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Full Time Remote Medical Call Center Jobs (NOW HIRING)

Fortuna BMC

Remote Medicare Call Center Agent

Sacramento, CA · On-site +1

$18/hr

  • Medical

Join Fortuna as a full-time Medi-Cal Call Center Agent, supporting members in a high-volume inbound ... Relevant experience may include health insurance, Medi-Cal or Medicaid, medical scheduling, patient ...

MCI Careers

Remote Call Center Representative

Virginia Beach, VA · On-site +1

$12.77 - $14/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We are hiring Remote Call Center Representatives to join our customer support team. This role is ... Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision ...

RemX

Be Seen First

Remote | Healthcare Call Center Rep | $16/hr

Bossier City, LA · Remote

$16/hr

  • Medical

  • Dental

  • Vision

... | Full-Time, M-Fri | Equipment provided and shipped directly to home (Must be able to work any 8-hr ... Handle inbound calls and occasional outbound follow-ups regarding medical inquiries. * Provide ...

Family Comes First LLC

Be Seen First

Call Center Sales Representative

Irvine, CA · Remote

$50K - $100K/yr

If you're a licensed insurance professional looking for a stable, full-time remote position with ... Company Description We are a remote call center selling final expense insurance over the phone. All ...

MCI Careers

Remote Call Center Representative

FL · Remote

$14.10 - $16.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We are hiring Remote Call Center Representatives to join our customer support team. This role is ... Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision ...

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Full Time Remote Medical Call Center information

What is a full time remote medical call center?

A full time remote medical call center job involves assisting patients, healthcare providers, or insurance representatives over the phone or through digital communication, all from a remote location such as your home. Duties typically include answering medical-related questions, scheduling appointments, verifying insurance, and providing information about treatments or medications. These positions require strong communication skills, confidentiality, and often some knowledge of medical terminology or healthcare systems. Working remotely allows for flexibility but also demands reliable internet and a quiet work environment.

What are the key skills and qualifications needed to thrive as a full time remote medical call center representative?

To thrive as a Full Time Remote Medical Call Center Representative, you need a background in healthcare or customer service, strong communication skills, and familiarity with medical terminology, often supported by a high school diploma or relevant certification. Proficiency with call center software, electronic health records (EHRs), and secure messaging systems is typically required. Excellent listening abilities, empathy, problem-solving skills, and the capacity to stay calm under pressure help individuals excel in this role. These skills ensure accurate information delivery, patient satisfaction, and efficient handling of sensitive healthcare inquiries remotely.

How do remote medical call center agents typically collaborate with healthcare providers and team members while working from home?

Remote medical call center agents frequently use secure communication platforms, such as HIPAA-compliant chat, video conferencing, and shared documentation systems, to coordinate with healthcare providers and fellow team members. Daily or weekly virtual meetings are common for case discussions, updates, and training. Although agents work independently, strong teamwork is essential for efficient patient triage, accurate information sharing, and handling urgent cases. Clear digital communication and a proactive approach are key to overcoming the challenges of remote collaboration in this healthcare setting.

What is the difference between Full Time Remote Medical Call Center vs Part Time Medical Call Center?

AspectFull Time Remote Medical Call CenterPart Time Medical Call Center
Work HoursTypically 35-40 hours per weekFewer hours, often under 20 hours per week
CertificationsUsually requires medical or customer service certificationsMay require similar certifications but less frequently
Work EnvironmentRemote, home-based setting with full-time scheduleRemote or on-site, flexible scheduling
Employer UsageCommon in healthcare providers and insurance companiesUsed by similar employers for flexible staffing

Full Time Remote Medical Call Center roles offer consistent hours and benefits, ideal for those seeking stable employment. Part Time roles provide flexibility for individuals balancing other commitments. Both roles require similar skills and certifications but differ mainly in hours and scheduling flexibility.

What cities are hiring for Full Time Remote Medical Call Center jobs?

Cities with the most Full Time Remote Medical Call Center job openings:

What are the most commonly searched types of Remote Medical Call Center jobs?

The most popular types of Remote Medical Call Center jobs are:

What states have the most Full Time Remote Medical Call Center jobs?

