Job Summary:
eTeam is seeking a Senior PEGA LSA Developer who will work directly with clients and be responsible for hands-on application development. The role involves designing and developing PEGA CS solutions, leading a team of developers, and ensuring high-quality delivery of customer service capabilities.
Responsibilities:
• work directly with the client and will be responsible for hands-on application development
• Design and development of end-to-end PEGA CS solutions that align with business requirements and enhance the current customer service capabilities
• support the Application Manager Business for CS with driving digitization and automation for client, optimizing processes and enhancing overall efficiency
• leading a team of PEGA developers by assigning tasks, monitoring team performance, providing constructive feedback and fostering collaboration and innovation
• responsible for code reviews according to standards for optimized code
• creation of accurate releases
• deployment of processes and creation of process documentation to outline value delivered
• working with the objective of providing high-quality and value-adding solutions to customers within the guidelines, policies, and norms of Infosys
• part of a learning culture where teamwork and collaboration are encouraged, excellence is rewarded, and diversity is respected and valued
• may entail extensive travel
• may also entail sitting as well as working at a computer for extended periods of time
• communicate by telephone, email or face to face
Qualifications:
Required:
• Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• At least 8 years of relevant PEGA experience.
• PEGA LSA certification with Constellation and PEGA CS experience.
• The locations for this position can be Austin, Texas or Sunnyvale, California. This position will require travel to project/client location.
Preferred:
• Hands on Experience with Constellation and the PEGA Customer Service (CS) framework, including implementation and customization.
• Experience in leading complex PEGA projects from inception to completion.
• Experience in leading the end-to-end design and architecture of PEGA CS applications, ensuring they meet business requirements and adhere to technical standards, conducting architectural reviews and provide recommendations for improvements.
• Expertise in Ensuring the scalability, performance, and reliability of PEGA CS solutions through robust architectural practices.
• Experience in overseeing the development and implementation of PEGA CS applications, including workflows, user interfaces, system and channel integrations.
• Experience in Development, setup, test, deployment and monitoring of workflows to ensure that business processes operate at optimal efficiency without risk of error.
• Experience in Assisting the maintenance team with monitoring and maintenance of PEGA solution after implementation and resolve any issues to ensure smooth running of the business.
• Experience in Monitoring running process automations against their success metrics, communicate to the stakeholders and propose improvements.
• Experience in integration of PEGA solutions with existing IT infrastructure, applications, and databases, by designing APIs, data interfaces, and connectivity solutions to facilitate smooth data exchange between systems.
• Experience in Excellent written and verbal communication skills.
• Experience in Strong knowledge of software product issues.
• Experience in managing relationships with clients at the senior technical management level.
• Experience in delivering enterprise solution implementations.
• Experience with DevOps practices and tools, including CI/CD pipelines and automated testing.
Company:
eTeam is a staffing agency that also provides payrolling services. Founded in 1999, the company is headquartered in Somerset, USA, with a team of 501-1000 employees. The company is currently Late Stage.