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Full Time Remote Call Center Jobs in Alberta (NOW HIRING)

WSP

Automation Lead

Calgary, AB · On-site +1

CA$135K - CA$179K/yr

This role puts you at the centre of digital delivery and operational excellence. As an Automation ... The brightest engineers, advisors and scientists from across the globe call WSP home. Proudly ...

WSP

Automation Lead

Calgary, AB · On-site +1

CA$135K - CA$179K/yr

This role puts you at the centre of digital delivery and operational excellence. As an Automation ... The brightest engineers, advisors and scientists from across the globe call WSP home. Proudly ...

Black & White Zebra

Head of Revenue

Calgary, AB · On-site +1

CA$200K - CA$245K/yr

You're as comfortable in a forecast review as you are on a customer call. You're drawn to smaller ... This full-time position is available as either a remote or hybrid position (depending on location ...

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All JobsCall Center JobsFull Time Remote Call Center JobsFull Time Remote Call Center Jobs in Alberta

Full Time Remote Call Center information

What is the difference between Full Time Remote Call Center vs Customer Service Representative?

AspectFull Time Remote Call CenterCustomer Service Representative
Work EnvironmentRemote, call-basedRemote or on-site, varied
Required SkillsCommunication, problem-solving, computer literacyCommunication, patience, product knowledge
CertificationsNone typically required, some roles may prefer customer service certificationsNone typically required
Industry UsageCommon in telecommunication, retail, techCommon across many industries including retail, healthcare, finance

Full Time Remote Call Center roles focus on handling high-volume customer calls remotely, often requiring specific call handling skills. Customer Service Representatives may work remotely or on-site, providing support across various channels. While both roles emphasize communication skills, the call center role is more specialized in call management, whereas customer service reps may handle multiple communication methods. Both roles are vital in customer support and share similar credential requirements, making them closely related in the industry.

What are the key skills and qualifications needed to thrive as a full time remote call center representative?

To thrive as a Full Time Remote Call Center Representative, you need strong communication skills, active listening abilities, and basic computer literacy, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and ticketing platforms is typically required. Exceptional patience, problem-solving skills, and self-motivation help individuals excel in remote, customer-facing environments. These skills ensure efficient customer service, high satisfaction rates, and effective performance in a remote work setting.

What are some common challenges faced by full time remote call center employees, and how can they be managed?

Full-time remote call center employees often face challenges such as maintaining focus in a home environment, managing high call volumes, and preventing feelings of isolation. To overcome these, it's important to create a dedicated, quiet workspace, establish a consistent daily routine, and make use of company-provided tools for communication and collaboration. Many companies also offer regular team meetings and virtual check-ins to ensure employees stay connected and supported.

What is a full time remote call center?

A Full Time Remote Call Center job involves handling customer service, sales, or support calls from home or another remote location, rather than working in a traditional office or call center environment. Employees typically use computers, headsets, and specialized software to communicate with customers, resolve issues, and document interactions. These roles require strong communication skills, reliability, and the ability to work independently while meeting performance metrics and schedules set by the employer.
What are the most commonly searched types of Remote Call Center jobs in Alberta? The most popular types of Remote Call Center jobs in Alberta are:
What cities in Alberta are hiring for Full Time Remote Call Center jobs? Cities in Alberta with the most Full Time Remote Call Center job openings:
Full Time Remote Call Center jobs near you

Automation Lead

WSP

Calgary, AB • On-site, Remote

CA$135K - CA$179K/yr

Full-time

Re-posted 2 days ago

WSP rating

8.6

Company rating: 8.6 out of 10

Based on 69 frontline employees who took The Breakroom Quiz

17th of 72 rated business consultants

Job description

What if you could redefine what's possible?
With us, you can. You want Purpose. Growth. Opportunity. People who get it.
We are the home of ambitious, passionate, and innovative world shapers.
With an unmatched breadth and depth of engineering, advisory and science based expertise, our global minds unite to power local solutions.
We are pathfinders and impact makers.
We are Visioneers.
We are WSP
 
The Opportunity
Lead intelligent control systems that shape the future of Energy-starting in Calgary.
This role puts you at the centre of digital delivery and operational excellence. As an Automation Lead, you will drive automation strategy and execution across complex projects, helping teams work smarter, faster, and more safely. From concept through deployment, your work will influence how infrastructure is designed, delivered, and operated across Western Canada and beyond.
 
