Full Time Refresh Tech Jobs in Charlotte, NC (NOW HIRING)

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Learn about our benefits designed for you to Thrive at work and at home.

We boldly go.

Where is the work:

What's in it for you:
The IT Service Operations Administrator is responsible for ensuring the smooth operation of the Davidson campus lifecycle management of PC hardware. This role involves communicating with users regarding PC refreshes, tracking returns, factory resetting PCs, ensuring timely returns to Dell or donations, and maintaining accurate documentation in the system. Additionally, the role includes performing standard health checks and documenting the status of campus IT infrastructure. A strong adherence to standard work procedures and organization skills are essential for this role.

Role is during normal business hours, with occasional overtime.

What you will do:

• Follow standard procedures for communicating with users regarding PC refresh schedules and processes.

• Track the return of PC's to Dell or donations.

• Perform PC factory resets as per standard work.

• Conduct regular health checks on campus IT infrastructure and document findings as per standard work.

• Send reports on PC refresh status, donations, returns, and campus health checks.

• Strong adherence to standard work.

• Maintain accurate inventory counts and provide reports related to assets. Identify

  process improvements and contribute to the development of best practices.

What you will bring:

• Ability to demonstrate exceptional customer service skills

• Ability to communicate effectively with users and team members, both verbally and in writing.

• Ability to build and maintain positive relationships with users and colleagues.

• Ability to manage tasks and responsibilities independently while maintaining high performance.

• Ability to manage multiple tasks, prioritize effectively, and maintain accurate records.

• Ability to follow documentation procedures

• Ability to work effectively with other IT team members to ensure smooth operations and timely completion of tasks.

• Minimum high school diploma or technical degree.

• Proficiency in Microsoft Excel, Word, Teams, Outlook

• Basic understanding of Windows Operating System

Annual Base Salary Range or Hourly Base Pay Range:

Compensation Type:

Incentive Eligible:

Sales Commission Eligible:

Disclaimer: We strive to provide competitive compensation for this position, tailored to a variety of factors. The actual compensation will depend on elements such as seniority, merit, geographic location, education, experience, travel requirements, and union designation. Our compensation range is generally based on the national average for the country. Additionally, benefits may vary depending on the region, business alignment, union involvement, and employee status.

Thrive at work and at home:

• Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives - WE DARE TO CARE!

• Family building benefits include fertility coverage and adoption/surrogacy assistance.

• 401K match up to 6%, plus an additional 2% core contribution = up to 8% company contribution.

• Paid time off includes 15 vacation days, 9 paid holidays, 3 floating holidays, sick leave, and additional options to support volunteer and parental leave.

• Educational and training opportunities through company programs along with tuition assistance and student debt support.

Disclaimer: Benefit offerings may vary depending on Collective Barraging Agreements and local/state regulations.

Safety Sensitive Role:

The company designates certain roles as Safety Sensitive. Safety Sensitive roles may require that you pass additional drug screening.

We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.