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Full Time Msp Help Desk Jobs in Rochester, NY (NOW HIRING)

Just Solutions, Inc.

IT Help Desk Specialist

Fairport, NY · On-site

$26 - $36/hr

Prior experience on a help desk or within an MSP environment * Interest in growing toward server, networking, or cybersecurity engineering * Valid driver's license and reliable personal vehicle for ...

Just Solutions, Inc.

Service Desk Technician

Fairport, NY · On-site

$26 - $36/hr

Join our fast-moving MSP full-time and grow with us! QUICK INFO: Pay: $26-$36 per hour, based on ... CompTIA A+ or similar certification * 5+ years of technical support or help desk experience (MSP ...

Just Solutions

Service Desk Technician

Fairport, NY

$26 - $36/hr

Join our fast-moving MSP full-time and grow with us! QUICK INFO: Pay: $26-$36 per hour, based on ... CompTIA A+ or similar certification * 5+ years of technical support or help desk experience (MSP ...

ComTec Solutions

ERP Financial Consultant

Rochester, NY · On-site

$85K - $115K/yr

Job Type Full-time Description ERP Financial Consultant Department: Enterprise Systems Group ... a help desk capacity and assist in troubleshooting application questions • Provide on-site ...

ComTec Solutions

ERP Financial Consultant

Rochester, NY · On-site +1

$85K - $115K/yr

Job Type Full-time Description ERP Financial Consultant Department: Enterprise Systems Group ... a help desk capacity and assist in troubleshooting application questions • Provide on-site ...

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Full Time Msp Help Desk information

See Rochester, NY salary details

$23.2K

$61.1K

$91.8K

How much do full time msp help desk jobs pay per year?

As of May 28, 2026, the average yearly pay for full time msp help desk in Rochester, NY is $61,067.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,300.00 and $71,000.00 per year, depending on experience, location, and employer.

What is the difference between Full Time Msp Help Desk vs Help Desk Technician?

AspectFull Time Msp Help DeskHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, HDI Support Center Analyst
Work EnvironmentManaged Service Provider (MSP) setting, remote and on-site supportCorporate or IT department, on-site and remote support
Industry UsagePrimarily in MSP companies providing IT support to multiple clientsIn various industries, supporting internal or external users

Full Time MSP Help Desk roles focus on supporting multiple clients within an MSP environment, often requiring certifications like CompTIA A+ and Network+. Help Desk Technicians work in diverse settings, supporting internal or external users, with similar certifications. The main difference lies in the client base and work environment, with MSP roles emphasizing multi-client support and Help Desk Technicians often supporting a single organization.

What are the most commonly searched types of Msp Help Desk jobs in Rochester, NY? The most popular types of Msp Help Desk jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Full Time Msp Help Desk jobs? Cities near Rochester, NY with the most Full Time Msp Help Desk job openings:
Full Time Msp Help Desk jobs near you
IT Help Desk Specialist

IT Help Desk Specialist

Just Solutions, Inc.

Fairport, NY • On-site

$26 - $36/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 3 days ago

Job description

About Just Solutions, Inc.

Before we tell you about the role, here's what you should know about us.

At Just Solutions, Inc., our mission is to empower businesses through cutting-edge technology solutions. We go beyond traditional IT services, delivering comprehensive strategies that enhance connectivity, security, and efficiency. Whether it's optimizing networks, implementing advanced systems, or providing proactive support, we help our clients stay ahead in an ever-changing digital landscape. With decades of experience and a passion for innovation, we're committed to driving success through technology.


POSITION DETAILS:

Role: IT Help Desk Specialist Location: Fairport, NY - supporting clients across Western NY (Utica to Buffalo) Pay: $26–$36 per hour, based on experience Schedule: Monday–Friday, 8:00 AM–5:00 PM, with opportunities for overtime


WHAT YOU'LL BE DOING:

When you join our team as an IT Help Desk Specialist, your day starts by reviewing your ticket queue and responding to client requests with professionalism and courtesy. You spend time answering phone calls in the office, providing clear guidance and technical assistance, and visiting client sites to resolve issues face-to-face. Your ability to communicate effectively and maintain a pleasant demeanor ensures every interaction builds trust and keeps operations running smoothly.

You manage multiple tickets and calls, document resolutions thoroughly, and escalate issues according to SLAs when necessary. You also handle escalated service desk tickets, perform scheduled remote maintenance, and follow departmental policies for reporting, change control, and request management. With strong organizational skills and sound judgment, you balance tasks efficiently, own issues through resolution, and finish the day by updating all tickets and submitting your timesheet promptly.


WE THINK YOU'LL EXCEL IF YOU HAVE:

  • Associate degree in Computer Science or related field, or equivalent experience
  • CompTIA A+ certification (or equivalent)
  • 5+ years of hands‑on technical support or computer support experience
  • Prior experience on a help desk or within an MSP environment
  • Interest in growing toward server, networking, or cybersecurity engineering
  • Valid driver's license and reliable personal vehicle for travel across Western NY

Technical Strengths:

  • Strong proficiency with support tools and PC software troubleshooting
  • Experience with antivirus solutions (ESET, SentinelOne, Windows Defender)
  • Skilled with remote access tools (LogMeIn, ScreenConnect, TeamViewer, VNC)
  • Working knowledge of DNS, DHCP, firewalls, and mail flow
  • Familiarity with AD, IoT devices, and workstation peripherals (USB/NAS drives, printers/MFPs)
  • Cybersecurity awareness and hands‑on best‑practice experience
  • Experience supporting iOS and Android devices
  • Expertise with Windows 11 and Microsoft 365/Office 365
  • MacOS experience (plus)
  • PC building or advanced hardware experience (gaming rigs, graphics cards) (bonus)

Soft Skills:

  • Strong written and excellent verbal communication skills
  • Pleasant and professional demeanor in all client and internal interactions
  • Ability to manage multiple tickets, calls, and projects simultaneously
  • Sound judgment and effective decision-making abilities
  • Highly organized and able to work independently without direct supervision
  • Resourceful and proactive in resolving issues
  • Commitment to client satisfaction and building positive relationships
  • Energy, enthusiasm, and a results-oriented mindset

HERE'S WHAT WE OFFER:

  • Health, dental, and vision insurance
  • HSA/FSA
  • Life insurance
  • Short- and long-term disability
  • Bonus structure
  • PTO
  • 401(k) with company match
  • Growth opportunities
  • Incentives for earning additional certifications

Sound like the perfect opportunity for you? Apply today with our initial, mobile-friendly application!


Must have the ability to pass a background check


Job Posted by ApplicantPro