Analyst, TechEx
Manhattan, NY · On-site
Responsibilities : • Provide support to customers via phone, live chat, and working tickets in a ... This position is required to be performed full-time from an NBCUniversal-designated worksite.
Analyst, TechEx
Manhattan, NY · On-site
Responsibilities : • Provide support to customers via phone, live chat, and working tickets in a ... This position is required to be performed full-time from an NBCUniversal-designated worksite.
Analyst, TechEx
Manhattan, NY · On-site
Responsibilities : • Provide support to customers via phone, live chat, and working tickets in a ... This position is required to be performed full-time from an NBCUniversal-designated worksite.
Analyst, TechEx
Manhattan, NY · On-site
Responsibilities : • Provide support to customers via phone, live chat, and working tickets in a ... This position is required to be performed full-time from an NBCUniversal-designated worksite.
Analyst, TechEx
$62K - $80K/yr
NBCUniversal is a subsidiary of Comcast Corporation. Visit www.nbcuniversal.com for more ... Provide support to customers via phone, live chat, and working tickets in a high-volume environment.
Analyst, TechEx
$62K - $80K/yr
NBCUniversal is a subsidiary of Comcast Corporation. Visit www.nbcuniversal.com for more ... Provide support to customers via phone, live chat, and working tickets in a high-volume environment.
Analyst, TechEx
$62K - $80K/yr
NBCUniversal is a subsidiary of Comcast Corporation. Visit www.nbcuniversal.com for more ... Provide support to customers via phone, live chat, and working tickets in a high-volume environment.
Analyst, TechEx
$62K - $80K/yr
NBCUniversal is a subsidiary of Comcast Corporation. Visit www.nbcuniversal.com for more ... Provide support to customers via phone, live chat, and working tickets in a high-volume environment.
Analyst, TechEx
$62K - $80K/yr
NBCUniversal is a subsidiary of Comcast Corporation. Visit www.nbcuniversal.com for more ... Provide support to customers via phone, live chat, and working tickets in a high-volume environment.
Quick apply
Analyst, TechEx
$62K - $80K/yr
NBCUniversal is a subsidiary of Comcast Corporation. Visit www.nbcuniversal.com for more ... Provide support to customers via phone, live chat, and working tickets in a high-volume environment.
Analyst, TechEx
$62K - $80K/yr
NBCUniversal is a subsidiary of Comcast Corporation. Visit www.nbcuniversal.com for more ... Provide support to customers via phone, live chat, and working tickets in a high-volume environment.
Quick apply
Analyst, TechEx
$62K - $80K/yr
NBCUniversal is a subsidiary of Comcast Corporation. Visit www.nbcuniversal.com for more ... Provide support to customers via phone, live chat, and working tickets in a high-volume environment.
Analyst, TechEx
$62K - $80K/yr
NBCUniversal is a subsidiary of Comcast Corporation. Visit www.nbcuniversal.com for more ... Provide support to customers via phone, live chat, and working tickets in a high-volume environment.
Analyst, TechEx
$62K - $80K/yr
NBCUniversal is a subsidiary of Comcast Corporation. Visit www.nbcuniversal.com for more ... Provide support to customers via phone, live chat, and working tickets in a high-volume environment.
Analyst, TechEx
$62K - $80K/yr
NBCUniversal is a subsidiary of Comcast Corporation. Visit www.nbcuniversal.com for more ... Provide support to customers via phone, live chat, and working tickets in a high-volume environment.
Analyst, TechEx
$62K - $80K/yr
NBCUniversal is a subsidiary of Comcast Corporation. Visit www.nbcuniversal.com for more ... Provide support to customers via phone, live chat, and working tickets in a high-volume environment.
Analyst, TechEx
Manhattan, NY · On-site
$62K - $80K/yr
NBCUniversal is a subsidiary of Comcast Corporation. Visit www.nbcuniversal.com for more ... Provide support to customers via phone, live chat, and working tickets in a high-volume environment.
Analyst, TechEx
Manhattan, NY · On-site
$62K - $80K/yr
NBCUniversal is a subsidiary of Comcast Corporation. Visit www.nbcuniversal.com for more ... Provide support to customers via phone, live chat, and working tickets in a high-volume environment.
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Full-time
Posted 4 days ago
Job description
Job Summary:
NBCUniversal is one of the world's leading media and entertainment companies. The Technology Experience (TechEx) Analyst role involves providing 1st/2nd line desk side support and ensuring high levels of customer satisfaction through technical support of Microsoft O365 products and other technologies.
Responsibilities:
• Provide support to customers via phone, live chat, and working tickets in a high-volume environment.
• Break Fix support of IT issues
• Fulfill or triage customer requests.
• Deliver exceptional customer service.
• Understand Team targets and deliver to them.
• Identify process improvement opportunities and feedback to the management team.
• Collaborate where required on service improvement plans and operational projects.
Qualifications:
Required:
• Experience with common technologies, including Windows, Mac OSX, Office 365, Active Directory, mobile, etc.
• Demonstrable IT Support experience.
• Awareness of ITIL fundamentals.
• Relevant experience in performing and managing clearly defined SLA targets.
• Required On-Site: This position is required to be performed full-time from an NBCUniversal-designated worksite.
Preferred:
• Someone who genuinely puts their customer first.
• A team player who acts in the interest of all.
• A passionate and motivated individual.
• Someone with a flexible schedule that can cover later shifts, weekends, or holidays when needed.
Company:
NBCUniversal is a media company that provides entertainment and news development, production, distribution, and marketing services. It is a sub-organization of Comcast. Founded in 1912, the company is headquartered in New York, USA, with a team of 10001+ employees. The company is currently Late Stage.
NBCUniversal is one of the world's leading media and entertainment companies. The Technology Experience (TechEx) Analyst role involves providing 1st/2nd line desk side support and ensuring high levels of customer satisfaction through technical support of Microsoft O365 products and other technologies.
Responsibilities:
• Provide support to customers via phone, live chat, and working tickets in a high-volume environment.
• Break Fix support of IT issues
• Fulfill or triage customer requests.
• Deliver exceptional customer service.
• Understand Team targets and deliver to them.
• Identify process improvement opportunities and feedback to the management team.
• Collaborate where required on service improvement plans and operational projects.
Qualifications:
Required:
• Experience with common technologies, including Windows, Mac OSX, Office 365, Active Directory, mobile, etc.
• Demonstrable IT Support experience.
• Awareness of ITIL fundamentals.
• Relevant experience in performing and managing clearly defined SLA targets.
• Required On-Site: This position is required to be performed full-time from an NBCUniversal-designated worksite.
Preferred:
• Someone who genuinely puts their customer first.
• A team player who acts in the interest of all.
• A passionate and motivated individual.
• Someone with a flexible schedule that can cover later shifts, weekends, or holidays when needed.
Company:
NBCUniversal is a media company that provides entertainment and news development, production, distribution, and marketing services. It is a sub-organization of Comcast. Founded in 1912, the company is headquartered in New York, USA, with a team of 10001+ employees. The company is currently Late Stage.