ZipRecruiter

Log In

3

Full Time Remote Network Support Jobs in Michigan

Next IT

T3 Remote Networking Engineer

Muskegon, MI · On-site +1

More information is available at www.next-it.net This position provides the third level of network support to clients by handling service requests that have been escalated by lower tiers. Support ...

next page

Showing results 1-20

People also search for

All JobsFull Time Remote Network Support JobsFull Time Remote Network Support Jobs in Michigan

Full Time Remote Network Support information

What are the key skills and qualifications needed to thrive as a Full Time Remote Network Support specialist, and why are they important?

To thrive as a Full Time Remote Network Support specialist, you need a solid understanding of networking concepts, troubleshooting skills, and typically a degree in IT or related certifications like CompTIA Network+ or Cisco CCNA. Familiarity with network monitoring tools, ticketing systems, VPNs, and remote diagnostic utilities is essential. Excellent problem-solving abilities, clear communication, and self-motivation are standout soft skills for this role. These qualifications and skills ensure effective remote management, minimize downtime, and provide timely support to maintain business continuity.

What are some common challenges faced by Full Time Remote Network Support professionals, and how can they be managed effectively?

Full Time Remote Network Support professionals often encounter challenges such as diagnosing issues without physical access to equipment, managing communication across time zones, and ensuring secure remote access. To overcome these, it’s important to develop strong troubleshooting and remote diagnostic skills, maintain clear and frequent communication with on-site staff, and stay updated on the latest remote access security protocols. Utilizing remote monitoring tools and documenting all procedures can also streamline support efforts and improve response times.

What is a Full Time Remote Network Support job?

A Full Time Remote Network Support job involves managing, troubleshooting, and maintaining computer networks for organizations while working entirely from a remote location. Professionals in this role help ensure network reliability, resolve connectivity issues, monitor network performance, and provide technical support to users. They use various tools to remotely access systems, diagnose problems, and implement solutions, often communicating with clients or colleagues through email, chat, or video calls. This position is typically available in IT departments or managed service providers and requires strong technical skills and the ability to work independently.

What is the difference between Full Time Remote Network Support vs Full Time Remote Network Administrator?

AspectFull Time Remote Network SupportFull Time Remote Network Administrator
CertificationsCompTIA Network+, Cisco CCNACompTIA Network+, Cisco CCNA, or higher
Work EnvironmentCustomer support, troubleshooting, help deskNetwork design, configuration, maintenance
Employer UsageIT support companies, MSPs, corporate help desksLarge organizations, IT departments, service providers

Full Time Remote Network Support focuses on troubleshooting and assisting users with network issues, often in a help desk setting. In contrast, Full Time Remote Network Administrator involves managing and maintaining network infrastructure, requiring more advanced configuration skills. Both roles may require similar certifications but differ in responsibilities and work scope.

Full Time Remote Network Support jobs near you
T3 Remote Networking Engineer

T3 Remote Networking Engineer

Next IT

Muskegon, MI • On-site, Remote

Full-time

Posted 2 days ago

Job description

Company Description
NeXt I.T., specializes in industry-specific technology solutions for small and medium-sized organizations. The NeXt I.T. team is certified in the selection, implementation, and support of Microsoft, VMware, Cisco, VoIP, and networking, along with website development, internet marketing, and e-commerce platforms. More information is available at www.next-it.net
Job Description
This position provides the third level of network support to clients by handling service requests that have been escalated by lower tiers. Support will be provided remotely over the phone or via email. They will be required to develop solutions for complex networking issues. They will have the ability to analyze existing systems and make proactive recommendations for improvements. Develops, maintains, and implements all systems, applications, and networking configurations virtually and on hardware. Cisco certifications required.
Essential Duties:
  • Establishes networking environment by designing system configurations; directing system installation; defining, documenting, and enforcing system standards.
  • Maximizes network performance by monitoring performance; troubleshooting network problems and outages; scheduling upgrades; collaborating with network architects on network optimization.
  • Secures network system by establishing and enforcing policies; defining and monitoring access.
  • Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
  • Accomplishes information systems and organization mission by completing related results as needed.
  • Reporting network operational status by gathering, prioritizing information.

Qualifications
• 4 or more years of recent networking experience
• One or more of the following certifications: CCNA, CCNP, CCIE
• Must be resourceful and able to take initiative in a dynamic environment
• Ability to effectively and efficiently troubleshoot technical problems
• Knowledge of current Cisco and Microsoft Networking Systems
• Knowledge of phone and VoIP systems
• Advanced knowledge of system hardware
• Advanced knowledge with network troubleshooting
• Professional customer service skills
• Strong written and oral communication skills
• Ability and willingness to work in an environment that offers 24x7x365 support
Additional Information
Must be able to pass criminal background check and valid drivers license.
All your information will be kept confidential according to EEO guidelines

Apply