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Customer Care Representative, Amazon Health Services

Amazon

Yuma, AZ • Remote

$15.75 - $21.50/hr

Full-time

Re-posted 16 days ago

Amazon rating

7.4

Company rating: 7.4 out of 10

Based on 7,154 frontline employees who took The Breakroom Quiz

5th of 39 rated national retailers

Job description

As a Customer Care Representative, you will play an essential role in empowering our customers to take their medications and achieve better overall wellness.
This position is fully remote and you'll be working from home virtually. This role will require you to work a variable reduced hour schedule that may start and end outside of normal business hours. This position is 40 hours per week, but may require additional or fewer hours due to business requirements.
#everydaybetter
Key job responsibilities
Core Responsibilities:
Virtually assist customers and other advisors over the phone, email, and on the web
with billing/insurance verification, product, or service questions
Manage both inbound and outbound calls
Proactively identify solutions to questions you anticipate our customers having in each
interaction
Take a hands-on approach to resolving every issue, owning it from start to finish or
partnering with pharmacist and pharmacy staff if clinical advisement is necessary
Provide best-in-class service experience for our customers while working in a fast-paced
environment
Help answer customer inquiries regarding their insurance and copays, as well as shipping
needs
Provide our customers with technical support when navigating pharmacy.amazon.com
Serve customers in a timely manner to ensure we are maximizing our relationship with
them
Understand each interaction is about more than solving a single problem, but an
opportunity to build a long-term relationship
Promote customer privacy and safety by maintaining adherence to the company's Work
From Home policy

What Amazon employees say

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Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Amazon

Sourced by ZipRecruiter

Amazon.com, Inc., commonly known as Amazon, is an American multinational technology company. It was founded by Jeff Bezos in 1994 and initially started as an online marketplace for books. Since then, Amazon has expanded its operations and become one of the largest e-commerce companies in the world. Amazon's primary business is its online retail platform, where customers can purchase a vast array of products, including electronics, clothing, books, home goods, and much more. The company offers a convenient and user-friendly shopping experience, with features such as fast shipping, customer reviews, and personalized recommendations. In addition to its e-commerce platform, Amazon has diversified its business into various other areas. One of its notable ventures is Amazon Web Services (AWS), a comprehensive cloud computing platform that provides services such as storage, compute power, and database management to individuals and businesses. AWS has become a leader in the cloud computing industry, powering many websites and applications worldwide. Amazon has also developed its own consumer electronics, including the popular Amazon Kindle e-reader, Fire tablets, Fire TV streaming devices, and the Alexa-powered Echo smart speakers. The Alexa voice assistant, integrated into these devices, allows users to interact with their devices using voice commands, perform tasks, and access information. Furthermore, Amazon has expanded into media and entertainment. It operates Prime Video, a streaming service that offers a wide range of movies, TV shows, and original content. Amazon Music provides a platform for streaming and purchasing digital music, while Audible offers audiobooks and other audio content. The company's commitment to customer satisfaction and convenience is demonstrated by its membership program, Amazon Prime. Prime members receive various benefits, including free two-day shipping, access to streaming services, exclusive deals, and more.

Industry

It services, book publishers, retail, real estate, computer and electronic product manufacturing and software development

Company size

10,000+ Employees

Headquarters location

Seattle, WA, US

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