Role : BSA/BA Salesforce Admin
Location: Cupertino, CA(Onsite)
Experience Required -8+ Years
Job Type: Fulltime
Job Description
Related Technical Skills required
โขStrong knowledge of Consumer, Retail, Enterprise channel & End customer sales. Experience in Sales operations, partner management & enablement preferred.
โข6 + years of experience as a business analyst and admin role leading enterprise-scale CRM, PRM projects.
โขDeep understanding of Salesforce Platform functionality and best practices, with emphasis in Experience Cloud, Sales Cloud & Marketing Cloud
โขStrong experience in implementation; ability to determine whether requirements are configuration, customization, and/or integrations with external systems
โขHands-on experience on configuration of platform features including user management, profiles, permission sets, role hierarchy, org-wide defaults, sharing rules, territories, custom objects, new page layouts, custom fields, formula fields, validations, workflows rules, email templates, process builder, flows, lightning pages, managed packages, etc.
โขExperience with the Salesforce AppExchange and a deep understanding of both this ecosystem as well as native Salesforce capabilities.
โขExperience with Agile / Scrum delivery models
โขPrior experience in SDLC project management and analysis including scoping / timeline management, documenting use cases, process flows/swim lane diagrams, requirements, user acceptance testing, change management, etc.
โขWorking knowledge of process documentation & project management software
โขExperience working with large-scale, complex datasets and using salesforce data tools.
โขSuperior ability to design and implement dashboards on Einstein Analytics/ Tableau CRM preferred and reports to deliver business insight
โขKeen understanding of system security and controls
Education
โขBS or equivalent degree in Business management, Computer Science, Engineering or related discipline required. MBA degree preferred.
Salesforce certifications:
โขSalesforce Administrator Certification (required)
โขAgile SCRUM Master certification (preferred)
โขSalesforce Experience Cloud Consultant Certification (required)
โขSalesforce Sales Cloud Consultant Certification (preferred)
โขSalesforce Marketing Cloud Consultant (preferred)