Your Impact
Lead the design and implementation of automation solutions across engineering and operational workflows
Drive business development to support project growth
Translate business and project needs into scalable automation strategies and roadmaps
Champion continuous improvement through intelligent automation, scripting, and system integration
Collaborate with multidisciplinary teams to embed automation into project delivery and digital platforms
Mentor and guide team members, building capability and consistency across automation practices
Evaluate emerging tools and technologies to strengthen efficiency, quality, and reliability
Support governance, standards, and best practices for automation across projects and programs
 
The Skills That Set You Apart
Proven experience leading automation initiatives in engineering, energy, and oil and gas environments
Strong hands on background with automation tools and system integration (e.g., Rockwell, ABB, DeltaV, Siemens)
Experience working across complex, multi stakeholder projects with measurable delivery outcomes
Ability to balance technical depth with strategic thinking and practical execution
A track record of mentoring others and influencing adoption of new ways of working
 
Why Choose WSP?
We exist to shape communities to advance humanity. The brightest engineers, advisors and scientists from across the globe call WSP home.
Proudly Canadian - we are a Top 100 Employer in Canada for 2026
A global community of brilliant minds - your next idea, mentor, or opportunity is always within reach
Limitless opportunities start here. Whether it is across the country or around the globe, we help you tailor your role to match your ambition - because your growth drives ours
Flexible work, real balance - we recognize the importance of balance in our lives and encourage you to prioritize the balance in yours
#WeAreWSP  #ERIcareersWSP #ERIcarrieresWSP #ERI_Opportunities #carrieres_ERI
 
Compensation
AB, BC, NT, NU, SK and YT: $135,200 - $179,100
MB and ON: $123,300 - $169,800
NB, NL, NS, PEI and QC: $122,100 - $162,200
 
Disclosure
The final salary awarded for this role may vary from the above range based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, and business or organizational needs. The wage range provided in this job posting may be subject to change for business purposes.
Ready to Shape the Future?

Bring your automation expertise to a team that values innovation, impact, and growth. At WSP, your ideas do not just improve processes-they help redefine what is possible.
At WSP, we exist to shape communities to advance humanity.
It's why we bring people together who are wired to solve complex challenges - engineers, scientists, advisors, and technical experts who are driven by a common passion - to redefine what's possible and shape what comes next. We are Visioneers.
As one of the world's leading professional services firms, we partner with clients across transportation, infrastructure, environment, buildings, energy, water, mining and metals. We pair deep local knowledge with global insights to pioneer solutions designed to leave a lasting, positive impact.
At WSP, you'll join a community of brilliant minds that push boundaries every day - applying deep expertise and fuelling innovation to help create a more connected and resilient future. Here, your ideas are valued, your growth is supported, and you are encouraged to bring your authentic self to work. We empower our people to collaborate across disciplines, challenge the status quo, and shape a career with purpose.
Join us.
Please Note:
Health and Safety is a core paramount value of WSP. Given the importance of keeping one another safe it is expected that you comply with our Health, Safety & Environment (HSE) policy at all times as well as client HSE policies when working at client locations. Full details here.
Some safety-sensitive positions involve fieldwork and may include work in a variety of environmental conditions, such as remote or isolated areas, working alone, and in inclement weather (within safe and reasonable limits).
WSP welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
WSP is committed to the principles of employment equity. Only the candidates selected will be contacted.
WSP does not accept unsolicited resumes from agencies. Full details here.

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