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Part Time Remote Helpdesk Jobs in Massachusetts (NOW HIRING)

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Part Time Remote Helpdesk information

What is the difference between Part Time Remote Helpdesk vs Part Time Remote Technical Support Specialist?

AspectPart Time Remote HelpdeskPart Time Remote Technical Support Specialist
CredentialsBasic IT certifications (CompTIA A+, Network+)Advanced certifications (CompTIA Security+, Cisco certifications)
Work EnvironmentRemote, customer-facing supportRemote, technical troubleshooting and problem resolution
Employer UsageHelpdesk or IT support teams in various industriesTechnical support teams, IT departments in tech-focused companies
Search & Comparison IntentLooking for entry-level remote IT support rolesSeeking specialized remote technical troubleshooting roles

Part Time Remote Helpdesk roles typically focus on providing basic technical support and customer service, often requiring foundational IT certifications. In contrast, Part Time Remote Technical Support Specialists handle more complex technical issues, often needing advanced certifications and technical expertise. Both roles are remote and industry-wide, but they differ in complexity and skill requirements.

What are some common challenges faced by part-time remote helpdesk professionals, and how can they be addressed?

Part-time remote helpdesk professionals often navigate challenges such as managing high ticket volumes during peak hours, balancing multiple clients or tasks, and communicating effectively without in-person interactions. To address these, it's important to develop strong organizational skills, utilize ticketing and communication tools efficiently, and proactively set clear expectations with supervisors and team members. Staying updated on common technical issues and maintaining a resource library can also help resolve tickets more quickly and improve customer satisfaction.

What are the key skills and qualifications needed to thrive as a Part Time Remote Helpdesk professional, and why are they important?

To thrive as a Part Time Remote Helpdesk professional, you need a solid understanding of computer systems, troubleshooting techniques, and customer support principles, often supported by relevant IT coursework or certifications like CompTIA A+. Familiarity with ticketing systems (such as Zendesk or ServiceNow), remote access tools, and common operating systems is typically required. Excellent communication, patience, and problem-solving abilities are standout soft skills in this role. These competencies are crucial for efficiently resolving user issues, maintaining high customer satisfaction, and ensuring smooth technical operations from a remote setting.

What is a part time remote helpdesk job?

A part time remote helpdesk job involves providing technical support and troubleshooting assistance to customers or employees, all while working from a location outside the traditional office, such as your home. These roles typically require you to answer phone calls, respond to emails, or use chat systems to resolve IT-related issues. The hours are usually flexible and less than a standard full-time schedule, making it ideal for those needing work-life balance or supplemental income. Strong communication skills and basic technical knowledge are essential for success in this position.
What are the most commonly searched types of Remote Helpdesk jobs in Massachusetts? The most popular types of Remote Helpdesk jobs in Massachusetts are:
What cities in Massachusetts are hiring for Part Time Remote Helpdesk jobs? Cities in Massachusetts with the most Part Time Remote Helpdesk job openings:
Infographic showing various Part Time Remote Helpdesk job openings in Massachusetts as of July 2026, with employment types broken down into 5% Locum Tenens, 77% Full Time, 8% Part Time, 3% Temporary, 2% Contract, and 5% Summer. Highlights an 90% Physical, 4% Hybrid, and 6% Remote job distribution.

Part-Time Remote Electrical Inspector - Product Certification, Massachusetts

Intertek Global

Boston, MA • Remote

$36 - $42/hr

Part-time

Re-posted 4 days ago


Job description

Part-Time Remote Electrical Product Inspector - Product Certification, Massachusetts and surrounding area

Intertek, a leading provider of quality and safety solutions to many of the world's top-recognized brands and companies, is actively seeking a Part-Time Remote Electrical Product Inspector - Product Certification to join our Electrical team in Boston, Massachusetts and surrounding area. This is a fantastic opportunity to grow a versatile career in Electrical Product Certification industry.

Intertek's Electrical business line applies more than 100 years of product testing expertise to quickly and efficiently help clients meet safety, performance, environmental and quality requirements for every market. Spanning a wide range of industries such as Medical, Lighting, Renewable Energy, HVACR, Appliances & Electronics, Hazardous Locations, Industrial Equipment, Life Safety & Security, IT & Telecom Equipment, Intertek's global network of laboratories employ world-class experts in their fields who deliver quality, accurate testing and certification that continually exceeds our clients' expectations and helps to clear a path for their product's success.

