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Full Time Phone Representative Jobs in Washington

VSI

Patient Care Representative

Reston, VA · On-site

$18 - $22.25/hr

... over the phone. Serving as a first point of contact, the Patient Care Representative plays an ... This is a full-time position working out of our Reston, VA office. Candidates must be able to work ...

ARS

Inside Sales Representative

Alexandria, VA

$85K/yr

Schedule: 10:00 AM - 7:00 PM (rotating weekends) Full-time, year-round work Location: Office is ... We are expanding our Inside Sales team and hiring motivated Phone Sales Specialists / Rehash ...

WPAS Inc

Pension Representative

Capitol Heights, MD · On-site

$37K - $43K/yr

Unionized Role * Full time * 100% In Office Job Purpose : Under continuous supervision of the ... Utilize computer and phone systems to be able to effectively perform the essential functions of the ...

AMBA

Benefits Representative

Rockville, MD

$90K/yr

Self-managed with full-time effort required for success About AMBA For more than 65 years, AMBA has ... Comfort with phone-based outreach, follow-up, and virtual appointments * Strong communication and ...

AMBA

Benefits Representative

Gaithersburg, MD

$90K/yr

Self-managed with full-time effort required for success About AMBA For more than 65 years, AMBA has ... Comfort with phone-based outreach, follow-up, and virtual appointments * Strong communication and ...

AMBA

Benefits Representative

Silver Spring, MD

$90K/yr

Self-managed with full-time effort required for success About AMBA For more than 65 years, AMBA has ... Comfort with phone-based outreach, follow-up, and virtual appointments * Strong communication and ...

AMBA

Benefits Representative

Annapolis, MD

$90K/yr

Self-managed with full-time effort required for success About AMBA For more than 65 years, AMBA has ... Comfort with phone-based outreach, follow-up, and virtual appointments * Strong communication and ...

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All JobsPhone Representative JobsFull Time Phone Representative JobsFull Time Phone Representative Jobs in Washington

Full Time Phone Representative information

What does a full time phone representative do?

A Full Time Phone Representative is responsible for handling inbound and outbound calls for a company, assisting customers with inquiries, resolving issues, and providing product or service information. They often work in call centers or customer service departments and are expected to maintain a high standard of professionalism and communication. Their role may also include documenting interactions, processing orders, and escalating complex issues to appropriate departments. Full-time positions typically require working 35-40 hours per week and may include evening or weekend shifts depending on the employer.

What are the key skills and qualifications needed to thrive as a full time phone representative, and why are they important?

To thrive as a Full Time Phone Representative, you need strong verbal communication, active listening skills, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and multi-line phone systems is typically required. Patience, problem-solving abilities, and a positive attitude help create a standout customer experience. These skills and qualities are crucial for effectively resolving customer issues, maintaining satisfaction, and supporting business goals in a fast-paced environment.

What are some common challenges full time phone representatives face, and how can they overcome them?

Full Time Phone Representatives often encounter challenges such as handling high call volumes, managing difficult or upset customers, and maintaining consistent performance throughout long shifts. Overcoming these challenges typically involves developing strong communication and problem-solving skills, practicing active listening, and utilizing stress management techniques. Many organizations provide training, scripts, and support from supervisors or team leads to help representatives succeed, and collaboration with colleagues can also provide valuable advice and encouragement.

What is the difference between Full Time Phone Representative vs Customer Service Agent?

AspectFull Time Phone RepresentativeCustomer Service Agent
CredentialsHigh school diploma or equivalent; communication skillsHigh school diploma or equivalent; communication skills
Work EnvironmentCall centers, remote or office settingsCall centers, retail, or remote settings
Industry UsageTelecommunications, insurance, salesRetail, tech support, hospitality
Search IntentJob roles, employment type, responsibilitiesCustomer support, job openings, skills

Full Time Phone Representatives and Customer Service Agents often share similar roles, requiring communication skills and working in call centers or customer support environments. The main difference lies in the employment status, with Full Time Phone Representatives working full-time hours, while Customer Service Agents may work part-time or on a flexible basis. Both roles are essential in industries like telecommunications and retail, focusing on assisting customers and resolving inquiries.

What are the most commonly searched types of Phone Representative jobs in Washington?

The most popular types of Phone Representative jobs in Washington are:

What cities in Washington are hiring for Full Time Phone Representative jobs?

Cities in Washington with the most Full Time Phone Representative job openings:

Full Time Phone Representative jobs near you

Collections Representative - Legal

Harris Loftus PLLC

Manassas, VA • On-site

$20 - $25/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 5 days ago

Job description

Collections Representative 
Location: Manassas, Virginia 
Employment Type: Full-time (40 hrs/wk) 
 About HarrisLoftus, PLLC 
HarrisLoftus, PLLC is a fast-growing law firm representing national clients across multiple states. We partner with financial institutions and other creditors to resolve consumer and commercial debt through professional, compliant, and results-driven legal processes. 
 
Role Overview 
We are seeking a motivated and professional Collections Representative to join our team. This is a phone-based debt collection role focused on communicating with debtors to resolve outstanding balances. The ideal candidate is a strong communicator, detail-oriented, and comfortable navigating sensitive financial conversations with professionalism and empathy. 

Key Responsibilities 
  • Answer inbound and outbound collection calls in a professional and courteous manner 
  • Communicate with debtors to negotiate payment arrangements and resolve outstanding balances 
  • Maintain accurate and up-to-date account records and documentation 
  • Adhere to all federal and state debt collection laws, including FDCPA compliance 
  • Meet daily and weekly collection targets and performance deadlines 
  • Escalate complex or unresolved accounts to the legal team as needed 
  • Respond to debtor inquiries via phone and email in a timely manner 
  • Collaborate with internal teams to ensure accurate account management 
 
Required Qualifications 
  • High school diploma or equivalent 
  • 1+ year of collections, customer service, or phone-based experience 
  • Proficiency in Microsoft Office (Word, Outlook, Excel) 
  • Strong verbal communication and negotiation skills 
  • Ability to handle high call volumes in a fast-paced environment 
  • Professional and empathetic demeanor when handling sensitive conversations 
  • Strong attention to detail and organizational skills 
  • Reliability and ability to work effectively in a fast-paced team environment 
  • Ability to multitask and prioritize competing deadlines 
  • Ability to maintain confidentiality of sensitive account information 
  • Positive attitude and team-oriented mindset 
  • Ability to work overtime as required 
 
Preferred Qualifications 
  • Prior debt collections or financial services experience 
  • Bilingual in Spanish (conversational or professional fluency) 
  • Experience with collections management software or CRM systems 
 
What We Offer 
  • Competitive pay range $20.00-$25.00, per hour depending on experience 
  • 401(k) with employer match 
  • Medical, dental, and vision insurance 
  • Paid time off 
  • Profit-sharing opportunities 
  • Advancement opportunities 
 
Equal Opportunity Employer 
HarrisLoftus, PLLC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.