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Full Time Chatbot Conversation Designer Jobs (NOW HIRING)

ServiceNow Technical Architect

$73 - $91.75/hr

Topic design, Conversational flows, Backend orchestration • Glide API (JavaScript) • Flow Designer & Integration Hub • REST API integrations • End-to-end solution design for chatbot-driven ...

... designing, developing, and implementing AI-powered chatbot and AI agent solutions, with a strong focus on end-to-end conversation orchestration, enterprise integrations, and customer experience ...

Sr.AI Developer

Northbrook, IL · On-site

$55.25 - $73/hr

... designing, developing, and implementing AI-powered chatbot and AI agent solutions, with a strong focus on end-to-end conversation orchestration, enterprise integrations, and customer experience ...

As a Genesys CloudCX Chatbot Developer youll be responsible for designing developing and deploying ... conversational interactions and enhance user experience Integrate chatbots with backend systems ...

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Full Time Chatbot Conversation Designer information

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$15

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$53

How much do full time chatbot conversation designer jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for full time chatbot conversation designer in the United States is $40.48, according to ZipRecruiter salary data. Most workers in this role earn between $34.62 and $50.24 per hour, depending on experience, location, and employer.
What are the most commonly searched types of Chatbot Conversation Designer jobs? The most popular types of Chatbot Conversation Designer jobs are:
ServiceNow Technical Architect

$73 - $91.75/hr

Full-time

Posted 7 days ago


Job description

Job Summary:
Danta Technologies is seeking a hands-on ServiceNow Technical Architect with strong expertise in ITSM and Virtual Agent to design and deliver scalable automation solutions. The role involves solution design, development oversight, and integration architecture with a focus on self-service and ITSM workflow orchestration.
Responsibilities:
• Define end-to-end architecture for ServiceNow solutions with primary focus on: ITSM (Incident, Request, SLA lifecycle) and Virtual Agent (self-service and chatbot automation)
• Translate business requirements into scalable, automation-driven solutions
• Design conversational workflows integrated with backend ITSM processes
• Lead design and implementation of Virtual Agent conversational flows including intent recognition, topics, guided workflows
• Architect chatbot-driven ITSM automation including incident creation, request fulfillment, SLA orchestration
• Ensure alignment between Virtual Agent (front-end interaction) and ITSM workflows (backend execution)
• Expected to have practical experience in building and deploying VA solutions, not just conceptual knowledge
• Design and oversee integrations using REST / SOAP APIs, Integration Hub, MID Server
• Integrate ServiceNow with enterprise systems (HR, Identity, Monitoring tools) and collaboration platforms (Teams, portals, etc.)
• Ensure seamless data flow across chatbot → ITSM → downstream systems
• Provide technical guidance on Glide scripting (JavaScript), Flow Designer, and Automation logic
• Conduct code reviews and ensure adherence to best practices
• Drive performance optimization and scalability
• Define development standards for Virtual Agent design, ITSM workflows, and integrations
• Ensure secure coding practices, compliance (PII masking, audit logging), and SLA-driven automation behavior
• Lead design workshops with business and L1/L2 teams
• Mentor developers on VA implementation and ITSM automation best practices
• Align platform capabilities with business outcomes (deflection, containment, automation)
Qualifications:
Required:
• 8+ years in ServiceNow
• Strong hands-on experience in ITSM implementation
• Strong hands-on experience in Virtual Agent development and deployment
• ServiceNow ITSM (Incident, Request, SLA)
• ServiceNow Virtual Agent: Topic design, Conversational flows, Backend orchestration
• Glide API (JavaScript)
• Flow Designer & Integration Hub
• REST API integrations
• End-to-end solution design for chatbot-driven automation
• Integration architecture across enterprise systems
• Understanding of ITSM lifecycle + automation
• ServiceNow CSA
• ServiceNow CIS (ITSM or any relevant module)
Preferred:
• ServiceNow CAD
• ServiceNow CTA
• ITIL v4
• Experience with Predictive Intelligence (classification/routing)
• Experience with AI-driven knowledge integration
• Experience with Microsoft Teams / external channel integration
• Knowledge of Conversation analytics
• Knowledge of Chatbot containment optimization
• Knowledge of Multi-channel support architecture
Company:
Danta Technologies is a consulting and IT services firm that offers solutions for all levels of IT. Founded in 2013, the company is headquartered in Oceanside, USA, with a team of 51-200 employees. The company is currently Growth Stage.

Danta Technologies logo

About Danta Technologies

Sourced by ZipRecruiter

Danta Technologies, situated in San Marcos, CA, US, is a rising star in the global tech industry. They specialize in providing innovative software solutions to businesses of all sizes across a gamut of industries. Leveraging the power of cutting-edge technology, Danta Technologies aims to revolutionize the way businesses operate and interact with their customers. Since its inception, the company has garnered a reputation for delivering high-quality, reliable, and user-friendly software products that streamline operations and drive productivity. Despite being a rather newer player, Danta Technologies has made significant strides in the tech space, gaining recognition for its customer-centric approach and commitment to technological excellence.

Industry

It services

Company size

11 - 50 Employees

Headquarters location

San Marcos, CA, US

Year founded

2013

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