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Full Time Cloud Help Desk Jobs in Winnipeg, MB (NOW HIRING)

Targeted Talent

Senior IT Project Engineer

Winnipeg, MB · Hybrid

From advanced server infrastructure and cloud migrations to modern network and VOIP solutions, this ... helping shape project delivery standards. This is an excellent opportunity for someone looking to ...

Targeted Talent

Senior IT Project Engineer

Winnipeg, MB · Hybrid

From advanced server infrastructure and cloud migrations to modern network and VOIP solutions, this ... helping shape project delivery standards. This is an excellent opportunity for someone looking to ...

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All JobsFull Time Cloud Help Desk JobsFull Time Cloud Help Desk Jobs in Winnipeg, MB

Full Time Cloud Help Desk information

What are the key skills and qualifications needed to thrive as a Full Time Cloud Help Desk professional, and why are they important?

To thrive as a Full Time Cloud Help Desk professional, you need strong troubleshooting skills, a solid understanding of cloud computing concepts, and typically an associate's or bachelor's degree in IT or a related field. Familiarity with cloud platforms like AWS, Azure, or Google Cloud, as well as ticketing systems and remote support tools, is often required, with certifications (such as AWS Certified Cloud Practitioner or CompTIA Cloud+) providing a competitive edge. Excellent communication, patience, and problem-solving abilities help professionals address user issues effectively and collaborate with technical teams. These skills and qualities are crucial for delivering timely support, maintaining cloud system reliability, and ensuring customer satisfaction.

How does a Full Time Cloud Help Desk professional typically collaborate with other IT teams to resolve complex issues?

A Full Time Cloud Help Desk professional often works closely with network engineers, cloud architects, and security teams to address and resolve complex technical problems. When an issue goes beyond standard troubleshooting, help desk staff escalate tickets and facilitate communication between users and specialized teams. This collaborative approach ensures efficient problem-solving and knowledge sharing, which helps prevent recurring issues and improves overall cloud service reliability. Additionally, regular meetings and documentation practices are common to keep all stakeholders informed and aligned.

What is a Full Time Cloud Help Desk?

A Full Time Cloud Help Desk professional provides technical support and assistance to users experiencing issues with cloud-based services and applications. They help resolve problems related to cloud platforms such as Microsoft Azure, Amazon Web Services (AWS), or Google Cloud, including troubleshooting connectivity, configuration, and access issues. These specialists work full time, often serving as the first point of contact for clients or employees needing help with cloud technology, ensuring minimal downtime and smooth operation of cloud resources.

What is the difference between Full Time Cloud Help Desk vs Full Time Cloud Support Specialist?

AspectFull Time Cloud Help DeskFull Time Cloud Support Specialist
CertificationsCompTIA Cloud+, AWS Certified Cloud Practitioner, Microsoft Azure FundamentalsSame as Help Desk, plus specialized certifications like AWS Certified Solutions Architect
Work EnvironmentHelp desk ticketing systems, remote support, customer communicationTechnical troubleshooting, system configuration, proactive support
Employer & Industry UsageIT service providers, cloud service companies, enterprise IT departmentsCloud service providers, managed service providers, enterprise IT teams

While both roles involve supporting cloud services, the Full Time Cloud Help Desk primarily handles customer inquiries and troubleshooting via ticketing systems, focusing on issue resolution. The Full Time Cloud Support Specialist often engages in deeper technical support, system configuration, and proactive problem-solving. Both roles require similar certifications and work in comparable environments, but the Support Specialist typically performs more advanced technical tasks.

What are popular job titles related to Full Time Cloud Help Desk jobs in Winnipeg, MB? For Full Time Cloud Help Desk jobs in Winnipeg, MB, the most frequently searched job titles are:
What job categories do people searching Full Time Cloud Help Desk jobs in Winnipeg, MB look for? The top searched job categories for Full Time Cloud Help Desk jobs in Winnipeg, MB are:
Full Time Cloud Help Desk jobs near you

Sr Full Stack Developer- REMOTE

Contact Centre Growth Corp Inc

Winnipeg, MB • Remote

CA$85K/yr

Full-time

Posted 23 days ago

Job description


Sr Full Stack Developer
Job Type: Full-Time
Hours: Days
Salary: $85,000-$110,000 K YEARLY DOE CAN
Benefits available after 60 Days for full-time employees

About AnswerNet

AnswerNet is a leading provider of customer engagement and contact center solutions across the United States and Canada. With over 31 contact centers and 10,000+ satisfied clients, we handle more than 125 million interactions each year. Our services include telephone answering, appointment setting, customer support, sales, lead qualification, third-party verification, market research, and more.

Summary

We're seeking a passionate and skilled Senior Full-Stack Developer to join our team. You'll be a key player in designing, building, and maintaining robust applications that solve real-world problems. We need someone who is not only a technical expert but also excels in a collaborative and dynamic environment.

Job Duties / Responsibilities / Essential Functions:
● Full-Stack Development: Design, develop, and maintain web applications using our core technologies: PHP, C#, Python, and JavaScript
● Front-End Integration: Collaborate closely with front-end developers to build seamless user experiences with Vue.js (2 and 3)
● Database Expertise: Take ownership of our data layer by assisting in the design and implementation of database solutions. You must be proficient in writing and optimising complex SQL queries and stored procedures to support application functionality.
● Master Your Craft: Show pride in your work product, including our code, documentation, and requirements. Write clean, scalable, and efficient code that is readable and maintainable.
● Team Collaboration: Actively participate in code reviews and provide constructive feedback to team members. We encourage asking questions and providing constructive pushback to help us all learn.
● Proactive Problem-Solving: Demonstrate initiative by proactively identifying ways we can improve. Troubleshoot and resolve software defects and performance issues. If you're struggling with a problem, only spend 15-30 minutes on it after asking for help to ensure progress is made.
● Test Automation: Experience with unit and integration testing is required; automated end-to-end (e2e) testing experience is a plus.
● Agile Development: Participate with product owners and stakeholders, assist in defining project scope, and champion Agile methodologies to improve team effectiveness.
● Performs other duties as assigned

Required Knowledge /Skills / Abilities / Qualifications:

● Experience: At least 5+ years of experience in full-stack development, across more than one stack and language.
● Technical Stack:
○ Back-End: In-depth knowledge of PHP, C#, Python, and JavaScript.
○ Front-End: Strong experience with Vue.js (including both Vue 2 and Vue 3)
○ Containerization: Experience with Docker or other containerization technologies.
○ Database: Expertise in SQL and database design/management (e.g., SQL Server, PostgreSQL, MySQL).
○ Cloud: Familiarity with cloud services like AWS.
○ Version Control: Strong experience with version control systems, specifically Git.
○ Test Automation: Expertise in Unit and Integration Testing, experience with automated end-to-end testing
● Problem-Solving & Communication: Strong problem-solving skills and attention to detail, with excellent communication and teamwork abilities.
● Agile: Understanding of Agile methodologies.

PHYSICAL REQUIREMENTS:
● Prolonged periods sitting at a desk and working on a computer.
● Must be able to lift up to 15 pounds at times.