Full Time Hospitality Software Jobs (NOW HIRING)

About Pirate Ventures

At Pirate Ventures, we live boldly and act differently. We're a crew built of dreamers that collaborate to Deliver the Unexpected, every day. We understand it is our call and responsibility to curate environments and experiences where people feel genuinely welcomed, safe, and acknowledged as part of our community. As Moment Makers, we produce immersive experiences where people feel recognized as human-first, allowing us to positively impact, empower, and collectively celebrate others. Along the way, we foster community by ensuring that we are fulfilling our core mission in all our interactions, be they with guests, our partners, and each other.

About the Role

Hook Hall is looking to hire a meticulous, detail-oriented, and grounded General Manager to help build and guide our ship. You will work closely with the Director of Operations, charting the course and building a crew. This position will require the ability to work independently, as a self-starter, and as part of a team, receiving and delegating responsibilities, navigating a mix of event management and day-to-day operations. Utilizing your excellent logistics skills and strength in multi-tasking you will need to navigate through the high seas, with your crew by your side, ensuring both the crew and guests have the best experience. It is imperative that we keep the crew unified and the ship in pristine condition.

This is a three month full-time contract-to-hire position.

What you'll do

• Oversee all operations, including ticketed events, private events, and daily service
• Build a team of hospitality Superheroes!
• Build, manage, and maintain top-notch training programs so the facility runs to an agreed-upon set of standards
• Keen technical skills working with hospitality software solutions, eg Toast, Opentable, Tripleseat
• Strong knowledge of writing, managing and enforcing Standard Operating Procedures
• Support and work alongside the executive team to grow a world-class entertainment company with a guest-centric experience including bar games, private events, and unique curated tavern/bar concepts that challenge the status quo in the industry
• Maintain clear financial reporting and controls for the business unit
• Oversee and manage facilities in a safe and efficient manner
• Maintain rapport with vendors, coordinating and supervising delivery of services
• Responsible for working with the accounting team to submit and check payroll for accuracy, and ensure all vendor invoices are recorded and remitted for payment
• Work with HR to recruit, train, and develop top-notch team members, and indoctrinate new employees in the parent company's culture and core values
• Manage and resolve crew conflicts in a professional manner
• Utilize daily/weekly meeting rhythm set forth by the company to ensure clear communication and to provide updates and flag issues through daily/weekly meetings with upper management and via pre-shift meetings with team members
• Ensure the best possible guest experience for private and corporate events, including set up and clean-up, and the highest level of customer service via email, phone, and in-person touchpoints
• Responsible for maintaining compliance will all local alcohol/beverage and food safety laws applicable
• Working with our in-house sales team, execute memorable events

Qualifications

• Minimum 3 years of management experience in the bar/hospitality industry, experience with new location opening is a plus!
• Commitment to and alignment with the company's core values
• Be a relentless perfectionist with a positive attitude who has a high level of attention to mastering the minutia and competitive spirit
• Proficient in Microsoft Office 365
• Experience with TripleSeat and Opentable is preferred
• Experience with Private Events is preferred
• Must have initiative and strong interpersonal skills
• Evenings and weekends will be required
• Proof of DC ABRA Manager-on-Duty certification required prior to start of employment
• Proof of Servsafe (or equivalent) certification required prior to start of employment
• Experience working in the hospitality industry, exhibiting the ability to accommodate and adapt to situations by effective decision making