States with the most job openings for Full Time Remote Medical Call Center jobs include:

Full Time Remote Medical Call Center jobs near you

Remote Medicare Call Center Agent

Fortuna BMC

Sacramento, CA • On-site, Remote

$18/hr

Full-time

Medical

Posted 20 days ago

Job description

Join Fortuna as a full-time Medi-Cal Call Center Agent, supporting members in a high-volume inbound phone environment. This position is designed for experienced call center professionals who are comfortable working within structured procedures, navigating multiple computer systems, researching information independently, and meeting closely monitored performance expectations.
Agents will be trained exclusively to handle member calls. This is a phone-based position with no email or chat interaction with members. Candidates must reside within a 50-mile radius of Roseville, California. You will be required to pass a typing assessment scoring a minimum of 30 words per minute and 95% accuracy.
Worksite: Remote; must reside within 50 miles of Sacramento, CA
Work hours: Monday-Friday, 8:00 a.m.-5:00 p.m. or 8:30 a.m. to 5:30 p.m.
Compensation: $18.00 per hour
Training: Starting on September 14th, there will be four weeks of paid, remote training, Monday-Friday, 8:00 a.m.-5:00 p.m.
What We Offer
  • Four weeks of comprehensive paid training
  • Company-provided laptop and required accessories
  • Benefits available after a 90-day waiting period
  • A structured, full-time schedule
  • Ongoing coaching and performance feedback

What You'll Do
  • Complete a four-week remote training program with reliable attendance and active participation.
  • Handle a continuous volume of inbound Medi-Cal member calls.
  • Respond to member questions accurately, professionally, and efficiently.
  • Use an internal Wiki to research policies, procedures, and approved responses while assisting members.
  • Navigate multiple systems and applications while maintaining an active phone conversation.
  • Document every member interaction clearly and accurately.
  • Follow established call procedures, scripts, verification requirements, and escalation protocols.
  • Resolve member concerns whenever possible or escalate issues through the appropriate channels.
  • Protect confidential member information and follow all privacy and security requirements.
  • Consistently meet performance expectations for average handle time, schedule adherence, attendance, call quality, documentation accuracy, and other assigned KPIs.
  • Accept coaching and apply feedback to improve performance.

What You'll Bring
  • At least six months of recent, high-volume inbound call center experience; one year or more is strongly preferred.
  • A minimum of six months of professional healthcare experience is required. Relevant experience may include health insurance, Medi-Cal or Medicaid, medical scheduling, patient or member services, claims, benefits, eligibility, authorizations, provider services, or other healthcare support.
  • Experience working in a performance-driven call center where average handle time, schedule adherence, attendance, and QA scores were regularly measured.
  • Demonstrated employment reliability and the ability to clearly explain the reason for leaving each recent position, including short-term or contract assignments.
  • Strong basic computer skills, including the ability to:
    • Navigate multiple applications simultaneously
    • Switch efficiently between screens and browser tabs
    • Search an internal Wiki or knowledge base
    • Copy and paste information accurately
    • Upload, download, and locate files
    • Use Microsoft Outlook, Teams, and other Microsoft 365 applications
    • Resolve basic connectivity, audio, and application issues
  • Ability to research, interpret, and apply written healthcare policies and procedures while assisting a member.
  • Typing speed of at least 30 WPM with 95% accuracy.
  • Strong verbal communication, active listening, and problem-solving skills.
  • Ability to remain professional and composed during repetitive, complex, or challenging member calls.
  • A record of dependable attendance, punctuality, and schedule adherence.
  • Ability to accept coaching and consistently apply performance feedback.
  • High school diploma or GED.
  • Reliable internet service with a minimum download speed of 50 Mbps.
  • A private, quiet, and distraction-free home workspace appropriate for confidential healthcare member calls..

Important Expectations Before Applying
This position may not be a good fit for individuals seeking email, chat, or non-phone customer service work. Agents will spend the majority of their workday handling inbound member calls in a closely monitored environment.
Attendance during the four-week training program is critical. Continued employment will depend on successfully completing training and consistently meeting expectations for attendance, schedule adherence, call handling time, quality, accuracy, and overall performance.
About Fortuna
Fortuna operates as a staffing agency that sources, screens, and presents qualified candidates for employment opportunities on behalf of our clients.

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