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Full Time Remote Medical Customer Service Jobs (NOW HIRING)

Pavago

Medical Customer Service Representative

$17.25 - $21.50/hr

Medical Customer Service Representative (Bilingual English/Spanish) - Remote Patient Support & Healthcare Coordination Position Type: Full-Time, Remote Working Hours: U.S. Business Hours (LATAM ...

Currance

Medical Customer Service Rep

$15 - $20/hr

... a remote position . Job Overview The customer service representative serves as the frontline ... medical services and policies. * Process patient billing inquiries, explain charges, insurance ...

New

RadNet

Remote Medical Scheduler

Port Saint Lucie, FL · On-site +1

$16/hr

Remote Scheduler As a Medical Scheduler, you'll be the first point of contact for patients ... Provide friendly and professional customer service * Support patient care across our network of ...

RadNet

Remote Medical Scheduler

Fort Myers, FL · On-site +1

$16/hr

Remote Medical Scheduler As a Medical Scheduler, you'll be the first point of contact for patients ... Provide friendly and professional customer service * Support patient care across our network of ...

CareHarmony

Remote - Medical Receptionist

$14.50/hr

CareHarmony has an immediate opening for a Remote Medical Receptionist with a solid phone presence ... Excellent interpersonal and customer service skills * Positive, uplifting personality with a ...

RemX

Be Seen First

Remote Medical Benefits Rep | $17/hr. + Weekly pay!

Memphis, TN · Remote

$17/hr

Weekly Pay | Equipment Provided | MUST BE A US RESIDENT Why Join? * Full time Hours + Benefits * M ... Review/prior-authorize meds, services & procedures * Verify patient eligibility/benefits with ...

Integrated Management Strategies LLC

Remote Medical Coder

$19.25 - $24.25/hr

... and technical services. IMS is headquartered in the Washington, D.C. metropolitan area, with ... Medical Coder to join our healthcare consulting practice. The role is fully remote within the US.

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Full Time Remote Medical Customer Service information

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How much do full time remote medical customer service jobs pay per hour?

As of Jun 29, 2026, the average hourly pay for full time remote medical customer service in the United States is $18.32, according to ZipRecruiter salary data. Most workers in this role earn between $16.11 and $20.19 per hour, depending on experience, location, and employer.

What is the difference between Full Time Remote Medical Customer Service vs Part Time Remote Medical Customer Service?

AspectFull Time Remote Medical Customer ServicePart Time Remote Medical Customer Service
Work HoursTypically 35-40 hours per weekLess than 30 hours per week
CredentialsHigh school diploma or equivalent; customer service experience often preferredSame as full-time; may require less experience
Work EnvironmentRemote, home-based with consistent scheduleRemote, home-based with flexible or reduced hours
Employer & Industry UsageHealthcare providers, insurance companies, medical call centersSame as full-time; suitable for students or those seeking flexible schedules

Full Time Remote Medical Customer Service roles involve consistent, full-week schedules, offering stability and benefits. Part Time roles provide flexibility with fewer hours, ideal for balancing other commitments. Both roles require similar credentials and work in the same industry environment.

What cities are hiring for Full Time Remote Medical Customer Service jobs? Cities with the most Full Time Remote Medical Customer Service job openings:
What are the most commonly searched types of Remote Medical Customer Service jobs? The most popular types of Remote Medical Customer Service jobs are:
What states have the most Full Time Remote Medical Customer Service jobs? States with the most job openings for Full Time Remote Medical Customer Service jobs include:
Full Time Remote Medical Customer Service jobs near you

Medical Customer Service Representative

Pavago

Remote

$17.25 - $21.50/hr

Full-time

Posted 2 days ago

Key responsibilities

  • Respond to patient inquiries and provide information regarding appointments, medical services, insurance, and billing across phone, email, and chat.

  • Coordinate with internal teams to resolve patient concerns, troubleshoot issues, and escalate complex cases as needed.

  • Maintain accurate CRM records and documentation while ensuring compliance with confidentiality and healthcare data security standards.

