Full Time Remote Operations Analyst Jobs in Toronto, ON

Completing successful projects takes more than good intentions: it takes a great deal of skill, tenacity, and a strategic mind that seizes opportunities that others miss. If you’re looking for a place where your individual contributions will make a big difference, look no further.  Since 1962, Maritime Ontario (https://www.m-o.com/)  has been providing exceptional transportation service all across Canada. Currently operating from Vancouver to Newfoundland, we have over 5000 customers who have come to trust Maritime Ontario; by providing innovative solutions that virtually eliminate loss and damage, we’ve become a leader in Canadian transport. In order to continue in that mission, we’re looking to add a new member to our team: a strategic and analytic thinker who knows how to transform problems into solutions that keep clients coming back. That’s where you come in; Accurate data monitoring, reporting, and analysis are key elements in the success of our transportation services. We’re capable of tracking everything from temperature to fuel levels wirelessly, and it is critical that stakeholders get the exact tech management they’re looking for. As our new Systems Analyst, you’ll guide and craft internal business solutions, ensuring our projects cross the finish line. You’ll work both internally with our IT personnel and externally with our stakeholders to ensure that our technology is being implemented correctly and effectively. While working on these projects (both operational and back office), you’ll improve project and implementation strategies, develop necessary documentation (SOP’s, proof of concepts, etc.), identify best practices, and design/execute training plans. Using a detailed knowledge of our tech, you’ll additionally help our IT team tailor customized systems for shipping projects, large and small. Keeping a close eye on client specifications and consulting them along the way, you’ll ensure the process from design to implementation runs as smoothly as possible.  When you’re not working directly on delivery, you’ll be thinking up ways to improve our systems in terms of both tech and personnel. Here’s some of the things you’ll be working on day-to-day:  * Maintain and expand integration offerings through EDI and APIs * Configure software scope based on stakeholder specifications, and work with programming team to ensure minimal rework/redesign (no coding required) * Develop and model software proof of concepts * Track and report project activities and progress * Build SOPs to improve project and implementation strategies * Work with management to design and execute training plans * Support projects/users through go live * Support day-to-day business operations * Monitor/generate potential business opportunities  Key Competencies: * Ability to meet deadlines while working at a fast pace * Ability to succeed in both individual and team settings * Strong analytic and problem-solving skills * Exceptional communication and ability to convey complex systems, workflows, and processes to technical and non-technical audiences  Working with Maritime Ontario;  This is a full-time, permanent, remote position, that will include travel up to 25% of the time. Hours will be flexible, though typical team activity will be focused between 8am and 5pm. In addition to a competitive starting salary you’ll have a benefits plan and three weeks’ vacation.    One thing that sets Maritime Ontario apart is our investment in employee learning and advancement. You’ll have opportunities to learn not only about transportation and the logistics industry, but many different facets of IT. If you put in the work, you’ll have plenty of opportunities to advance as well. We’re serious about taking our staff as far as they’re able to go. Throughout the pandemic our team has proven its tenacity and resilience. Given the new demands being placed on transportation services, and our ownership of buildings and other key assets, we’ve been able to push through problems and succeed. Today, we are positioned better than ever in our marketplace. Qualifications; * 2-5 years experience in an Enterprise software environment * Experience in software/systems implementation, preferably in finance, transportation, or related industry * Ability to travel within Canada Assets; * Experience with Trimble TruckMate * Ability to work with SQL * Experience with any of Microdea Synergize, Zendesk, Wrike Project Management, Crystal Reports and DOMO * Experience with mapping/visualization software How to Apply Our online application will give you the option to apply to this role as a complete person – not just a resume. The application will assess your qualifications, personality traits and workplace preferences, and should take 10 to 15 minutes to complete. After submitting, you'll receive an email inviting you to log in and view your assessment results.  We value diversity and inclusion and encourage all qualified people to apply. If we can make this easier through accommodation in the recruitment process, please contact us with the “Help” button in the application.  We will review applications as they are received and look forward to hearing from you.