ZipRecruiter

Log In

2

Full Time Customer Service Representative Jobs in Rio Rancho, NM

next page

Showing results 1-20

All JobsCustomer Service Representative JobsFull Time Customer Service Representative JobsFull Time Customer Service Representative Jobs in Rio Rancho, NM

Full Time Customer Service Representative information

See Rio Rancho, NM salary details

$9

$17

$25

How much do full time customer service representative jobs pay per hour?

As of Jul 12, 2026, the average hourly pay for full time customer service representative in Rio Rancho, NM is $17.68, according to ZipRecruiter salary data. Most workers in this role earn between $14.47 and $19.66 per hour, depending on experience, location, and employer.

What jobs pay 4000 a week without a degree?

A full-time Customer Service Representative typically does not earn $4,000 weekly without additional commissions or bonuses. High-paying roles that can reach this level often involve sales, real estate, or specialized skilled trades that do not require a degree but may need experience or certifications. These roles usually demand strong communication skills, industry knowledge, and sometimes licensing or training.

How many hours does a customer service representative work?

A full-time customer service representative typically works around 40 hours per week, often scheduled during standard business hours. Some roles may require evening, weekend, or shift work depending on the company's hours of operation.

What are Full Time Customer Service Representatives?

Full Time Customer Service Representatives are professionals who assist customers by answering questions, resolving issues, and providing information about products or services for a company. They typically work 35-40 hours per week and interact with customers via phone, email, chat, or in person. Their goal is to ensure customer satisfaction, handle complaints efficiently, and help maintain positive relationships between the company and its clients. This role often requires strong communication skills, patience, and the ability to handle stressful situations.

What are some common challenges Full Time Customer Service Representatives face, and how can they effectively manage them?

Full Time Customer Service Representatives often encounter challenges such as handling difficult customers, managing high call volumes, and maintaining product knowledge across frequent updates. Effective management involves practicing active listening, staying calm under pressure, and using available resources like knowledge bases or escalation protocols. Building strong teamwork skills and regularly participating in training sessions can also help representatives stay prepared and confident in addressing various customer needs.

What are the key skills and qualifications needed to thrive as a Full Time Customer Service Representative, and why are they important?

To thrive as a Full Time Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with CRM software, telephone systems, and basic office applications is essential. Patience, active listening, and a positive attitude are standout soft skills for building rapport with customers. These competencies are crucial for resolving customer issues efficiently, ensuring satisfaction, and maintaining a positive company reputation.

What is the difference between Full Time Customer Service Representative vs Part Time Customer Service Representative?

FeatureFull Time Customer Service RepresentativePart Time Customer Service Representative
Work HoursTypically 35-40 hours per weekFewer hours, usually less than 30 hours per week
CredentialsOften requires similar qualifications, such as high school diploma or equivalentSame credential requirements as full-time roles
Work EnvironmentOffice or call center setting, consistent scheduleSimilar environment, flexible scheduling possible
Employer UsageCommon in customer service departments of large companiesUsed by companies needing flexible staffing

Full Time Customer Service Representatives work standard hours and often receive benefits, while Part Time Customer Service Representatives have flexible schedules with fewer hours. Both roles require similar skills and credentials, making them suitable for different employment needs within customer service industries.

How can I make $2000 a week working from home?

A full-time customer service representative can potentially earn $2000 a week by working overtime, handling high call volumes, or working for companies that offer premium pay for night shifts or specialized skills. Developing strong communication skills, familiarity with customer service tools, and maintaining consistent performance can help increase earnings, but reaching this level typically requires experience and possibly additional certifications or training. Earning this amount consistently from home may also involve supplementing income through multiple roles or freelance customer support work.

What is the highest paying customer service job?

