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Medical Receptionist & Patient Experience Coordinator

Breakthrough Functional Medicine

8952 E Desert Cove Ave, Suite E208, Scottsdale, AZ 85260

Location:  8952 E Desert Cove Ave, Suite E208, Scottsdale, AZ 85260

Schedule:  Full-time M-F 8am – 4pm M-R, 8am-12pm F starting in September, 2026

Compensation:  $22–$26/hour depending on experience

Reports To:  Co-Owners / Nurse Practitioner

About the Practice

Breakthrough Functional Medicine is a new functional medicine practice in North Scottsdale opening in September 2026. Our provider is a multispecialty-trained nurse practitioner with 15 years of experience and a national reputation for diagnosing and treating complex, rare, and difficult-to-resolve conditions. We offer advanced integrative therapies including EBOO, IV therapy, low dose immunotherapy (LDI), and hormone replacement therapy (HRT). Our patients are health-conscious, highly motivated individuals—many travel from out of state specifically to receive care here.

This is a membership-based, cash-pay practice. We do not accept insurance. Our focus is on delivering an exceptional, unhurried patient experience built on trust, warmth, and clinical excellence.

The Role

We are looking for a kind, warm, and organized individual to serve as the first point of contact for our patients. This role is a full-time receptionist with opportunities for pay increase based on performance, with the possibility of moving into an office manager role with more responsibility and compensation.

Experience in a medical office is a plus, but it is not required. We value genuine warmth, emotional intelligence, and a caring spirit above all else. Candidates from hospitality, high-end retail, or wellness backgrounds are encouraged to apply. We will train you on everything you need to know.

Schedule

•        Full-time: Monday–Thursday, 8:00 AM – 4:00 PM; Friday, 8:00 AM – 12:00 PM (36 hours/week)

•        6 paid holidays per year

Responsibilities

Patient Experience & Front Desk

•        Greet every patient with genuine warmth and make them feel welcome from the moment they walk in

•        Schedule appointments by phone, email, and in person

•        Answer phones and respond to patient inquiries with patience and care

•        Assist patients with portal setup and navigation

•        Check patients in and out, including collecting payments and gathering supplements for their visit

•        Room patients, check and record vital signs, and ensure they are comfortable before the provider enters

•        Clean and wipe down exam rooms between patient visits

•        Ship supplements to out-of-area patients

Membership Coordination

•        Process new memberships, renewals, and monthly payment processing

•        Maintain accurate membership records and patient information in practice systems

•        Communicate with prospective patients about the practice model, appointment process, and membership details

•        Support member retention by building genuine relationships and following up with patients as needed

Administrative & Office Operations

•        Enter payments and make occasional bank deposits (checks and cash)

•        Enter data into QuickBooks (accounts receivable tracking; all bill payments and financial oversight handled by the provider)

•        Request, track, and scan medical records, mostly through electronic fax

•        Order and maintain supplement inventory; manage supplement accounts

•        Order office supplies and keep the office well-stocked and presentable

•        Maintain the waiting room and general office environment

•        Light daily maintenance cleaning tasks

•        Check and process daily mail

•        Place orders for labs, referrals, and radiology as directed by the provider

Clinical Support (with training)

•        You will be trained to take patient vital signs including blood pressure, pulse, oxygen saturation, temperature, height, and weight

•        Perform light medical assistant duties as directed by the provider, including assisting with room setup and patient flow

•        Additional clinical support responsibilities will be added over time with appropriate training, until a dedicated medical assistant or nurse is hired

•        Willingness to learn and be comfortable in a clinical environment is essential for this role

•        Will carry light Medical assistant duties as mentioned until one is hired

Growth Opportunity

•        This role has a clear path to an office manager position with increased compensation as you grow with the practice

Qualifications in an ideal candidate

•        Genuinely kind and empathetic

•        Health-conscious and holistically-minded or open to these things

•        Organized, dependable, and take pride in doing things well

•        Clearly and warm communication, both in person and on the phone

•        Comfortable learning new systems and processes (we use Cerbo EHR and QuickBooks)

•        Self-starter who can manage tasks independently in a small office environment

•        Not squeamish in a clinical setting and are willing to be trained on vital signs and light medical assistant tasks

•        Has discretion and understands the importance of patient confidentiality (HIPAA)

Preferred but Not Required:

•        Prior experience in a medical office, wellness clinic, hospitality, or high-end customer service

•        Familiarity with QuickBooks, EHR systems, or patient scheduling software

•        Phlebotomy or medical assistant certification (not required, but a bonus for future growth)

Compensation & Benefits

•        Starting Pay: $22–$26/hour depending on experience

•        Pay Growth: Performance review and potential raise at 90 days upon transition to full-time

•        Time Off: 2 weeks paid time off (accruing after 90-day probationary period), plus 6 paid holidays and sick time

•        Health & Wellness: Complimentary functional medicine care from our provider

•        Supplements: 50% off supplements (below cost) and IV therapy

These benefits reflect our belief that the people who care for our patients should also be cared for. We want you to experience the kind of medicine we practice firsthand.

How to Apply

Please send your resume along with a brief note telling us why this role speaks to you. We are not looking for a form letter—just tell us a little about yourself, what kind of work environment brings out your best, and why a small, patient-centered practice appeals to you.

If you are interested, please contact Jason and Christi Keable jason(at sign)breakthrough.med

We look forward to hearing from you.