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Full Time Remote Helpdesk Jobs in Massachusetts (NOW HIRING)

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Full Time Remote Helpdesk information

What is the difference between Full Time Remote Helpdesk vs Full Time Remote Technical Support Specialist?

AspectFull Time Remote HelpdeskFull Time Remote Technical Support Specialist
CredentialsHelpdesk certifications (e.g., HDI, CompTIA A+)Technical certifications (e.g., CompTIA A+, Microsoft Certified)
Work EnvironmentRemote, customer-facing, troubleshootingRemote, technical problem-solving, advanced diagnostics
Employer & Industry UsageIT support, MSPs, corporate ITIT support, software/hardware companies, tech firms
Search & Comparison IntentCustomer support, troubleshooting rolesTechnical troubleshooting, advanced support

Full Time Remote Helpdesk roles focus on basic customer support and troubleshooting, often requiring helpdesk certifications. Technical Support Specialists handle more complex technical issues, requiring advanced certifications. Both roles are remote, but the Helpdesk role is more customer-facing, while Technical Support Specialists provide in-depth technical diagnostics.

What are the most commonly searched types of Remote Helpdesk jobs in Massachusetts?

The most popular types of Remote Helpdesk jobs in Massachusetts are:

What cities in Massachusetts are hiring for Full Time Remote Helpdesk jobs?

Cities in Massachusetts with the most Full Time Remote Helpdesk job openings:

Licensed Mental Health Counselor (Full-Time, Remote)

Company Confidential

Newburyport, MA • Remote

Full-time

Posted 4 days ago


Job description

Position Overview

Gotham Enterprises Ltd is seeking dedicated and qualified licensed mental health providers to join our dynamic team of professionals. The role is ideal for motivated individuals who wish to work in a fully remote setting, offering both full-time and part-time options. Our commitment to providing high-quality mental health services ensures that you can focus on what matters most: delivering exceptional care to clients in need.

About the Organization

Gotham Enterprises Ltd operates as a community health clinic that addresses a wide range of mental health challenges faced by individuals. We emphasize a holistic approach, integrating diverse therapeutic practices to meet the varying needs of our clients. Our organization is rapidly evolving, with a mission to enhance mental wellness in a supportive and accessible manner for all members of our community. We believe in fostering an inclusive environment and actively recruit a diverse network of counselors, including Licensed Marriage and Family Therapists (LMFT), Licensed Independent Clinical Social Workers (LICSW), and Licensed Mental Health Counselors (LMHC).

Work Environment

This position is 100% remote, allowing you the flexibility to work from your home or any comfortable location of your choice. Our state-of-the-art counselor portal is designed to streamline your workload, providing you with easy access to client information and resources. The full-time schedule offers the structure you need to manage your caseload efficiently while accommodating the demands of your personal life.

Key Responsibilities
  • Conduct ethical and compassionate individual counseling sessions through secure video chat platforms, ensuring a safe space for clients to express their concerns.
  • Utilize solution-focused treatment modalities, such as cognitive-behavioral therapy, to facilitate effective engagement with clients.
  • Develop tailored treatment plans that are specific to each client’s unique needs and goals, promoting a collaborative approach to care.
  • Guide clients in gaining insights into their feelings, experiences, and relational dynamics, strengthening their understanding of their mental health.
  • Regularly assess client progress and make necessary adjustments to treatment plans, focusing on empowering clients to develop healthy coping strategies.
Patient Population / Client Focus

Your primary clientele will consist of adults exhibiting stable, low-acuity mental health issues. The role involves helping these clients navigate challenges such as anxiety, depression, stress management, and relationship difficulties. Our objective is to assist individuals in enhancing their quality of life by equipping them with essential life skills and therapeutic strategies.

Qualifications
  • A Master’s degree in a counseling-related field (Social Work, Marriage and Family Therapy, Mental Health Counseling, or Psychology).
  • A current state-issued license to practice independently as a mental health counselor. Eligible licenses include LMFT, LICSW, or LMHC. Please include your credentials and the licensed state in your application.
  • No provisional or limited licenses are accepted. Candidates must not have any disciplinary actions on their records.
  • Exceptional interpersonal skills with a compassionate approach to client care.
  • Strong computer proficiency to facilitate remote consultations, with a reliable computer equipped with webcam and audio capabilities.
  • Access to a stable internet connection to support smooth video sessions.
Preferred Experience
  • Prior experience providing mental health counseling, especially in a remote environment, is highly beneficial.
  • Familiarity with electronic health record systems and teletherapy technologies is advantageous.
  • Experience working with a diverse clientele and understanding of cultural competencies in mental health care.
Compensation and Benefits

The salary for this full-time position ranges from USD 90,000 to 104,000 annually, based on your experience and hours worked. Our package includes a generous sign-on bonus and the convenience of weekly direct deposit for your earnings. You will also receive a monthly healthcare stipend to support your well-being.

Career Growth Opportunities

At Gotham Enterprises Ltd, we are committed to the professional development of our counselors. You will have access to continuous training, networking opportunities, and personalized mentorship. We encourage you to pursue specialized certifications and skill-building workshops to advance your career within our organization.

Why Join Our Team

Joining Gotham Enterprises offers an opportunity to be part of a supportive network that values every counselor’s contributions to mental health. You will enjoy a flexible schedule, allowing you to create a work-life balance that suits your personal needs. With minimal paperwork handling required on your part, our administrative support means you can focus on your clients without distraction. Quickly establish a clinical caseload, thanks to our robust client-matching system, which aligns you with clients that fit your specialties.

Application Information

If you are passionate about making a meaningful difference in the mental health field and meet our qualifications, we’d love to hear from you. Please submit your application, including a detailed resume that outlines your qualifications and relevant experience. Join us in our mission to provide accessible, high-quality mental health care to the community!