ZipRecruiter

Log In

2

Full Time Inmate Call Monitoring Jobs in Boise, ID

United Site Services

Manager Inside Sales

Meridian, ID · On-site

Conduct regular call monitoring, performance audits, and coaching sessions. Process & Operational ... See differences between colors, shades and brightness Benefits Summary All full-time employees ...

Upfront Plumbing & Drains

Customer Service Rep

Boise, ID · Remote

$18 - $22/hr

This is a full-time, year-round position offering stability, an hourly wage of $18 - $22 depending ... monitors, phone, and high-speed internet suitable for a call-heavy role * Skills in clear and ...

City of Caldwell, ID

Maintenance Worker

Caldwell, ID · On-site

$18.65 - $20.58/hr

Parks and Recreation 710 Irving St Caldwell ID 83605, ID Job Type: Full-Time Job Number: 202400255 ... Monitors adult and youth sports programs including tournaments, youth camps, summer programs ...

next page

Showing results 1-20

All JobsInmate Call Monitoring JobsFull Time Inmate Call Monitoring JobsFull Time Inmate Call Monitoring Jobs in Boise, ID

Full Time Inmate Call Monitoring information

What is a Full Time Inmate Call Monitoring job?

A Full Time Inmate Call Monitoring job involves listening to, reviewing, and analyzing phone calls made by inmates in correctional facilities. The main goal is to ensure security, detect suspicious or illegal activity, and maintain compliance with facility policies and legal requirements. Employees in this role typically use specialized software to monitor calls, document findings, and report any concerns to appropriate authorities. It requires keen attention to detail, confidentiality, and an understanding of legal and ethical considerations related to inmate communications.

What are the key skills and qualifications needed to thrive as a Full Time Inmate Call Monitoring Specialist, and why are they important?

To thrive as a Full Time Inmate Call Monitoring Specialist, you need strong attention to detail, analytical listening skills, and familiarity with legal and correctional protocols, often supported by a high school diploma or higher. Proficiency with call monitoring software, digital recording systems, and database management tools is typically required. Excellent written communication, discretion, and the ability to remain impartial under sensitive circumstances are crucial soft skills. These competencies are vital to ensure compliance with regulations, maintain security, and accurately document or escalate information as needed.

What are some common challenges faced by professionals in a Full Time Inmate Call Monitoring role?

Professionals in Full Time Inmate Call Monitoring often face challenges such as maintaining focus during long periods of audio review, accurately identifying and documenting suspicious or prohibited conversations, and handling exposure to potentially distressing or sensitive content. The role requires strict adherence to confidentiality protocols and close collaboration with correctional staff and law enforcement. Developing strong attention to detail and effective stress management techniques is essential for success in this position.

What is the difference between Full Time Inmate Call Monitoring vs Part Time Inmate Call Monitoring?

AspectFull Time Inmate Call MonitoringPart Time Inmate Call Monitoring
Work HoursTypically 40 hours per week, full-time scheduleFewer hours, flexible scheduling
CertificationsOften requires security or communication certificationsMay require similar certifications but less frequently
Work EnvironmentCorrectional facilities, monitoring roomsSame as full-time, possibly part-time shifts
Employer & Industry UsagePrison systems, detention centersSame as full-time, used for staffing flexibility

Full Time Inmate Call Monitoring involves working standard hours with consistent responsibilities, while Part Time Inmate Call Monitoring offers more flexible scheduling with fewer hours. Both roles require similar certifications and work in correctional environments, but the full-time position provides more stability and benefits.

What are the most commonly searched types of Inmate Call Monitoring jobs in Boise, ID? The most popular types of Inmate Call Monitoring jobs in Boise, ID are:
What are popular job titles related to Full Time Inmate Call Monitoring jobs in Boise, ID? For Full Time Inmate Call Monitoring jobs in Boise, ID, the most frequently searched job titles are:
What job categories do people searching Full Time Inmate Call Monitoring jobs in Boise, ID look for? The top searched job categories for Full Time Inmate Call Monitoring jobs in Boise, ID are:
What cities near Boise, ID are hiring for Full Time Inmate Call Monitoring jobs? Cities near Boise, ID with the most Full Time Inmate Call Monitoring job openings:
Full Time Inmate Call Monitoring jobs near you
Infographic showing various Full Time Inmate Call Monitoring job openings in Boise, ID as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution.
Manager Inside Sales

Manager Inside Sales

United Site Services

Meridian, ID • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 19 days ago

United Site Services rating

5.6

Company rating: 5.6 out of 10

Based on 47 frontline employees who took The Breakroom Quiz

156th of 171 rated vehicle equipment hire

Job description

About USS
United Site Services is the industry leader in comprehensive site services, committed to creating partnerships that help enable our customers' project and event success. Our deep industry expertise, excellence in process management, and dedication to corporate responsibility are pillars of our value proposition; each supported by tangible, best-practice programs.
Our success is fueled by the dedication and collaboration of our diverse team, which includes field technicians, customer care representatives, sales professionals, and functional experts. Each member of our team plays a vital role in ensuring a seamless and reliable experience for our customers.
By joining United Site Services, you will be part of an organization that values continuous improvement, teamwork, and excellence in every aspect of our business.
Primary Purpose
The Manager, Inside Sales provides strategic direction and leadership to the Inside Sales team, driving revenue growth and ensuring high-quality customer interactions. This role focuses on developing and executing sales strategies, optimizing team performance, and fostering collaboration across departments. The Manager, Inside Sales plays a critical role in expanding USS's market presence and ensuring the success of sales initiatives.
Essential Functions
Sales Performance Strategy
  • Develop and implement targeted sales strategies to drive revenue growth.
  • Provide competitive market assessments, sales training, and pricing support.
  • Collaborate with marketing and advertising teams to promote USS products and services.
  • Set individual sales quotas, track performance, and implement corrective actions when necessary.
  • Monitor and analyze sales performance data to identify trends and opportunities.
  • Oversee inbound and outbound sales activities to maximize efficiency and customer satisfaction.
  • Capture, grow, and retain books of business.

