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Full Time Chatbot Conversation Designer Jobs (NOW HIRING)

Pomeroy

AI Developer

Knoxville, TN · Remote

Design and implement AI solutions using ServiceNow (Flow Designer, Virtual Agent, Integration Hub) and automations using Power Automate. * Build and optimize chatbot/conversational AI capabilities to ...

OVA.Work

Conversational AI Developer

... chatbot performance using conversation analytics, user feedback, and AI evaluation metrics. • ... UX designers to improve conversation design, user engagement, and accessibility. • Deploy ...

Decagon

Agent Experience Designer

New York, NY · On-site

$160K - $200K/yr

About Decagon Decagon is the leading conversational AI platform empowering every brand to deliver ... full-time employees: * Medical, Dental, and Vision benefits for you and your family * Life ...

FastTek

Instructional Designer

Auburn Hills, MI · On-site

$61K - $83K/yr

Clear and conversational * Accurate and compliant * Aligned with brand voice and customer ... Experience with AI/chatbot content or knowledge platforms * Portfolio or writing samples showcasing ...

Google

Senior Visual Designer

Mountain View, CA · On-site

Experience in designing AI-powered products, conversational interfaces, and browser-based tools ... This isn't just about building a chatbot in a side panel; it's about crafting the visual language ...

CEDENT

Contact Center Solution Architect

Chicago, IL · Remote

$65 - $85.50/hr

... Conversational AI , IVR systems , chatbot/web chat solutions , and cloud-native web applications . * Collaborate with technology leads/developers, business SMEs, UX designers, and technology ...

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How much do full time chatbot conversation designer jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for full time chatbot conversation designer in the United States is $40.48, according to ZipRecruiter salary data. Most workers in this role earn between $34.62 and $50.24 per hour, depending on experience, location, and employer.

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Full Time Chatbot Conversation Designer jobs near you

AI Developer

Pomeroy

Knoxville, TN • Remote

Full-time

Posted 7 days ago

Job description

Role: Professional, AI & Automation
Engagement Type:External Consultant / Contract
Reporting To:Director, Global IT Service Desk & Quality & Performance Management
Location:Flexible / Remote with global collaboration
Role Overview
We are looking for a hands-on AI developer to support the transformation of our Global IT Service Desk through practical, scalable, and measurable AI solutions.
This role will primarily focus on delivering AI-enabled capabilities that improve users experience, increase self-service adoption, reduce manual efforts, and support faster resolution of IT requests and incidents. The ideal candidate will have strong experience designing and developing AI-driven solutions, with exposure to platforms such as ServiceNow, Power Automate, conversational AI, workflow automation, and data-driven service improvement.
Although the role supports Service Desk transformation, the main focus is not traditional service desk operations. The priority is to build and deliver AI and automation solutions that create measurable business value.
Key Responsibilities
Strategy & Assessment
  • Assess current Service Desk processes, workflows, and ticket volumes (incidents, requests, self-service).
  • Identify high-impact automation and AI use cases aligned to business outcomes (cost reduction, AHT, deflection, CSAT).
  • Support AI & automation roadmap, including quick wins and mid/long-term opportunities.
Solution Design & Implementation
  • Design and implement AI solutions using ServiceNow (Flow Designer, Virtual Agent, Integration Hub) and automations using Power Automate.
  • Build and optimize chatbot/conversational AI capabilities to drive self-service and reduce contact volume.
  • Develop automations for common Service Desk tasks (e.g., password resets, access provisioning, incident routing, knowledge surfacing).

Process Optimization
  • Standardization and streamline workflows across global Service Desk operations.
  • Introduce intelligent routing, triage, and knowledge recommendations leveraging AI.
  • Partner with IT teams (Infrastructure, Security, Workplace, Apps) to embed automation into end-to-end processes.
Data & Performance Management
  • Support KPIs and success metrics (deflection rate, automation rate, AHT reduction, resolution time, cost per ticket).
  • Build dashboards and reporting to track automation impact and ROI.
  • Use analytics to continuously refine and expand automation opportunities.
Governance & Enablement
  • Establish automation governance (intake, prioritization, design standards).
  • Create reusable frameworks and best practices for scaling automation globally.
  • Upskill internal teams on AI/automation tools, processes, and adoption.
Key Deliverables
  • AI & Automation opportunity assessment and prioritized backlog.
  • 6-12 month roadmap with measurable targets (e.g., 10-20% ticket reduction).
  • Implemented automations and chatbot use cases (with documented results).
  • KPI dashboard and reporting framework.
  • Governance model and operating playbook.
Qualifications
Required Experience
  • 5+ years in ITSM, Service Desk, IT Operations optimization and AI.
  • Proven experience implementing automation within ServiceNow (or comparable ITSM platforms).
  • Hands-on experience with conversational AI / chatbot tools (e.g. ServiceNow Virtual Agent).
  • Demonstrated success delivering measurable efficiency gains (cost reduction, ticket. deflection, AHT improvement).

Technical Skills
  • ServiceNow (Flow Designer, Virtual Agent, scripting preferred).
  • API integrations and workflow automation.
  • Data analysis and reporting (Power BI, ServiceNow Performance Analytics, or similar).
  • Understanding of AI/ML use cases in IT operations.
Core Competencies
  • Strong stakeholder management across global IT teams
  • Ability to translate business needs into scalable technical solutions
  • Comfortable operating in a complex, cross-functional environment
Success Criteria
  • Deliver baseline assessment and automation roadmap
  • Launch 3-5 high-impact automation use cases (quick wins)
  • Establish KPI tracking and demonstrate early value (e.g., deflection or AHT reduction)
  • Align cross-functional stakeholders on governance and execution model
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