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Full Time Inmate Call Monitoring Jobs in Edmonton, AB

Miratech

Senior UC Engineer

Edmonton, AB · On-site

Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%. The ... Experience with Splunk logging for UC platform monitoring. * Experience with CDR (Call Detail ...

EPCOR

Manager, Workforce Management

Edmonton, AB

... Temporary Full-Time, up to 24 months) to join our Specialized Care team based at our Edmonton ... Monitoring business plan execution and providing regular updates on progress, risks, and mitigation ...

New

EPCOR

Manager, Workforce Management

Edmonton, AB · On-site

... Temporary Full-Time, up to 24 months) to join our Specialized Care team based at our Edmonton ... Monitoring business plan execution and providing regular updates on progress, risks, and mitigation ...

New

Planet Fitness

Assistant Manager

Edmonton, AB · On-site

Monitor inventory and review daily/weekly/monthly sales numbers with GM to identify opportunities ... Flexibility to cover a shift for employees when there are call-outs or vacancies or assist the Club ...

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Full Time Inmate Call Monitoring information

What is a full time inmate call monitoring?

A Full Time Inmate Call Monitoring job involves listening to, reviewing, and analyzing phone calls made by inmates in correctional facilities. The main goal is to ensure security, detect suspicious or illegal activity, and maintain compliance with facility policies and legal requirements. Employees in this role typically use specialized software to monitor calls, document findings, and report any concerns to appropriate authorities. It requires keen attention to detail, confidentiality, and an understanding of legal and ethical considerations related to inmate communications.

What are some common challenges faced by professionals in a full time inmate call monitoring role?

Professionals in Full Time Inmate Call Monitoring often face challenges such as maintaining focus during long periods of audio review, accurately identifying and documenting suspicious or prohibited conversations, and handling exposure to potentially distressing or sensitive content. The role requires strict adherence to confidentiality protocols and close collaboration with correctional staff and law enforcement. Developing strong attention to detail and effective stress management techniques is essential for success in this position.

What are the key skills and qualifications needed to thrive as a full time inmate call monitoring specialist, and why are they important?

To thrive as a Full Time Inmate Call Monitoring Specialist, you need strong attention to detail, analytical listening skills, and familiarity with legal and correctional protocols, often supported by a high school diploma or higher. Proficiency with call monitoring software, digital recording systems, and database management tools is typically required. Excellent written communication, discretion, and the ability to remain impartial under sensitive circumstances are crucial soft skills. These competencies are vital to ensure compliance with regulations, maintain security, and accurately document or escalate information as needed.

What is the difference between Full Time Inmate Call Monitoring vs Part Time Inmate Call Monitoring?

AspectFull Time Inmate Call MonitoringPart Time Inmate Call Monitoring
Work HoursTypically 40 hours per week, full-time scheduleFewer hours, flexible scheduling
CertificationsOften requires security or communication certificationsMay require similar certifications but less frequently
Work EnvironmentCorrectional facilities, monitoring roomsSame as full-time, possibly part-time shifts
Employer & Industry UsagePrison systems, detention centersSame as full-time, used for staffing flexibility

Full Time Inmate Call Monitoring involves working standard hours with consistent responsibilities, while Part Time Inmate Call Monitoring offers more flexible scheduling with fewer hours. Both roles require similar certifications and work in correctional environments, but the full-time position provides more stability and benefits.

What are popular job titles related to Full Time Inmate Call Monitoring jobs in Edmonton, AB?

For Full Time Inmate Call Monitoring jobs in Edmonton, AB, the most frequently searched job titles are:

What job categories do people searching Full Time Inmate Call Monitoring jobs in Edmonton, AB look for?

The top searched job categories for Full Time Inmate Call Monitoring jobs in Edmonton, AB are:

What cities near Edmonton, AB are hiring for Full Time Inmate Call Monitoring jobs?

Cities near Edmonton, AB with the most Full Time Inmate Call Monitoring job openings:

Full Time Inmate Call Monitoring jobs near you
Infographic showing various Full Time Inmate Call Monitoring job openings in Edmonton, AB as of June 2026, with employment types broken down into 100% Full Time. Highlights an 75% In-person, and 25% Remote job distribution.

Centralized Programs Agent - Immigration / OIS

Medicentres Canada Inc.

Edmonton, AB • On-site

Full-time

Re-posted 16 days ago

Job description

Job Location: Clinic Support Office (CSO) - Edmonton, AB
Job Type: Full-Time
Experience Level: Entry Level
Schedule: Days
COMPANY INFORMATION:
Looking to make a difference?  Looking to join an incredible team?   
Medicentres is a growing network of professionally managed healthcare clinics dedicated to providing accessible healthcare to patients across Alberta, Saskatchewan, Manitoba, and Ontario.
Regardless of your role, you will be an integral part of our customer-first team and are guaranteed to make an impact on the lives of Canadians. Medicentres is seeking to change the way healthcare is delivered in Canada by using technology to improve the patient experience.
By choosing to belong at Medicentres, you will join a team of passionate, like-minded people enjoying a challenging and rewarding career in the ever-changing health care industry. It starts with you. That's a simple sentence but it says a lot. It reminds each one of us that what we do matters.
JOB PURPOSE:
Reporting to the Centralized Programs Manager; the Centralized Programs Team (CPT) is responsible for providing exceptional customer service to patients, staff, and physicians through the operation of centralized programs. The CPT is in place to manage all aspects of patient referrals, third party requests and physician panel management while adhering to guidelines and governing laws provided by the Freedom of Information and Protection of Privacy Act, the Health Information Act and the Colleges of Physicians and Surgeons of Alberta, Manitoba and Ontario. In addition, the CPT is expected to assist with the execution of the organization’s strategic objectives as it relates to Centralized Programs.
PRINCIPAL RESPONSIBILITIES:
  • Processing and sending referrals to internal and external specialists, diagnostic testing sites, and Hospitals.
  • Attaching appropriate clinical information to referrals prior to sending.
  • Notifying patients of their appointments and any special instructions via telephone, mail or email.
  • Tracking of outstanding referrals and follow-up on pending referrals within recommended timeframes.
  • Third party requests for patients and physicians.
  • Handling questions/concerns in a friendly and effective manner in accordance with our customer service standards.
  • Processing panel management requests and notifying patients of their appointments.
  • Friendly and effective communication with all clinic staff, physicians, and patients.
  • Inbound and outbound call monitoring and response.
  • Record and document management.
  • Meet daily targets provided by the Centralized Programs Manager.
  • Awareness of the organization’s Core Purpose and Core Values and performing to these Core Values daily.
  • Perform other duties as assigned.
KNOWLEDGE, SKILLS AND EXPERIENCE:
  • 1-2 years in a Medical Office Assistant position.
  • Experience with EMR software is preferred.
  • Exceptional customer service skills.
  • Proven ability to handle confidential information in compliance with regulated guidelines.
  • Excellent communication skills in English; other languages are an asset.
  • Experience with Microsoft Office Suite.

We believe our employees should reflect the communities we serve and welcome applications from candidates of all backgrounds. To provide the best experience possible, we will support you with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team of your needs.
We are committed to making sure recruitment, retention, advancement, and compensation are fair and accessible while following all relevant human rights and privacy laws. We appreciate everyone who has shown interest in this position. Only those selected for an interview will be contacted.
Please note, AI may be used in the selection and recruitment process.

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