Team Leadership & Development
  • Hire, train, and develop Inside Sales Account Executives to ensure continuous improvement.
  • Sales Leadership Team Oversight: Provide guidance to Sales Supervisors on account growth strategies, pipeline development, and customer engagement best practices.
  • Training & Development: Facilitate ongoing training programs for Supervisors and Account Executives to enhance their ability to coach Account Executives on consultative selling and relationship management.
  • Conduct regular call monitoring, performance audits, and coaching sessions.

Process & Operational Efficiency
  • Process Optimization: Monitor team workflows and implement strategies to improve efficiency in managing pipelines, account retention, and lead conversion.
  • Ensure accuracy and consistency of all sales data within CRM and sales management systems.
  • Oversee and approve payroll system entries for the team.

Customer & Cross-Functional Department Collaboration
  • Customer Focus: Act as an escalation point for customer concerns while ensuring the team delivers exceptional service to retain and expand existing accounts.
  • Resolve complex pricing and contract issues to support sales efforts.
  • Partner with other departments to address internal operational challenges and asset coordination.
  • Perform additional duties as assigned.

SUPERVISOR RESPONSIBILITIES
This position has supervisory responsibilities.
Qualifications
EDUCATION
Associate degree from two-year college or technical school or a combination of relevant education and experience.
EXPERIENCE
5 years of sales experience.
3 years of supervisory experience in call center/inside sales field and/or training or equivalent combination of education and experience.
ADDITIONAL KNOWLEDGE, SKILLS, AND ABILITIES
  • Proven ability to build and maintain strong customer relationships, drive business growth, and collaborate cross -functionally.
  • Advanced proficiency in Microsoft Office and CRM platforms, with Salesforce experience preferred.
  • Expertise in value-based selling, sales strategy execution, and differentiating USS offerings.
  • Strong analytical skills to interpret sales data and adjust strategies accordingly.
  • Exceptional leadership, coaching, and communication abilities to develop high-performing teams and secure long-term contracts.
  • High adaptability, problem-solving skills, and a results-oriented mindset to navigate dynamic sales environments and exceed targets.

Physical Requirements
  • Sit while answering phones or reply to emails
  • Use hands and fingers to handle, control or feel objects tools or controls
  • Repeat the same movements when entering data
  • See details of objects that are less than a few feet away
  • Speak clearly so listeners can understand
  • Understand the speech of another person
  • Focus on one source of sound and ignore others
  • Hear sounds and recognize the difference between them
  • See differences between colors, shades and brightness

Benefits Summary
All full-time employees working an average of 30 hours or more per week are eligible for the following benefits:
  • Holiday & Paid Time Off (pro-rated for Part-Time employees)
  • Medical/Pharmacy
  • Dental
  • Vision
  • Employer-Paid Short-Term Disability
  • Employer-Paid Employee Basic Life & Accidental Death and Dismemberment
  • Voluntary Employee Life & Accidental Death and Dismemberment
  • Voluntary Spousal Life
  • Voluntary Dependent Life
  • Hospital Indemnity, Accident and Critical Illness
  • Commuter/Transit Account
  • Healthcare Flexible Spending Account
  • Dependent Care Flexible Spending Account
  • Health Savings Account
  • 401(k) with employer match
  • Employer-Paid Employee Assistance Program (EAP)
  • Employee Discounts

Salary Range
$62,600.00 - $94,000.00 / year
Pay Transparency Statement
At United Site Services, our salary ranges reflect the minimum and maximum base pay for the posted position applicable to all locations across the US. Within the posted salary range, individual pay is determined by the geographic location, job related skills, experience, education, and certifications. Our total compensation package includes base pay plus a comprehensive benefits program.
EEO Statement
Some positions may require secure site access and/or domestic air travel. All candidates for positions which require secure site access and/or domestic air travel must possess an acceptable form of identification to comply with state and federal regulations, such as REAL ID-compliant driver's license or state ID, or U.S. passport. This statement is not intended to require documentation beyond what is acceptable under the federal I-9 form process administered by the U.S. Citizenship and Immigration Services (USCIS); and should not be construed as creating additional employment eligibility verification requirements.
United Site Services is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination against any applicant or employee based on any legally-recognized basis, including, but not limited to: race, color, religion, sex (including pregnancy, lactation, childbirth or related medical conditions), sexual orientation , gender identity , age (40 and over), national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed servicemember status or any other status protected by federal, state or local law. Our commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee, including supervisors and co-workers.

What United Site Services employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

United Site Services logo

About United Site Services

Sourced by ZipRecruiter

You may not notice United Site Services, but we are always there - at construction sites, industrial facilities and live events all across America. We take pride in providing essential services like portable restrooms, portable sinks, temporary fence and more for customers across 25 states. Join a company that makes a difference in communities across the country while providing for yourself and your family.

Industry

Construction

Company size

5,001 - 10,000 Employees

Headquarters location

Westborough, MA, US

Year founded

1999

Social media

FacebookTwitter

View All United Site Services Jobs

Apply