IT Support Specialist
Location: Richfield, Ohio (On-site)
Employment Type: Full-time
Salary: $60,000 - $65,000
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About the Role
We are seeking an experienced IT Support Specialist to lead SAP solution delivery and support enterprise IT operations. This role partners with cross-functional business teams to deliver reliable systems and continuous improvement.
Key Responsibilities
- Lead and support SAP SD/LE processes including order management, logistics, and billing, applying deep technical expertise
- Design, develop, and maintain ABAP programs, reports, interfaces, and enhancements
- Manage and optimize SAP integrations with EDI, WMS, TMS, CRM, and other enterprise platforms
- Troubleshoot and resolve SAP production issues using strong debugging and analytical skills
- Configure SAP modules including pricing, delivery, shipping, and output processes
- Monitor system health (IDocs, batch jobs, interfaces) to ensure stability and performance
- Support testing cycles (unit, integration, UAT) and maintain documentation
- Provide end-user training and support for SAP functionality and custom programs
- Leverage IT administration expertise (VMware, networking, Windows OS, MS Office, Google Admin) to support infrastructure-related needs
- Oversee IT operations including asset management, budgeting, onboarding, and IT administration coordination
Required Qualifications
- 5+ years of IT experience
- 3+ years of SAP SD/LE and ABAP development experience
- Strong SAP configuration, debugging, and integration experience
- Excellent problem-solving and communication skills
Preferred Qualifications
- Experience with SAP S/4HANA or ECC environments
- Strong understanding of SAP SD/LE with hands-on ABAP development in enterprise settings
- Experience working with SAP integrations (EDI, WMS, TMS) at scale
- Broader IT administration experience (VMware, networking, Windows OS, Google Admin)
- Experience managing IT assets, budgets, and IT administration functions
- Knowledge of SAP cross-functional modules (FI, MM, WM/EWM)
- Familiarity with IT governance, security, and compliance
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