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DOCUmation

Master Service Technician

Arlington, TX · On-site

DOE FLSA Status : Full Time / Non-Exempt / Hourly Location : Wichita Falls Description This is a ... Konica-Minolta, Riso Copiers/Printers preferred • Xerox Production training • A+ / N ...

DOCUmation

Master Service Technician

Arlington, TX · On-site

DOE FLSA Status : Full Time / Non-Exempt / Hourly Location : Wichita Falls Description This is a ... Konica-Minolta, Riso Copiers/Printers preferred • Xerox Production training • A+ / N ...

DOCUmation

Master Service Technician

Shenandoah, TX · On-site

DOE FLSA Status: Full Time / Non-Exempt / Hourly Location: The Woodlands Company OverviewDOCUmation ... Experience working on Xerox, Ricoh, Konica-Minolta, or Riso copiers/printers is preferred * A ...

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Master Service Technician

Master Service Technician

DOCUmation

Wichita Falls, TX • On-site

Full-time

Posted 27 days ago

Job description

Position: Master Service Technician
Department: Service
Reports To: Field Service Manager
Salary grade: DOE
FLSA Status: Full Time / Non-Exempt / Hourly
Location: Wichita Falls


Description

This is a master level position in a territory assignment which requires a high degree of troubleshooting and the capability to handle the full array of products serviced by DOCUmation. The Master Technician is responsible for the timely and cost-effective maintenance and repair of office product equipment and for promoting and maintaining a high level of customer satisfaction.


Responsibilities

• Maximize equipment up-time through timely response and effective and efficient repair with selective customer training to ensure high levels of customer satisfaction.
• Assist with the development of AEs assigned to the Field Service Team through technical assistance and product symptom / solution sharing.
• Manage the utilization of assets and resources to achieve targeted financial results and create superior value for DOCUmation and our customers.
• Analyze customer needs, recognize business opportunities, and influence sales volume growth.
• Communicate and interact with customers, field service, sales, management, and administration in a way that is courteous, positive and professional.
• Complete all administrative aspects of the job on-time and error-free.
• Provide accurate feedback with call close information, parts usage reporting and customer meter readings.
• Perform other activities that support DOCUmation and our service organization.


Experience & Required Skills

• 5+ years at an Associate or Entry Level Technician position preferred
• Technical knowledge/skills
• Analysis (problem identification)
• Attention to Detail
• Customer service orientation
• Business skills
• Communications – verbal and written
• Planning and organizing, (work management)
• Teamwork (cooperation)
• Work standards (concern for quality)
• Follow-up


Education & Certification

• Minimum: High School Diploma or GED; AA Degree or equivalent technical training
• Experience working on Kyocera, Xerox, Ricoh, Konica-Minolta, Riso Copiers/Printers preferred
• Xerox Production training
• A+ / N+ Certification desired
• 6 Manufacture Training Classes
• PA Rating / exceeds requirements


Physical Requirements
• Ability to lift 50 pounds and transport equipment parts and boxes


Special Requirements

• Must have a valid Driver’s License and a clean driving record.


Note: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice to meet the needs of the organization.

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