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Part Time Remote Helpdesk Jobs in Massachusetts (NOW HIRING)

Inspira Education

MCAT Tutor

Cambridge, MA · Remote

You'll work one-on-one with students, create personalized MCAT study plans, and provide expert guidance to help them excel on every section of the MCAT exam. This is a part-time, remote, 1099 ...

YO AI Labs

AI Consulting Expert - Remote

Boston, MA · Remote

$100 - $200/hr

Contractor (Part-Time) Location: Remote Job Overview We are seeking experienced AI Consulting ... In this role, you will evaluate, review, and refine AI-generated business content, helping enhance ...

YO AI Labs

AI Consulting Expert - Remote

Boston, MA · Remote

$100 - $200/hr

Contractor (Part-Time) Location: Remote Job Overview We are seeking experienced AI Consulting ... In this role, you will evaluate, review, and refine AI-generated business content, helping enhance ...

YO AI Labs

AI Consulting Expert - Remote

Boston, MA · Remote

$100 - $200/hr

Contractor (Part-Time) Location: Remote Job Overview We are seeking experienced AI Consulting ... In this role, you will evaluate, review, and refine AI-generated business content, helping enhance ...

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Part Time Remote Helpdesk information

What is a part time remote helpdesk?

A part time remote helpdesk job involves providing technical support and troubleshooting assistance to customers or employees, all while working from a location outside the traditional office, such as your home. These roles typically require you to answer phone calls, respond to emails, or use chat systems to resolve IT-related issues. The hours are usually flexible and less than a standard full-time schedule, making it ideal for those needing work-life balance or supplemental income. Strong communication skills and basic technical knowledge are essential for success in this position.

What are the key skills and qualifications needed to thrive as a part time remote helpdesk professional?

To thrive as a Part Time Remote Helpdesk professional, you need a solid understanding of computer systems, troubleshooting techniques, and customer support principles, often supported by relevant IT coursework or certifications like CompTIA A+. Familiarity with ticketing systems (such as Zendesk or ServiceNow), remote access tools, and common operating systems is typically required. Excellent communication, patience, and problem-solving abilities are standout soft skills in this role. These competencies are crucial for efficiently resolving user issues, maintaining high customer satisfaction, and ensuring smooth technical operations from a remote setting.

What are some common challenges faced by part time remote helpdesk professionals, and how can they be addressed?

Part-time remote helpdesk professionals often navigate challenges such as managing high ticket volumes during peak hours, balancing multiple clients or tasks, and communicating effectively without in-person interactions. To address these, it's important to develop strong organizational skills, utilize ticketing and communication tools efficiently, and proactively set clear expectations with supervisors and team members. Staying updated on common technical issues and maintaining a resource library can also help resolve tickets more quickly and improve customer satisfaction.

What is the difference between Part Time Remote Helpdesk vs Part Time Remote Technical Support Specialist?

AspectPart Time Remote HelpdeskPart Time Remote Technical Support Specialist
CredentialsBasic IT certifications (CompTIA A+, Network+)Advanced certifications (CompTIA Security+, Cisco certifications)
Work EnvironmentRemote, customer-facing supportRemote, technical troubleshooting and problem resolution
Employer UsageHelpdesk or IT support teams in various industriesTechnical support teams, IT departments in tech-focused companies
Search & Comparison IntentLooking for entry-level remote IT support rolesSeeking specialized remote technical troubleshooting roles

Part Time Remote Helpdesk roles typically focus on providing basic technical support and customer service, often requiring foundational IT certifications. In contrast, Part Time Remote Technical Support Specialists handle more complex technical issues, often needing advanced certifications and technical expertise. Both roles are remote and industry-wide, but they differ in complexity and skill requirements.

What are the most commonly searched types of Remote Helpdesk jobs in Massachusetts?

The most popular types of Remote Helpdesk jobs in Massachusetts are:

What cities in Massachusetts are hiring for Part Time Remote Helpdesk jobs?

Cities in Massachusetts with the most Part Time Remote Helpdesk job openings:

Part Time Remote Helpdesk jobs near you
Infographic showing various Part Time Remote Helpdesk job openings in Massachusetts as of August 2026, with employment types broken down into 89% Full Time, 6% Part Time, and 5% Contract. Highlights an 88% Physical, 4% Hybrid, and 8% Remote job distribution.

Part-Time Remote Executive Function (EF) Instructor - teaching experience, BA required

Engaging Minds, Inc.

Needham, MA • On-site, Remote

$36/hr

Part-time

Re-posted 21 days ago

Job description

Part-Time Remote Executive Function (EF) Instructor | Engaging Minds

Remote | Flexible Schedule

Part-Time | $36 per session (~5-15 hours/week based on scheduled sessions)

Location Requirement: This position is open to candidates who reside in one of the following states: Connecticut (CT), Illinois (IL), Massachusetts (MA), Maryland (MD), Michigan (MI), New Hampshire (NH), New York (NY), South Carolina (SC), or Virginia (VA).

Do you love working one-on-one with students? Are you passionate about helping them build the skills they need to succeed not just in school, but in life? Join Engaging Minds, a growing executive function coaching and tutoring company, as a part-time Instructor!

About Us:

Since 2010, Engaging Minds has provided one-on-one support for students in grades 4-College to help them strengthen executive function skills such as time management, organization, planning, and follow-through. We believe in teaching students how to learn, not just what to learn and we equip them with strategies they can use across subjects to become more motivated, independent, and confident learners.

What You'll Do:

As an Instructor at Engaging Minds, you'll work one-on-one with students in 55-minute virtual sessions, helping them develop essential executive function skills. You'll receive robust training and ongoing coaching, and our team will match you with students based on grade level and learning style. After your initial onboarding, you'll manage your own schedule with flexible hours.

Key Responsibilities:

  • Deliver engaging, individualized coaching sessions that strengthen executive function skills
  • Follow Engaging Minds' proven methodology and strategies
  • Submit session summaries via our internal system (EMChat) within 24 hours
  • Collaborate with our scheduling team and Learning Specialists to ensure student success
  • Participate in professional development and ongoing learning opportunities

Why You'll Love Working With Us

  • Flexible scheduling around your availability
  • Comprehensive training and continuous coaching support
  • No extensive prep or curriculum development required
  • A welcoming, team-based culture that values curiosity, reflection, and growth

You're a Great Fit If You Have:

  • A bachelor's degree (Master's in education or a related field preferred or in progress)
  • 2+ years of experience in teaching, special education, counseling, speech-language pathology, or similar
  • Strong communication and relationship-building skills
  • A collaborative, coachable mindset with a passion for student development

Compensation:

  • $36 per student session: This includes a 55-minute session, completion of a post-session summary via EMChat, and schedule management after training.
  • For work performed outside of direct student sessions (including company-wide training and manager one-on-ones), pay is $15.00/hour or the minimum wage in your state of residence, whichever is higher.

Engaging Minds is an Equal Opportunity Employer and strongly encourages applications from diverse backgrounds. We celebrate differences and are committed to fostering an inclusive workplace that reflects the students and communities we serve.

Employment Type: PART_TIME

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