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Full Time Remote Crm Jobs in Puerto Rico (NOW HIRING)

LifeLink

Remote Administrator on Call PR

Guaynabo, PR · On-site +1

... management, allocation, recovery, and overall coordination of donor-related actions. The Remote ... Excellent verbal and written communication and customer service skills. * Ability to work within a ...

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Full Time Remote Crm information

What is the difference between Full Time Remote Crm vs Full Time Remote Customer Support Specialist?

AspectFull Time Remote CrmFull Time Remote Customer Support Specialist
Required CredentialsCRM certifications, experience with CRM platformsCustomer service training, communication skills
Work EnvironmentRemote, CRM software-focusedRemote, customer interaction-focused
Industry UsageSales, marketing, customer relationship managementCustomer service, technical support

Full Time Remote Crm roles focus on managing customer relationships through CRM platforms, requiring specific certifications and technical skills. Customer Support Specialists handle direct customer interactions, emphasizing communication and problem-solving. Both roles are remote but serve different functions within the customer experience ecosystem.

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Cities in Puerto Rico with the most Full Time Remote Crm job openings:

Full Time Remote Crm jobs near you

Associate, Remote Network (Virtual Teller)

Oriental Bank

Bayamon, PR • Remote

$14 - $18.25/hr

Full-time

Re-posted 18 days ago

Job description

The Associate, Remote Network (Virtual Teller) provides extraordinary, friendly and dynamic service to customers through interactions that transcends a virtual/video face to face interactions. Position works on-site based in Bayamon, PR

MAJOR DUTIES & RESPONSIBILITIES:

  • Serves customer in a professional and exceptional, courteous, efficient manner through prompt handling of all teller functions.

  • Perform regular teller's transactions through electronic/remote interactions in compliance with bank policies and procedures.

  • Answers questions from prospects or customers and maintains excellent customer relations; directs customers to proper employees for answers to more complex problems and inquiries.

  • Works independently and utilizes effective problem solving skills to resolve issues; effectively uses knowledge of operating and security procedures in order to make on-the-spot transactions.

  • Multitasks by working with multiple software programs concurrently to complete a transaction, and communicating with more than one customer concurrently.

  • Identifies cross-selling opportunities, selling new or additional products or services that meet customers' needs, and makes appropriate referrals to other bank areas.

  • Performs end of day balancing according to procedures.

  • Adheres to security, audit, and compliance requirements.

  • May act as a mentor/trainer to new Virtual Tellers.

  • Communicates customer comments, issues and requests to the appropriate branch/department.

  • Clearly communicates the proper use of the Virtual Teller Station, handling customer's objections and anxiety to new technology.

  • Promotes benefits of the technology and ensures a positive experience.

  • Other duties may be assigned.

EDUCATION AND EXPERIENCE:

  • Associate or bachelor's degree in business administration or related field required.

  • One (1) year of customer service, call center or sales experience required.

  • Minimum education and experience required can be substituted with the equivalent combination of education, training and experience that provides the required knowledge skills and abilities.

  • Excellent customer service, interpersonal, problem-solving and documentations skills required both verbal and written.

  • Requires good telephone etiquette, listening and communication skills.

  • Understanding of banking or financial products and services preferred.

  • Detail oriented and able to manage multiple priorities required.

  • Computer proficiency required. Knowledge of MS Office and other business applications preferred.

  • Bilingual, English and Spanish required.

  • Availability to work any day of the week based on the established hours of operations, plus flexibility to work overtime according to business needs is required.

Oriental is an Equal Opportunity Employer (EEO Employer / Affirmative Action for Females / Disabled / Veterans)

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