What are we looking for?

This Electrical Product Inspector position is responsible for performing inspections at manufacturing facilities to ensure that products are being manufactured in accordance with established standards and specifications created by Intertek. Although this is a part-time position, to meet the travel requirements of the role, the candidate will not be able to hold a second job.

Location: This is a remote position; however, applicants must reside in and be able to legally work in the United States.

Salary & Benefits Information:

The base wage or salary range for this position is $36 to $42 per hour. Individual compensation packages are based on a variety of factors unique to each candidate including skill set, experience, qualifications and other job-related reasons.  As this is a part-time casual position, it is not eligible for additional benefits.

What you'll do:

  • Plan and conduct surveillance inspections in accordance with scheduling requirements.
  • Document manufacturer's production and quality processes; review required production tests, including methods, equipment used and calibration of equipment.
  • Inspect ETL Listed products, subassemblies and components with respect to the Certification Documents; review ETL label inventory and control; review non-compliances issued as a result of previous inspections and document unresolved issues; select samples as directed.
  • Document compliance and non-compliance found during the inspection and advise clients on proper resolution.
  • Complete and submit Follow-up Service Inspection Report for each client inspected.
  • Communicate information between facility representatives and Intertek personnel.
  • Maintain expenses within given guidelines.
  • Perform other work as required.

This position outline is a general guideline and does not represent all encompassing details. The position assumes that the incumbent has both the mental and physical requirements to carry out the above defined duties.  

Minimum Requirements & Qualifications:

  • High School Diploma/GED AND 10+ years directly related experience OR Associate degree in related area AND 5+ years directly related experience OR Bachelor's degree in related area AND 1+ year directly related experience
  • Experience in electronic/electrical product manufacturing/testing or quality/reliability testing, engineering, electrical inspection, manufacturing or quality control
  • Must have a valid driver's license and reliable driving record
  • Ability to travel as business needs dictate, up to 75%
  • Must have access to the internet
  • Ability to lift up to 40 pounds
  • Ability to stand for prolonged periods of time
  • Ability to climb stairs and ladders
  • This is a remote position; however, applicants must reside in and be able to legally work in the United States.
  • Applicants will be required to complete an I-9 to verify their eligibility to work in the U.S.

Preferred Qualifications:

  • Familiarity with the "National Electric Code" and/or product compliance requirements to nationally recognized safety standards
  • Knowledge of Quality Control methods (ISO 9000/14000, QS 9000, Six Sigma, Lean Manufacturing, Kaizen & Statistical Process Control)

Intertek: Total Quality. Assured.

Intertek is a world leader in the Quality Assurance market, with a proven, high-quality business model and a global network of customer-focused operations and highly engaged subject matter experts. With passion, pace, and precision we work to exceed our customers' expectations, while engaging with our employees to be 10X in their performance and professional growth.

Intertek is a drug-free workplace. As a condition of employment, certain positions may be required to pass a pre-employment drug test based on the type of work that will be performed.

We Value Diversity

Intertek's network of phenomenal people are our greatest assets, and the diversity they bring fuels our success. Intertek is an Equal Employment Opportunity Employer that values inclusion and diversity. We take affirmative action to ensure all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.

For individuals with disabilities who would like to request accommodation, or who need assistance applying, please email hr.eeo@intertek.com or call 1-877-694-8543 (option #5) to speak with a member of the HR Department.

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*Intertek does not accept unsolicited approaches from agencies and will not pay a fee for any placement resulting from the receipt of an unsolicited resume.      

Intertek is a leading Total Quality Assurance provider to industries worldwide. Our network of more than 1,000 laboratories and offices in more than 100 countries, delivers innovative and bespoke Assurance, Testing, Inspection and Certification (ATIC) solutions for our customers' operations and supply chains. Working at Intertek means joining a global network of state-of-the-art facilities and passionate people who deliver superior customer service with a purpose of bringing quality, safety, and sustainability to life. Backed by 125 years' experience, Intertek's Electrical team provides assurance, testing, inspection and certification for a variety of electric products, including appliances, consumer electronics, lighting, medical devices, information communications technology, HVACR, industrial, and energy transmission and distribution. Our dedicated professionals help ensure the quality, safety, and sustainability of electrical products used by people throughout the world.