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Full Time Remote Chat Support Jobs in Alberta (NOW HIRING)

Miratech

Genesys Cloud Architect

Calgary, AB · Remote

Today, we support digital transformation for some of the world's largest enterprises. By partnering ... Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%. We ...

International SOS

Community health nursing in remote Indigenous communities isn't just a job-it's an opportunity to ... We'll support you every step of the way, from guiding you through the labour mobility process to ...

International SOS

Registered Nurse

Edmonton, AB · Remote

Community health nursing in remote Indigenous communities isn't just a job-it's an opportunity to ... We'll support you every step of the way, from guiding you through the labour mobility process to ...

International SOS

Registered Nurse

Calgary, AB · Remote

Community health nursing in remote Indigenous communities isn't just a job-it's an opportunity to ... We'll support you every step of the way, from guiding you through the labour mobility process to ...

Aurora Cannabis

Remote Hours: 40 hours per week, Monday to Friday Employment type: Full Time Salary: 90K - 120K A ... Whether in our manufacturing facilities, in our state-of-the-art research labs or supporting our ...

Aurora Cannabis

CA$110K - CA$145K/yr

Remote (Canada) Hours: 40 hours per week, Monday to Friday Employment type: Full Time Permanent ... It also supports long term architectural planning, vendor coordination, financial oversight, and ...

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All JobsChat Support JobsFull Time Remote Chat Support JobsFull Time Remote Chat Support Jobs in Alberta

Full Time Remote Chat Support information

What is a full time remote chat support?

A Full Time Remote Chat Support job involves assisting customers or clients via online chat platforms from a remote location, typically from home. Employees in this role handle inquiries, troubleshoot issues, and provide information or guidance regarding a company's products or services. The position usually requires strong written communication skills, problem-solving abilities, and familiarity with computer systems. Working full time means the employee works a standard number of hours per week, often with a set schedule. This role is popular for those seeking flexibility and the ability to work outside a traditional office setting.

What are the key skills and qualifications needed to thrive as a full time remote chat support?

To thrive as a Full Time Remote Chat Support specialist, you need strong written communication skills, fast and accurate typing, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, live chat platforms, and ticketing tools is typically required. Patience, empathy, and the ability to multitask under pressure are standout soft skills for this role. These competencies ensure efficient, high-quality customer service and help maintain customer satisfaction in a remote environment.

What are some common challenges faced by full time remote chat support, and how can they be managed?

Full-time remote chat support agents often face challenges such as maintaining focus during back-to-back conversations, managing high volumes of simultaneous chats, and ensuring clear communication without the benefit of face-to-face cues. To manage these challenges, it’s important to create a dedicated workspace, use productivity tools to organize tasks, and regularly review company resources and FAQs for accurate responses. Proactive communication with team members and supervisors also helps in sharing best practices and staying updated on product changes.

What cities in Alberta are hiring for Full Time Remote Chat Support jobs?

Cities in Alberta with the most Full Time Remote Chat Support job openings:

Full Time Remote Chat Support jobs near you

Account Executive (Remote, Canada)

RhythmQ

Calgary, AB • On-site, Remote

$80K - $100K/yr

Full-time

Re-posted 21 days ago

Job description

Cold calls from applicants accepted!


At RhythmQ, we're changing how organizations interact with their customers by deploying uniquely built software that truly makes the lives of its users better.

We sell into an unlimited market, have multiple products, and our software is unmatched. Read some of our reviews here

We're looking for our next Account Executive to join our team who will continue to drive revenue in their assigned territory. This is a fully remote role, with offices in Mississauga, Ontario, and Washington, DC.

Who we're looking for:

  • You're iterative; you like learning, developing, and winning.
  • You like winning the right way; you sell products that benefit the livelihood of others.
  • You're a hacker. You learn new software and tools quickly.
  • You're curious. You have a unique way of uncovering and solving customers challenges.
  • You're determined, and committed to achievement.

This is a 360 sales role. Here's what you'll be doing:

30% - Nurture a Pipeline of Interested Prospects

  • Be a champion in discovery by understanding what the most important outcomes each potential prospect is looking for. Understand the bigger picture.
  • Present RhythmQ products by providing personalized product demonstrations that speak to each individual buyer type and use case
  • Write proposals and negotiate terms with prospects that are tailored to their specific need

30% - Demand Generation

  • In conjunction with inbound leads, top Account Executives prospect for leads and are always looking for opportunities. Use our software stack to generate new sales opportunities to keep your funnel full.
  • Build tools and resources that support prospects through each stage of their buying journey.

30% - Become Referrable & Relationship Management

  • Our customers are the best source of potential prospects and opportunities. Spend time building relationships in your territory by deploying an on-going value strategy
  • Coordinate with our Onboarding team and ensure customers are accurately onboarded, and trained so they get maximum value out of our products and services

10% - Learn and Grow

  • Spend 1-1 time with Industry experts to grow and hone your skills
  • Regularly meet with other members of the RQ team to keep on top of current customers, their requests, and new product pipeline
  • Develop yourself. Grab a book, watch a podcast, take a course - choose what area of your career you'd like to build and commit to it.

Success Metrics, and What We'll Measure:

  • Quarterly Quota: This is a quota'd role, and we track new business signed weekly
  • Demand Generation: To be successful, we track now many new opportunities are created weekly
  • Generate Referrals- Contribute to building your territory customer base by getting referred to potential customers, and identify potential accounts in your network

Compensation:

  • Base salary, plus uncapped commissions w/ multiplier once quota is achieved
  • Health spending account
  • Fully remote, with offices in Mississauga
  • Occasional travel within Canada and the USA
Employment Type: FULL_TIME

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