The highest paying customer service roles are often in management or specialized fields such as technical support, account management, or client services, with salaries exceeding $70,000 annually. Senior positions or those requiring advanced technical skills and certifications tend to offer higher compensation.
What are the most commonly searched types of Customer Service Representative jobs in Rio Rancho, NM? The most popular types of Customer Service Representative jobs in Rio Rancho, NM are:
What are popular job titles related to Full Time Customer Service Representative jobs in Rio Rancho, NM? For Full Time Customer Service Representative jobs in Rio Rancho, NM, the most frequently searched job titles are:
What job categories do people searching Full Time Customer Service Representative jobs in Rio Rancho, NM look for? The top searched job categories for Full Time Customer Service Representative jobs in Rio Rancho, NM are:
What cities near Rio Rancho, NM are hiring for Full Time Customer Service Representative jobs? Cities near Rio Rancho, NM with the most Full Time Customer Service Representative job openings:
Full Time Customer Service Representative jobs near you
Customer Service Representative

Customer Service Representative

New Mexico Mortgage Finance Authority

Albuquerque, NM • On-site

$16.50/hr

Full-time

Posted 4 days ago

Job description

GENERAL SUMMARY


The Customer Service Representative provides high level customer service duties and will act as a primary point of contact for clients, specializing in Mortgage Loan Servicing. The Representative will process customer payments by phone and provide guidance on online payment methods, ensuring accurate transactions. This position executes core mortgage loan servicing functions by applying specialized product knowledge and procedural expertise. The representative ensures all operational tasks and system applications comply fully with industry regulations, federal guidelines, and state laws.


ESSENTIAL DUTIES & RESPONSIBILITIES


The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job. Employees may be requested to perform job-related tasks other than those specifically presented in this description.

  • Provides high quality customer service
  • Provides timely information (oral and written) to all Housing New Mexico borrowers, or to creditors on the borrower’s behalf
  • Customer Service Calls and related activities
  • Initiate first phase collections by executing outreach and payment reminders to borrowers
  • Provide backup coverage for front desk duties
  • Performs administrative and clerical tasks
  • Performs other related duties of a similar nature and level as assigned.
  • Employees are required to comply with safety regulations, procedures, and protocols
MINIMUM QUALIFICATIONS


Education and Experience

  • High school diploma or equivalent; Two years of directly related experience in mortgage servicing or customer service fields. Excellent communications and customer service skills. General knowledge of mortgage loan accounting is preferred.

Conditions of Employment
  • Fluent Spanish speakers will receive a dollar differential.
KNOWLEDGE, SKILLS, and ABILITIES


  • Ability to communicate in English and Spanish effectively both orally and in writing.
  • Work independently
  • Balance competing requirements and needs of client organizations
  • Read, analyze, and interpret standards, policies, procedures, and regulations
  • Handle common inquiries or complaints
  • Exercise good judgment and focus on detail as required by the job
  • Operate standard office equipment, such as computer keyboards and monitors, copiers, scanners, and telephone
  • Use (or learn to use) computer software and systems applicable to the position
  • Follow oral and written instructions and procedures
  • Research and resolve issues/concerns
  • Maintain accurate records
  • Meet schedules and deadlines of the work unit
  • Maintain well-organized materials, files, systems and tools
  • Adapt to changes in work situations and priorities

Core Expectations


  • Provide Customer Service to internal and external customers 100% of the time.
  • Demonstrate a Positive Attitude.
  • Demonstrate respectful behavior.
  • Foster teamwork and collaboration.
  • Exhibit honesty and integrity in communications and actions.
  • Take initiative.
  • Dependable, Reliable, Adaptable Productive.
  • Strive to become the subject matter expert in your position.


WORK ENVIRONMENT


The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work is performed in a standard office or indoor environment. Essential functions are regularly performed without exposure to adverse environmental conditions; however, employees may be exposed to minor inconveniences such as occasional noise, exposure to computer screens, crowded working conditions, and/or minor heating, cooling or ventilation problems.


Employees in the position may be exposed to rude/irate customers, or other individuals.


PHYSICAL DEMANDS


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Light Work: Performing the essential functions typically requires exerting up to 25 pounds of force occasionally, up to 10 pounds of force frequently, and/or a negligible amount of force constantly.


The work occasionally involves walking, driving, stooping, kneeling, crouching, reaching, climbing, balancing, pushing, pulling, lifting.


****************************************

Housing New Mexico is an Equal Opportunity Employer.