Full Time Remote Operations Analyst Jobs in Toronto, ON

The Media Operations team is focused on hands-on-keyboard activation of digital channels - inclusive of tagging, trafficking, buying, & more - and how & where to use the right digital platforms, and use them well, to achieve media and business goals. We ensure consistency, governance, and support around platform usage and activation activities, and aid in all ongoing building, buying, optimization, and reporting efforts.

In this role, you can expect to support, manage, optimize and report on media campaigns for a portfolio of clients as part of a broader team. Successful team members in this role will demonstrate the ability to support ongoing media efforts for clients in strong collaboration with their team members across our Media pillar and other practice areas. This is considered a remote/hybrid role, and you can expect to work with clients and other team members located across the US and/or internationally.

Build on your technical media skills and your ability to both collaborate with internal team members and manage client communications and relationships. You'll be a key part of client teams and the management of our end-to-end engagements and relationships with clients themselves.

• Assist in and/or own campaign planning, builds, and ongoing management of our clients' media efforts
• Assist in and/or own client communications and updates, review requests and questions, and troubleshoot issues on platforms and media execution
• Partner with team members to ensure a high standard of work and communication, including quality assurance against all media execution
• Work effectively with team members to complete day-to-day tasks for both clients and internal efforts
• Collaborate with peers to receive learnings, from both internal and external sources
• Execute on media platforms across Programmatic, Social, and Search channels such as, but not limited to...
  • • Programmatic DSPs: DV360, TTD, Amazon DSP, etc.
    • Ad Servers: Campaign Manager
    • Social Buying Platforms: Meta, LinkedIn, X, TikTok, Snapchat, Reddit
    • Search Engines & Search Management Platforms: Google Ads, Microsoft Ads, SA360
• Utilize internal tools and processes for day-to-day work and task completion, e.g. Slack, GSuite, Salesforce, Workday, etc.

 We're looking for well-rounded team members who can demonstrate not only technical proficiency, but also work within a constantly changing team environment with many internal and external stakeholders while conducting themselves in a consistently professional and collaborative manner.

• Basic proficiency in at least one platform relevant to our Media team and conceptual understanding of the Media landscape and how platforms fit into the ecosystem
  • Programmatic DSPs: DV360, TTD, Amazon DSP, etc.
  • Ad Servers: Campaign Manager
  • Social Buying Platforms: Meta, LinkedIn, X, TikTok, Snapchat, Reddit
  • Search Engines & Search Management Platforms: Google Ads, Microsoft Ads, SA360
• Ability to identify and act on explicitly stated problems, roadblocks, and next steps
• Ability to work with and contextualize data on a regular basis, including identification of necessary and/or helpful inputs, accurate and consistent manipulation of data sets, and analysis against data to identify trends, outliers, and or important outputs
• Demonstrated ability to work with data in standard tool such as Excel and/or Google Sheets
• Ability to prioritize tasks & schedules and identify conflicting timelines or concurrent needs and asks in collaboration with peers and/or manager
• Ability to run effective internal and/or external meetings, inclusive of agenda-building, note-taking, material preparation, and identification of action items
• Strong written and verbal communication skills with working with both internal and external stakeholders
• Strong organizational skills to manage one-off tasks and larger or longer initiatives, and to manage your own work in conjunction with team needs and priorities
• Strong self and social awareness skills, demonstrating an ability to moderate your own personal state and stress and recognize how to best work with clients, teams, and individual peers
• Experience working in a professional setting with team members and clients
• 6 months or more in a relevant Media role or environment

At Monks, we believe in fostering an environment where a diversity of perspectives can thrive. We proactively work to design hiring processes that promote equity and inclusion while mitigating bias. We celebrate diversity and are committed to building a team that reflects the communities we serve. We welcome and encourage qualified applicants, from all backgrounds, who are excited to contribute to our mission.  

Note: The roles within our Media Operations organization can cross-discipline, therefore we do not specify channels in our titles. If you have experience in Search, Social, Programmatic, or any combination of these, please feel free to apply! 

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