Full-Time Medical Receptionist / Patient Liaison
A busy dermatology practice is seeking a friendly, professional, and highly organized Medical Receptionist/Patient Liaison to join our team. The ideal candidate is personable, detail-oriented, and committed to providing an exceptional patient experience from the moment patients contact our office through the completion of their visit.
We are looking for a team player who is self-motivated, dependable, and experienced in a medical office, healthcare, or customer service-focused environment.
Schedule
Full-Time Monday–Thursday, 9:00 AM–6:00 PM
Responsibilities
Answer and manage incoming phone calls professionally and efficiently
Welcome patients and ensure a positive office experience
Schedule, confirm, and coordinate patient appointments
Communicate clearly and effectively with patients both in person and by phone
Review procedures, discuss fees, and answer patient questions
Verify insurance information and update patient records
Process payments and maintain accurate documentation
Manage electronic medical records (EMR)
Maintain a clean, organized, and professional reception and waiting area
Assist with administrative and office support tasks as needed
Coordinate patient flow to help providers stay on schedule
Demonstrate understanding of medical terminology and dermatologic procedures
Qualifications
Education & Experience
Background in healthcare, medical studies, or a related field preferred
Previous medical reception, front desk, or patient service experience required
Experience working directly with patients or the public in a customer service, medical, or aesthetic/spa setting
Experience with EMR software required
Billing experience is a plus
Formal customer service training is preferred
Dermatology experience is a plus
Experience with ModMed EMA is preferred
Skills & Attributes
Exceptional customer service and interpersonal skills
Excellent verbal and written communication skills
Strong listening skills and ability to relate to patients with empathy and professionalism
Ability to maintain discretion and confidentiality
Positive attitude and professional demeanor
Strong organizational and multitasking abilities
High attention to detail
Excellent computer skills
Dependable, punctual, and able to work effectively in a team environment
Compensation & Benefits
Pay: Starting at $18.00 per hour (commensurate with experience)
Benefits
401(k)
Paid Time Off (PTO)