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Full Time Remote Crisis Chat Jobs (NOW HIRING)

This role will be remote in the continental United States, Alaska, or Hawaii Reports to: Team Lead ... Classification: Nonexempt Full Time Union Role? Yes Salary Range: $30-$32 per hour Summary: Our ...

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Full Time Remote Crisis Chat information

What are the most commonly searched types of Remote Crisis Chat jobs? The most popular types of Remote Crisis Chat jobs are:
Remote Retention Specialist (Call Center - Customer Retention & Save Calls)

Remote Retention Specialist (Call Center - Customer Retention & Save Calls)

US Service Animals

Mandeville, LA • Remote

$15 - $16/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 24 days ago


Job description

Remote Retention Specialist (Call Center - Customer Retention & Save Calls)

Full-Time | Remote
Pay: $15-$16/hour
Schedule: 40h weekly within 7 AM - 11 PM CST
Location: Remote (Eligible States: TX, FL, NC, GA, KY, AL, MS, LA, and TN
Start Date: 7/27/26

About the Role

SAPS LLC is hiring Retention Specialists to join our remote call center team.

In this role, you'll work directly with clients to reduce cancellations, improve satisfaction, and retain customers throughout their journey.

What You'll Do

Provide support via phone, email, and chat
Resolve cancellation requests with tailored solutions
Assist clients based on needs
Manage scheduling and case tracking

Minimum Requirements

Experience in retention, customer service, or call center roles
Strong negotiation and problem-solving skills
Ability to de-escalate and retain dissatisfied customers
Comfortable handling high call volume
Reliable internet and distraction-free workspace

Why Join Us

Work from home full-time
Make a real impact helping dogs and owners
Collaborative and supportive team environment

Benefits

Health, Dental, Vision, Disability, and Life Insurance
Paid Time Off
401(k) Match
Employee Assistance Program

Hiring Process

Applicants must complete an assessment through Test Gorilla prior to interviews.

Employment Type: FULL_TIME