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Full Time Inbound Call Center Jobs in Quebec (NOW HIRING)

Grainger Businesses

CA$23.50/hr

Customer Service Representative We're hiring full-time inbound service representatives! You'll be ... Inbound customer service center experience preferred. * Strong desire and willingness to help ...

TELUS

Description Position overview: full time The Business Help Desk Specialist III is a call center position where you are directly responsible for assisting our business customers with their issues ...

Desjardins Group

Member Reception Agent

Montreal, QC

The work mode arrangement for the position is full-time on site. The incumbent is responsible for ... Make new appointments according to business centre policy. Manage various operational functions ...

New

McKesson

Hub Patient Services Specialist

Montreal, QC · Remote

... call centre environments who are passionate about delivering an exceptional patient experience ... Respond to inbound and outbound inquiries from patients, healthcare providers, pharmacies, and ...

McKesson

Hub Patient Services Specialist

Montreal, QC · Remote

... call centre environments who are passionate about delivering an exceptional patient experience ... Respond to inbound and outbound inquiries from patients, healthcare providers, pharmacies, and ...

MCKESSON

... call centre environments who are passionate about delivering an exceptional patient experience ... Respond to inbound and outbound inquiries from patients, healthcare providers, pharmacies, and ...

Sun Life Financial

Insurance Associate

Montreal, QC · On-site

Effective time and personal management in blended Call Centre environment (balancing inbound and outbound calling) * Ability to positively adapt to change as products, processes and systems continue ...

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Full Time Inbound Call Center information

What is the difference between Full Time Inbound Call Center vs Part Time Inbound Call Center?

AspectFull Time Inbound Call CenterPart Time Inbound Call Center
Work HoursTypically 35-40 hours per weekFewer hours, often less than 30 per week
CredentialsUsually no special certifications requiredSame as full-time, minimal credentials needed
Work EnvironmentOffice or remote, consistent scheduleFlexible, variable schedule
Employer UsageCommon in customer service departmentsUsed for seasonal or flexible staffing

Full Time Inbound Call Center roles offer consistent hours and benefits, ideal for those seeking stable employment. Part Time Inbound Call Center positions provide flexibility and are suitable for individuals balancing other commitments. Both roles typically require similar skills and minimal certifications, but differ mainly in hours and scheduling flexibility.

What does a full time inbound call center do?

A full-time inbound call center employee handles incoming calls from customers to provide support, answer questions, process orders, or resolve issues. The role often requires good communication skills, familiarity with customer service software, and a schedule aligned with business hours.

What cities in Quebec are hiring for Full Time Inbound Call Center jobs?

Cities in Quebec with the most Full Time Inbound Call Center job openings:

Full Time Inbound Call Center jobs near you

Customer Service Representative, Call Centre, Dynamic - Montreal, QC

Scotiabank

Montreal, QC

Full-time

Re-posted 8 days ago

Job description

Requisition ID: 261746

Dynamic Funds is a wholly owned subsidiary of Scotiabank, headquartered in Toronto. Dynamic Funds was established as a small investment club in Montreal in 1957, where it was a pioneer in providing professional investment advice to retail investors. Since then, we have evolved to become one of Canada's most recognized wealth management firms. We offer a comprehensive range of products and services, spanning every major sector, geographic region and investment discipline. Our financial solutions include open and closed-end investment funds, fee-based, tax-advantaged and customized high-net-worth programs

Dynamic is a Canadian success story, built on non-negotiable beliefs that drive everything we do. We attract top candidates because our culture allows us to be active (not reactive), results-oriented and passionate about sales. In short, our people are truly empowered, experienced, and Dynamic. We've built a foundation whereby different perspectives, ideas and backgrounds continue to help us grow the business.

Is this role right for you? In this role you will:

  • Interact with customers via phone to provide effective customer service in response to inquiries on Dynamic products and services and assist customers (mainly Advisors and Associates) with resolution of issues regarding accounts and related transactions.
  • Collaborate with members of the team and act as a liaison between clients and other Dynamic Centres of Excellence
  • Analyze accounts, determine, and initiate appropriate follow-up and respond to customers' needs.
  • Strive to exceed qualitative and quantitative performance standards set by the department daily in an inbound call-center environment.
  • Maintain familiarity with policies and procedures of the department and the Centres of Excellence.
  • Work on special projects as required.

Experience & Education:

  • University degree in Finance or related studies (strong asset)
  • Knowledge of MS Office and industry databases (i.e. iFast)
  • CSC/ IFIC certification is a definite asset.

Do you have the skills that will enable you to succeed in this role? - We'd love to work with you if you have:

  • Ability to work independently and cooperatively as a team.
  • Ability to listen, understand and handle customer inquiries, problems, or complaints in a timely manner.
  • Excellent organizational and analytical skills.
  • Good problem-solving, flexibility, change management and time management skills. 
  • Excellent customer service and communication skills in English and French. 

Hours of operation:

January 1st to April 30th - Monday to Friday 8am-8pm 

May 1st to December 31st - Monday to Thursday 8am-8pm and Friday 8am-6pm.

In addition to French, the successful candidate must also have sufficient knowledge of English, as the work involves interacting and collaborating regularly with groups and individuals based in Toronto, as well as constantly interacting with other people, including clients, who speak English, locally and elsewhere.
#SGAM 

#LI-AD1


Location(s):  Canada : Quebec : Montreal

We value the unique skills and experiences each individual brings to the bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. Candidates selected for an interview will be contacted directly.  If you require accommodation during the recruitment and selection process, please let us know. We will work with you to provide as seamless a recruitment experience as possible.

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