Job description

Medical Customer Service Representative (Bilingual English/Spanish) - Remote Patient Support & Healthcare Coordination
Position Type: Full-Time, Remote
Working Hours: U.S. Business Hours (LATAM-Friendly)
About the Role
At Pavago, one of our clients is hiring a Medical Customer Service Representative to support patients through appointments, inquiries, scheduling, and healthcare-related service coordination.
This is a patient-facing role focused on delivering compassionate, accurate, and professional support across:
  • Phone
  • Email
  • Chat

You'll act as a key point of contact for patients, helping them navigate services while ensuring every interaction is handled with empathy, clarity, and attention to detail.
If you're fluent in English and Spanish, organized, patient-focused, and comfortable working in fast-paced support environments - this role is built for you.
What You'll Own
Patient Support & Communication
  • Respond to patient inquiries across:
    • Phone
    • Email
    • Chat
  • Provide accurate information regarding:
    • Appointment scheduling
    • Medical services
    • Insurance support
    • Billing inquiries
  • Deliver a compassionate, patient-first customer experience
  • Maintain professional communication during high-volume interactions

Issue Resolution & Service Coordination
  • Troubleshoot service-related or platform-related issues
  • Coordinate with internal teams to resolve patient concerns efficiently
  • Escalate complex or sensitive cases appropriately
  • Maintain clear communication throughout the resolution process

CRM, Documentation & Compliance
  • Maintain accurate and detailed CRM records for all patient interactions
  • Ensure documentation meets:
    • Quality standards
    • Compliance requirements
    • Internal workflows
  • Follow strict confidentiality and healthcare data security practices
  • Maintain HIPAA-conscious communication and documentation standards where applicable

Team Collaboration & Continuous Improvement
  • Collaborate with internal support and operations teams
  • Participate in:
    • Training sessions
    • Workflow improvements
    • Process updates
  • Adapt quickly to:
    • New systems
    • Support tools
    • Operational changes
    • Patient service protocols

What Success Looks Like
  • Fast, accurate response times for patient inquiries
  • High-quality CRM documentation and case tracking
  • Strong patient satisfaction and communication quality
  • Consistent compliance with confidentiality standards
  • Reliable attendance and responsiveness during U.S. business hours

What Makes You a Strong Fit
  • Fluent communicator in both English and Spanish
  • Empathetic and patient-focused
  • Strong attention to detail and documentation accuracy
  • Comfortable handling sensitive healthcare-related information
  • Calm under pressure and able to manage multiple conversations simultaneously
  • Reliable, organized, and self-motivated in remote environments

Requirements (Must-Have)
Experience
  • Minimum 1 year of customer service experience
  • Healthcare, patient services, or medical support experience preferred
Core Skills
  • Fluency in:
    • English
    • Spanish
      (written and verbal)
  • Experience using:
    • CRM systems
    • Slack
    • Zoom
    • Phone/email/chat support tools
  • Strong communication and problem-solving abilities
  • High attention to detail and professionalism
  • Comfortable working remotely during U.S. business hours

Education
  • High school diploma required
  • Associate's or Bachelor's degree preferred

Nice to Have
  • Experience with:
    • Appointment scheduling
    • Insurance verification
    • Medical billing inquiries
  • Experience supporting customers across:
    • Phone
    • Email
    • Chat channels
  • Prior healthcare or patient coordination experience

Tools & Platforms
  • CRM systems
  • Slack
  • Zoom
  • Phone support systems
  • Email and live chat platforms

What a Typical Day Looks Like
  • Respond to patient inquiries across multiple channels
  • Schedule appointments and answer service-related questions
  • Update CRM records and maintain documentation accuracy
  • Coordinate with internal teams to resolve issues
  • Escalate sensitive or urgent concerns appropriately
  • Follow compliance and confidentiality standards in every interaction

In short:
You help patients receive clear, reliable, and compassionate support throughout their healthcare experience.
Key Metrics (KPIs)
  • Response and resolution times
  • Accuracy and completeness of CRM documentation
  • Patient satisfaction and service quality scores
  • Compliance with confidentiality and security standards
  • Attendance, responsiveness, and reliability

Why This Role Stands Out
  • Meaningful, patient-focused work
  • Fully remote opportunity aligned with U.S. hours
  • Structured workflows and support systems
  • Growing healthcare support environment with ongoing hiring and expansion
  • Opportunity to build long-term healthcare operations and support experience

Interview Process
  • Initial Screening Call
  • Interview with Pavago Recruiter
  • Client Interview
  • Offer & Onboarding

Apply Now
If you're a bilingual Medical Customer Service Representative who can deliver empathetic, accurate, and efficient patient support, this is a strong opportunity to join a growing healthcare-focused support team.
Apply now and help create a smooth, positive experience for every patient.

Apply