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Full Time Level 1 Help Desk Support Jobs in Nebraska

Nebraska Medicine

Service Desk Analyst - Third Shift

Omaha, NE · On-site

$19.50 - $26.75/hr

... One year of education equals one year of experience) required. • Proficiency in Microsoft ... Helpdesk applicable support, ServiceNow, Windows or CompTIA certifications preferred. Nebraska ...

Nebraska Medicine

Service Desk Analyst - Third Shift

Omaha, NE · On-site

$19.50 - $26.75/hr

... equals one year of experience) required. Proficiency in Microsoft Operating Systems and Office ... Helpdesk applicable support, ServiceNow, Windows or CompTIA certifications preferred. Nebraska ...

Walmart

Optician Level 1

Lincoln, NE · On-site

$19.50 - $27.50/hr

Employment Type: Full-Time Available shifts: Mid-Shift, Closing Location Walmart Supercenter #3278 ... focus on supporting customers in the eye care center. They assist with verifying prescription ...

Walmart

Optician Level 1

Scottsbluff, NE · On-site

$16 - $24/hr

Employment Type: Full-Time, Part-Time Available shifts: Opening, Morning Location Walmart ... focus on supporting customers in the eye care center. They assist with verifying prescription ...

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All JobsLevel 1 Help Desk Support JobsFull Time Level 1 Help Desk Support JobsFull Time Level 1 Help Desk Support Jobs in Nebraska

Full Time Level 1 Help Desk Support information

What is a full time level 1 help desk support?

Full Time Level 1 Help Desk Support jobs involve providing the first line of technical assistance to users experiencing IT issues. Professionals in this role typically handle incoming requests via phone, email, or ticketing systems, troubleshooting basic hardware and software problems, resetting passwords, and escalating more complex issues to higher support levels. These roles require strong communication skills, basic technical knowledge, and a customer-focused attitude. Full-time positions generally offer consistent hours and may include benefits such as health insurance and paid time off.

What are the key skills and qualifications needed to thrive as a full time level 1 help desk support?

To thrive as a Full Time Level 1 Help Desk Support, you need a solid understanding of basic IT concepts, troubleshooting skills, and familiarity with operating systems, typically supported by a high school diploma or associate degree in IT. Experience with ticketing systems like ServiceNow or Zendesk and basic knowledge of remote desktop tools are commonly required. Strong communication, patience, and problem-solving abilities help you provide effective support and build trust with end users. These skills ensure timely resolution of technical issues and contribute to a positive user experience in fast-paced support environments.

What are some common challenges faced by full time level 1 help desk support staff, and how can they be addressed?

Level 1 Help Desk Support professionals often encounter challenges such as managing high volumes of support tickets, effectively communicating with users who have varying levels of technical knowledge, and quickly resolving repetitive or routine issues. To address these challenges, it's important to develop strong organizational and time-management skills, practice clear and empathetic communication, and utilize available knowledge bases or documentation for efficient troubleshooting. Regular collaboration with team members and escalation to higher-level support when needed can also help ensure customer satisfaction and professional growth.

What is the difference between Full Time Level 1 Help Desk Support vs Full Time Network Support Technician?

AspectFull Time Level 1 Help Desk SupportFull Time Network Support Technician
CertificationsCompTIA A+, HDI Support CenterCompTIA Network+, Cisco CCNA
Work EnvironmentHelp desk, call centers, remote supportNetwork labs, server rooms, on-site troubleshooting
Job ResponsibilitiesBasic troubleshooting, user support, ticket managementNetwork configuration, troubleshooting, hardware setup
Industry UsageIT support, customer service rolesNetwork infrastructure, enterprise IT environments

Full Time Level 1 Help Desk Support primarily handles user issues and basic troubleshooting, often in help desk or remote settings. In contrast, a Full Time Network Support Technician focuses on network infrastructure, requiring more specialized certifications and on-site technical work. Both roles are essential in IT support but differ in scope, environment, and technical complexity.

What are the most commonly searched types of Level 1 Help Desk Support jobs in Nebraska?

The most popular types of Level 1 Help Desk Support jobs in Nebraska are:

What cities in Nebraska are hiring for Full Time Level 1 Help Desk Support jobs?

Cities in Nebraska with the most Full Time Level 1 Help Desk Support job openings:

Full Time Level 1 Help Desk Support jobs near you
Infographic showing various Full Time Level 1 Help Desk Support job openings in Nebraska as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution.

IT Support Analyst - ON SITE IN OMAHA, NE

Plum GPMM Tersylbran JV LLC

Omaha, NE • On-site

$45K - $55K/yr

Full-time

This job post has expired today. Applications are no longer accepted.

Key responsibilities

  • Support and maintain the organization's technology infrastructure, including POS systems, hardware, and software.

  • Set up, configure, and troubleshoot workstations, peripherals, and mobile devices to ensure operational readiness.

  • Manage user accounts, permissions, and SharePoint sites, and track technical support requests using the internal ticketing system.

Job description

IT Support Analyst – Plum Market Food Service – Eppley Airfield
Full-Time | Exempt

About the Role:
The IT Analyst at Plum Market Food Service – Eppley Airfield is responsible for supporting the organization's technology infrastructure through Point of Sale (POS) system administration, hardware and software support, user account management, and technical troubleshooting. This role focuses heavily on maintaining accurate POS data, providing first-level technical support, and ensuring team members have the technology resources needed to support daily operations. The ideal candidate is analytical, detail-oriented, and committed to delivering exceptional guest service while maintaining reliable technology systems in a fast-paced airport environment.

What you will do:

  • Maintain and manage data within Point of Sale (Toast) systems, including item maintenance and updates.
  • Serve as the primary point of contact with Toast Support to troubleshoot issues and coordinate resolutions.
  • Set up and configure workstations, computers, monitors, printers, and other peripheral devices.
  • Configure company-issued mobile devices and provide ongoing troubleshooting and support.
  • Install, configure, and maintain software applications.
  • Create, maintain, and manage user accounts and permissions within Microsoft Office 365.
  • Configure, organize, and maintain SharePoint sites to support operational needs.
  • Assist with basic network troubleshooting and connectivity issues.
  • Maintain accurate records of technology assets, repairs, replacements, and system changes.
  • Utilize the company's internal ticketing system to track and resolve technical support requests.
  • Diagnose and resolve routine hardware, software, and system issues in a timely manner.
  • Collaborate with the corporate IT support team and other departments to ensure consistent technology support across locations.
  • Recommend process improvements and identify opportunities to increase efficiency through technology.

What you will bring:

  • 2–3 years of experience in Information Technology, Help Desk Support, or a related technical role.
  • Experience working with Point of Sale systems, preferably Toast.
  • Working knowledge of Microsoft Windows operating systems and Microsoft Office applications.
  • Experience administering Microsoft Office 365 user accounts and permissions.
  • Familiarity with SharePoint administration and collaboration tools.
  • Strong analytical, troubleshooting, and problem-solving skills.
  • Excellent organizational skills with strong attention to detail and data accuracy.
  • Ability to efficiently manage multiple priorities in a fast-paced environment.
  • Excellent written and verbal communication skills with a customer-service mindset.
  • Ability to learn new technologies and adapt to multiple software platforms.
  • Experience maintaining IT asset inventories and documentation is preferred.
  • Must be dependable, adaptable, and able to work collaboratively with both local and remote support teams.
  • Must pass an airport federal background check and qualify for airport badging.

Apply