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About US

Intrafusion by McKesson, a leading infusion management company, is dedicated to transforming the infusion care landscape by delivering high-quality, patient-centered solutions. Our team partners with healthcare providers to enhance operational efficiency, optimize revenue cycles, and ensure superior clinical outcomes.

Position Overview

As we expand into new specialties and accelerate growth, we seek a strategic, dynamic and growth-oriented Vice President, Account Management to define and lead our customer engagement strategy and operations. This individual will own and scale new integration, account management, and business growth, ensuring that our customers experience consistent, high-value outcomes, seamless integration, sustained success, and long-term strategic partnership. This role operates as a key member of the leadership team, shaping growth strategy, customer segmentation, and long-term value creation across the Intrafusion portfolio.

Key Responsibilities

• Customer Onboarding: Set onboarding strategy and governance, ensuring scalable, standardized approaches that drive clinical, operational, and financial performance across all new partnerships.

• Account Management: Establish strategic partnerships with key customers, driving long-term strategic alignment, retention, and value realization across a national portfolio.

• Growth and Retention: Drive customer revenue growth strategy and expansion pipeline, including identification of new service offerings, cross-sell/upsell opportunities, and long-term account planning tied to enterprise growth targets.

• Operational Excellence: Collaborate cross-functionally to refine workflows, improve service efficiency, and address customer pain points with innovative solutions.

• Metrics and Reporting: Define success metrics and performance frameworks, ensuring visibility to leadership and embedding data-driven decision making across the organization.

• Leadership and Development: Lead a high-performing customer success team, including setting organizational design, talent strategy, succession planning, and performance standards aligned to business growth.

• Customer Engagement & Advisory Role: Act as an advisor to key clients and partners, attend QBRs and strategic engagements focused on revenue cycle performance, reimbursement optimization, and evolving market dynamics.

• Influence decisions with customers, proactively address financial and operational challenges and align solutions to long-term strategic goals.

Minimum Requirement

• Degree or equivalent experience.
• Typically requires 13+ years of professional experience and 6+ years of diversified leadership, planning, communication, organization, and people motivation skills (or equivalent experience).

Critical Skills

• 13+ years of progressive experience in provider account management and operations, preferably in infusion, specialty pharmacy, or oncology settings.

• Demonstrated experience leading large, multi-layered organizations and developing senior leaders

• Proven track record of delivering sustained revenue growth and customer retention at scale

• Exceptional strategic leadership with experience influencing enterprise decisions and cross-functional priorities

Other Requirements

• Travel up to 50%.

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, pleaseclick here.

Our Total Target Cash (TTC) Pay Range for this position:

Total Target Cash (TTC) is defined as base pay plus target incentive.

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McKesson is an Equal Opportunity Employer

McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson's full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to (United States) Disability_Accommodation@McKesson.com or (Canada) Accessibility@mckesson.ca. Resumes or CVs submitted to this email box will not be accepted.

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