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Full Time Sap Help Desk Support Jobs in Cook County, IL

HARRIS & HARRIS LTD

Help Desk Analyst

Chicago, IL · On-site

$40K - $55K/yr

Help Desk Analyst The Help Desk Analyst will work with the network and help desk team to provide daily computer, network, and telecom support to the organization. Location: must be on-site at our ...

IT360 Inc

Help Desk Technician

Peoria, IL · On-site

$36K - $50K/yr

Peoria, IL Employment Type: Full-Time Work Environment: In-person only - This is not a remote or ... Provide basic support for network connectivity, firewalls, VPNs, and remote desktop access

IT360, Inc.

Help Desk Technician

Peoria, IL · On-site

$36K - $50K/yr

Peoria, IL Employment Type: Full-Time Work Environment: In-person only - This is not a remote or ... Provide basic support for network connectivity, firewalls, VPNs, and remote desktop access

IT360, Inc.

Help Desk Technician

Peoria, IL · On-site

$36K - $50K/yr

Peoria, IL Employment Type: Full-Time Work Environment: In-person only - This is not a remote or ... Provide basic support for network connectivity, firewalls, VPNs, and remote desktop access

Tusker

Help Desk Specialist

Downers Grove, IL · On-site

$40K - $45K/yr

We are seeking a Help Desk Specialist to be the front-line support position dedicated to the quick response, diagnosis, and resolution of customer issues. This position will utilize a variety of ...

CEdge Inc

Helpdesk Support - Senior

Scott Air Force Base, IL · On-site

$19.25 - $26/hr

CEdge has an opportunity for a Sr Help Desk Support located in Scott AFB, IL. If you are ready to work alongside World Renowned Technology experts, and carry the skills below, this is the opportunity ...

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All JobsSap Help Desk Support JobsFull Time Sap Help Desk Support JobsFull Time Sap Help Desk Support Jobs in Cook County, IL

Full Time Sap Help Desk Support information

See Cook County, IL salary details

$10

$20

$33

How much do full time sap help desk support jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for full time sap help desk support in Cook County, IL is $20.90, according to ZipRecruiter salary data. Most workers in this role earn between $17.60 and $23.12 per hour, depending on experience, location, and employer.

What is the difference between Full Time Sap Help Desk Support vs SAP Support Analyst?

AspectFull Time Sap Help Desk SupportSAP Support Analyst
CertificationsBasic SAP user certifications, help desk certificationsAdvanced SAP certifications, BASIS or SAP Certified Support Professional
Work EnvironmentHelp desk, support center, remote or on-siteTechnical support, troubleshooting, often on-site or remote
Employer & Industry UsageIT support teams across various industries using SAPSpecialized SAP support teams within organizations or consulting firms

Full Time SAP Help Desk Support primarily handles user issues, basic troubleshooting, and general support tasks. SAP Support Analysts focus on more complex technical issues, system analysis, and advanced troubleshooting. While both roles require SAP knowledge, the Support Analyst role typically demands higher certifications and technical expertise.

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Help Desk - Intermediate Support Web

DecisionPoint | Cortek

Scott Air Force Base, IL • On-site

Full-time

Re-posted 22 hours ago

Job description

DecisionPoint seeks a Help Desk - Intermediate Support Web specialist to provide customer support for SDDC web, SharePoint, and collaboration users under the GITSS program. This position bridges service desk operations and web support, assisting users with access, content, collaboration tools, web portal issues, and trouble ticket resolution. 

The role requires strong customer service, technical troubleshooting, and experience supporting web or SharePoint users in a secure DoD environment. 

This position is located at HQ SDDC, Scott Air Force Base, Illinois. 

Note: By applying to this position, you acknowledge and consent to having your resume included in an active competitive government contract bid.


The Help Desk - Intermediate Support Web Specialist will: 

  • Provide customer support for SDDC web portals, SharePoint sites, collaboration tools, and related web-based applications.  
  • Receive, log, track, update, route, and close web support tickets in the Government-provided ticketing system.  
  • Assist users with site access, permissions, navigation, content issues, forms, workflows, and collaboration features.  
  • Provide initial troubleshooting for web portal, SharePoint, and browser-related issues.  
  • Coordinate escalations with senior web developers, system administrators, database administrators, cybersecurity staff, and Government leads.  
  • Maintain knowledge base entries, SOPs, and troubleshooting guides for recurring web support issues.  
  • Support user training, communications, and adoption of SDDC web/collaboration tools.  
  • Assist with testing, deployment, and validation of web changes or fixes.  
  • Support documentation needed for cybersecurity, access control, and operational continuity.  
  • Provide courteous, mission-focused support to SDDC users.  

Clearance Requirement: 

  • Must hold an active Secret clearance. 
  • Must be eligible to obtain and maintain required Common Access Card (CAC), facility access, system access, and Government network access. 

Education: 

  • Associate degree in Information Technology, Computer Science, Business Systems, Web Technology, or related discipline preferred. 

Experience: 

  • Minimum 5 years of help desk, web support, SharePoint support, or customer support experience.  
  • Experience supporting web portals, SharePoint, Microsoft 365, collaboration tools, permissions, and user access issues.  
  • Experience supporting DoD or federal users preferred.  
  • Experience with AESD, Remedy, ServiceNow, or equivalent ticketing tools preferred.  

Technical Knowledge: 

  • Knowledge of web support processes, incident management, permissions, content management, and user troubleshooting.  
  • Familiarity with SharePoint site support, Microsoft 365 tools, browser troubleshooting, and basic web technologies.  
  • Understanding of secure DoD IT support practices, CAC access, and user access controls.  

Certifications (Preferred): 

  • DoD 8140 / 8570 certification as required by final labor category mapping.  

    Apply