhance technical knowledge. Problem-Solving and Troubleshooting: Use critical thinking to analyze and solve complex technical issues. Problem-Solving and Troubleshooting: Reproduce reported issues to identify the root cause and find solutions.

Problem-Solving and Troubleshooting: Escalate unresolved issues to higher-level technical teams when necessary. Quality Assurance and Performance: Ensure all support requests are handled within agreed service level agreements (SLAs). Quality Assurance and Performance: Participate in quality assessments, offering suggestions for process improvements.

User Training: Host virtual training sessions and webinars to help customers understand product features and troubleshooting tips. User Training: Develop and update training materials and user guides to improve customer efficiency. Qualifications Education: Bachelors degree in Engineering, Computer Science, Information Technology, or a related field (or equivalent experience).

Experience: At least 2 years of technical support or customer service experience, preferably in engineering or technology fields. Technical Skills: Expertise in troubleshooting software, hardware, operating systems, applications, and networking issues . Technical Skills: Familiarity with engineering tools and software.

Technical Skills: Experience using ticketing systems and remote support tools (e.g. Zoom). Interpersonal and Problem-Solving Skills: Strong communication skills (both written and verbal) with the ability to explain technical concepts to non-technical users.

Interpersonal and Problem-Solving Skills: Excellent analytical and problem-solving abilities with a proactive approach to resolving issues. Interpersonal and Problem-Solving Skills: Effective time management and multitasking skills to handle multiple priorities in a remote setting. Working Conditions: This is a fully remote position with flexible working hours, though overtime or on-call availability may occasionally be required.

Working Conditions: The role requires the ability to work independently while staying in close contact with team members and supervisors. #J-18808-Ljbffr

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