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Full Time Remote Medical Call Center Jobs in Boca Raton, FL

Scribe-X

Remote Medical Scribe

Fort Lauderdale, FL · Remote

$14 - $17/hr

Description Become a Medical Scribe First Scribe-X offers unparalleled clinical experience and ... If no college degree, 1+ years of full time work experience as a scribe * Most assignments require ...

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All JobsMedical Call Center JobsFull Time Remote Medical Call Center JobsFull Time Remote Medical Call Center Jobs in Boca Raton, FL

Full Time Remote Medical Call Center information

What are the key skills and qualifications needed to thrive as a full time remote medical call center representative?

To thrive as a Full Time Remote Medical Call Center Representative, you need a background in healthcare or customer service, strong communication skills, and familiarity with medical terminology, often supported by a high school diploma or relevant certification. Proficiency with call center software, electronic health records (EHRs), and secure messaging systems is typically required. Excellent listening abilities, empathy, problem-solving skills, and the capacity to stay calm under pressure help individuals excel in this role. These skills ensure accurate information delivery, patient satisfaction, and efficient handling of sensitive healthcare inquiries remotely.

How do remote medical call center agents typically collaborate with healthcare providers and team members while working from home?

Remote medical call center agents frequently use secure communication platforms, such as HIPAA-compliant chat, video conferencing, and shared documentation systems, to coordinate with healthcare providers and fellow team members. Daily or weekly virtual meetings are common for case discussions, updates, and training. Although agents work independently, strong teamwork is essential for efficient patient triage, accurate information sharing, and handling urgent cases. Clear digital communication and a proactive approach are key to overcoming the challenges of remote collaboration in this healthcare setting.

What is the difference between Full Time Remote Medical Call Center vs Part Time Medical Call Center?

AspectFull Time Remote Medical Call CenterPart Time Medical Call Center
Work HoursTypically 35-40 hours per weekFewer hours, often under 20 hours per week
CertificationsUsually requires medical or customer service certificationsMay require similar certifications but less frequently
Work EnvironmentRemote, home-based setting with full-time scheduleRemote or on-site, flexible scheduling
Employer UsageCommon in healthcare providers and insurance companiesUsed by similar employers for flexible staffing

Full Time Remote Medical Call Center roles offer consistent hours and benefits, ideal for those seeking stable employment. Part Time roles provide flexibility for individuals balancing other commitments. Both roles require similar skills and certifications but differ mainly in hours and scheduling flexibility.

What is a full time remote medical call center?

A full time remote medical call center job involves assisting patients, healthcare providers, or insurance representatives over the phone or through digital communication, all from a remote location such as your home. Duties typically include answering medical-related questions, scheduling appointments, verifying insurance, and providing information about treatments or medications. These positions require strong communication skills, confidentiality, and often some knowledge of medical terminology or healthcare systems. Working remotely allows for flexibility but also demands reliable internet and a quiet work environment.
What cities near Boca Raton, FL are hiring for Full Time Remote Medical Call Center jobs? Cities near Boca Raton, FL with the most Full Time Remote Medical Call Center job openings:
Full Time Remote Medical Call Center jobs near you
Infographic showing various Full Time Remote Medical Call Center job openings in Boca Raton, FL as of July 2026, with employment types broken down into 100% Full Time. Highlights an 57% In-person, and 43% Remote job distribution.

Call Center Representative (Remote) - 546942

TeleSolv Consulting

Fort Lauderdale, FL • On-site, Remote

$16.61/hr

Full-time

Posted 20 days ago

Job description

Call Center Representative (Remote) - 546942
Department: Federal Services
Employment Type: Full Time
Location: Fort Lauderdale, FL
Compensation: $16.61 / hour
Description
TeleSolv Consulting has immediate opportunities to work with the Federal Government as an Outreach Analyst/Call Center Rep. We are seeking dedicated and motivated Customer Service Representatives to provide world-class support to the public.
**PLEASE NOTE**
  • To be considered for these positions, All candidates MUST be punctual for all scheduled interviews. Arriving on time helps ensure a smooth interview process and reflects professional readiness for the role.
  • MUST dress in professional business casual attire.
  • MUST have a reliable source of transportation.
  • The hourly rate is $16.61, which is non-negotiable.
  • Credit check is a MUST for all applicants.

This is a remote role, and all applicants must be willing/able to work various shifts: Between 9 am and 9 pm Covering Eastern, Central, Mountain, and Pacific Time Zones in the US. Candidates will work directly with the public, handling inquiries, sharing approved information, and ensuring professional and timely responses. This person must also be able to follow the onboarding process which includes acquiring a Public Trust clearance from the government which can take 2+ months.
All qualified candidates must live and work within the state of Texas from ONLY one of the locations listed below:
El Paso, TX * Brownsville, TX * Dallas, TX Metro Area * Del Rio, TX * Hidalgo, TX * Laredo, TX * Ft Worth, TX metro area * Corpus Christi, TX * San Antonio, TX * Sierra Blanca, TX * McAllen, TX * Marfa, TX * Harlingen, TX * Denton, TX * Ellis, TX * Hunt, TX * Kaufman, TX * Rockwall, TX * Collin, TX * Fort Lauderdale, FL
Responsibilities:
  • Provide courteous, prompt, and accurate responses to public inquiries, following established protocols and procedures.
  • Share only approved and verified information with the public, ensuring that all communication is clear and compliant with company policies.
  • Handle inbound and outbound customer service interactions via phone, email, or chat in a timely and professional manner.
  • Document all interactions accurately in the company's system for tracking and auditing purposes.
  • Stay up to date with any changes to procedures, FAQs, or relevant information that needs to be shared with customers.
  • Work collaboratively with internal teams to escalate and resolve any issues beyond standard scope.
  • Maintain confidentiality and follow all required data protection guidelines during customer interactions.

Qualifications:
  • Must be a U.S Citizen
  • High School Diploma or GED
  • MUST hold an active secret clearance or have held one in the past
  • At least one (1) year of experience in a customer service role, ideally in a high-volume or public-facing environment.
  • Strong written and verbal communication skills, with a focus on delivering clear and accurate information.
  • Proficiency in basic computer applications and the ability to navigate multiple systems while maintaining focus on the customer.
  • Ability to remain calm, professional, and solution-focused during high-stress situations.
  • Self-discipline and time management skills, necessary for working independently in a remote setting

Preferred Requirements:
  • Returned Volunteers (RPCV) are highly encouraged to apply, but this is not required.
  • Experience working in a virtual team or prior remote work experience is a plus.
  • Bilingual (English/Spanish) candidates are preferred due to the diverse customer base

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