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Full Time Google Call Center Jobs (NOW HIRING)

TransCore

Call Center Manager

Union, NJ · On-site

$80K - $99K/yr

TransCore (TRN), a subsidiary of ST Engineering, is seeking a full-time Call Center Manager to join our team in Union, New Jersey. Summary: The Call Center Manager is responsible for overseeing the ...

TransCore

Call Center Manager

NJ · On-site

$80K - $99K/yr

TransCore (TRN), a subsidiary of ST Engineering, is seeking a full-time Call Center Manager to join our team in Union, New Jersey. Summary: The Call Center Manager is responsible for overseeing the ...

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Full Time Google Call Center information

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How much do full time google call center jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for full time google call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is a full time Google call center job?

Full Time Google Call Center jobs involve providing customer support and assistance over the phone, chat, or email for Google’s products and services. Employees in these roles handle inquiries, troubleshoot technical issues, and help resolve customer problems. They may also assist with account management, billing questions, and provide information about Google’s offerings. These positions require good communication skills, problem-solving abilities, and familiarity with Google’s products. Working full time typically means a standard 40-hour workweek with benefits.

What are the key skills and qualifications needed to thrive as a Google call center representative?

To thrive as a Google Call Center Representative, you need excellent customer service skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with CRM software, ticketing systems, and Google Workspace tools is typically required. Strong communication, patience, and resilience help representatives manage diverse customer interactions and resolve issues efficiently. These skills ensure customer satisfaction and uphold Google's reputation for quality support.

What are some common challenges faced by agents working in a full-time Google call center, and how can they be overcome?

Agents in a full-time Google call center often encounter challenges such as handling high call volumes, resolving complex technical issues, and managing customer expectations. Success in this environment requires strong communication skills, patience, and adaptability. Leveraging internal resources, collaborating with team leads and peers, and participating in ongoing training can help agents stay informed and confident when addressing customer concerns. Additionally, effective time management and stress-reduction techniques are valuable for maintaining high-quality service and personal well-being.

What is the difference between Full Time Google Call Center vs Customer Support Specialist?

AspectFull Time Google Call CenterCustomer Support Specialist
CredentialsHigh school diploma or equivalent; some roles may prefer college experienceHigh school diploma or equivalent; relevant experience preferred
Work EnvironmentCorporate office or remote, fast-paced, tech-focusedOffice or remote, customer-facing, service-oriented
Employer & IndustryGoogle, technology and internet servicesVarious companies, retail, tech, and service industries

The Full Time Google Call Center primarily involves handling customer inquiries related to Google products in a tech-driven environment, often requiring technical knowledge and familiarity with Google's services. Customer Support Specialists work across various industries, providing assistance on products or services, with a broader range of technical skills depending on the employer. Both roles focus on customer service but differ in industry focus and technical requirements.

What cities are hiring for Full Time Google Call Center jobs?

Cities with the most Full Time Google Call Center job openings:

What are the most commonly searched types of Google Call Center jobs?

The most popular types of Google Call Center jobs are:

What states have the most Full Time Google Call Center jobs?

States with the most job openings for Full Time Google Call Center jobs include:

Full Time Google Call Center jobs near you

Call Center Manager

TransCore

Union, NJ • On-site

$80K - $99K/yr

Full-time

Re-posted 16 days ago

TransCore rating

6.5

Company rating: 6.5 out of 10

Based on 26 frontline employees who took The Breakroom Quiz

133rd of 159 rated electronics manufacturers

Job description

TransCore (TRN), a subsidiary of ST Engineering, is seeking a full-time Call Center Manager to join our team in Union, New Jersey.  

Summary: The Call Center Manager is responsible for overseeing the daily operations of the call center, ensuring efficient service delivery, high customer satisfaction, and optimal team performance. This role involves managing a team of customer service representatives, monitoring key performance indicators (KPIs), implementing process improvements, and ensuring compliance with company policies and service standards.

Salary Range: $80,000 - 99,000/yr., based upon skills and experience. 

Essential Duties and Responsibilities include the following. Other duties may be assigned.

  • Oversee daily operations of the call center to ensure efficient service delivery
  • Supervise, coach, and develop call center staff to meet performance goals
  • Monitor key performance indicators (KPIs) such as call volume, response time, and customer satisfaction
  • Implement and maintain quality assurance standards through call monitoring and feedback
  • Manage staff schedules and ensure adequate coverage across shifts
  • Handle escalated customer issues and ensure timely resolution
  • Identify and implement process improvements to enhance productivity and service quality
  • Prepare and present performance reports and operational metrics to leadership
  • Ensure effective use of call center technologies and coordinate with IT for system support
  • Enforce company policies, regulatory requirements, and industry standards.
  • Perform other duties as directed by TransCore management.

Requirements and Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below represent the knowledge, skills, and/or abilities required.

  • Five (5) years call center management experience required.
  • Three (3) years experience in toll industry customer service is required.
  • Demonstrated experience working within multi-channel customer contact center environments, utilizing various systems to manage and resolve customer inquiries efficiently across phone, email, chat, and social media platforms.
  • Excellent interpersonal and communication skills, including the ability to communicate information and ideas to an individual or in a large group setting.
  • Ability to manage multiple priorities, manage time effectively, and easily adapt to change.

Physical Demands/Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee may be seated for extended periods of time. The employee is occasionally required to stand, walk, and reach with hands and arms. The noise level in the work environment is usually moderate.                                      

* TransCore complies with federal and state disability laws and provides reasonable accommodation for employees with disabilities. 

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