L1 Support Hero
CA$45K - CA$60K/yr
Work Schedule Full-time, Monday-Friday. Occasional evening or weekend work may be required for ... chat with your future boss and Management - to make sure we're the right fit for each other. 6. ...
L1 Support Hero
CA$45K - CA$60K/yr
Work Schedule Full-time, Monday-Friday. Occasional evening or weekend work may be required for ... chat with your future boss and Management - to make sure we're the right fit for each other. 6. ...
L1 Support Hero
Edmonton, AB · On-site
CA$45K - CA$60K/yr
Work Schedule Full-time, Monday-Friday. Occasional evening or weekend work may be required for ... chat with your future boss and Management -- to make sure we're the right fit for each other. 6. ...
Quick apply
L1 Support Hero
Edmonton, AB · On-site
CA$45K - CA$60K/yr
Work Schedule Full-time, Monday-Friday. Occasional evening or weekend work may be required for ... chat with your future boss and Management -- to make sure we're the right fit for each other. 6. ...
Client Service Team Manager
Edmonton, AB · On-site
This is a full-time permanent position with a competitive compensation and benefits package. This ... Establish andmaintainservice level standards, ensuring exceptional customer support via live chat ...
Client Service Team Manager
Edmonton, AB · On-site
This is a full-time permanent position with a competitive compensation and benefits package. This ... Establish andmaintainservice level standards, ensuring exceptional customer support via live chat ...
... support to our clients as they will interact with us in very different ways, whether it is by phone, email, chat, video, social media or mobile. This is a full time and shift oriented role that ...
... support to our clients as they will interact with us in very different ways, whether it is by phone, email, chat, video, social media or mobile. This is a full time and shift oriented role that ...
Position Overview Full-Time | Edmonton, AB | On-site Your Launchpad into a Career in Group ... Delivering support by live chat, email and phone in English (and French, if bilingual) * Other ...
Position Overview Full-Time | Edmonton, AB | On-site Your Launchpad into a Career in Group ... Delivering support by live chat, email and phone in English (and French, if bilingual) * Other ...
Private Client Associate, Branch Support Assistant, Operations Assistant, Private Banking Associate ... Canada Work hours/week: 37.5 Employment Type: Full time Platform: WEALTH MANAGEMENT Job Type:
Private Client Associate, Branch Support Assistant, Operations Assistant, Private Banking Associate ... Canada Work hours/week: 37.5 Employment Type: Full time Platform: WEALTH MANAGEMENT Job Type:
Full Time Chat Support information
What is full time chat support?
Full time chat support jobs involve assisting customers or clients through online chat platforms, typically for a company’s website or app. Employees in this role answer questions, resolve issues, and provide information about products or services in real-time via text-based communication. Unlike phone support, chat support allows for multitasking and often requires fast typing and strong written communication skills. These positions may be remote or in-office and usually require working a standard number of hours per week, such as 35–40 hours. Full time chat support roles are popular in industries like e-commerce, technology, and customer service.
What are the key skills and qualifications needed to thrive as a full time chat support specialist?
To excel as a Full Time Chat Support specialist, you need strong written communication, problem-solving abilities, and basic computer literacy, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, live chat platforms, and ticketing tools is typically required. Patience, active listening, and adaptability are crucial soft skills that help build rapport and resolve customer issues efficiently. These skills and qualities are vital for delivering timely, accurate, and positive customer experiences in a fast-paced digital environment.
What are some common challenges faced in a full time chat support role, and how can they be managed?
A common challenge in Full Time Chat Support is handling multiple conversations simultaneously while maintaining accuracy and a positive customer experience. Managing high volumes during peak times can be stressful, but using canned responses and staying organized can help. Building familiarity with common issues and internal resources improves efficiency, and regular collaboration with team members ensures consistency in responses. Proactively seeking feedback and participating in training sessions also helps in overcoming challenges and improving performance.
What is the difference between Full Time Chat Support vs Part Time Chat Support?
| Aspect | Full Time Chat Support | Part Time Chat Support |
|---|---|---|
| Work Hours | Typically 35-40 hours per week | Fewer hours, often less than 20 hours per week |
| Credentials | Basic customer service skills, sometimes specific certifications | Same as full-time, often less strict |
| Work Environment | Remote or office-based, fast-paced customer service setting | Remote or flexible, similar environment |
| Employer Usage | Common in customer service departments of various industries | Used by companies needing flexible support staffing |
Full Time Chat Support involves working standard hours with consistent schedules, often providing comprehensive customer assistance. Part Time Chat Support offers flexible hours with fewer weekly hours, suitable for students or those seeking supplemental income. Both roles require similar skills but differ mainly in hours and commitment level.
What are the most commonly searched types of Chat Support jobs in Edmonton, AB?
The most popular types of Chat Support jobs in Edmonton, AB are:
What are popular job titles related to Full Time Chat Support jobs in Edmonton, AB?
For Full Time Chat Support jobs in Edmonton, AB, the most frequently searched job titles are:
What job categories do people searching Full Time Chat Support jobs in Edmonton, AB look for?
The top searched job categories for Full Time Chat Support jobs in Edmonton, AB are:
L1 Support Hero
Edmonton, AB
GAM Technical Services
CA$45K - CA$60K/yr
Full-time
Medical, Dental
Posted 12 days ago
Job description
About GAM Tech
GAM Tech is a dynamic and rapidly growing Managed Service Provider (MSP) dedicated to delivering innovative, secure, and efficient IT solutions.
Our mission is to create fun, success, and innovation for our people and customers. We live by our core values - Teamwork, Care, Communication, Accountability, and Positive Attitude - to ensure our clients receive the best possible IT support and business solutions.
Position Overview
We're looking for an enthusiasticL1 Support Heroto join our Service Delivery team as the first line of defense for IT support.
As a key member of our front-line team, you'll handle incoming support requests, troubleshoot user issues, and escalate more complex problems to the L2 team when necessary. Your goal: deliver fast, friendly, and effective technical support that leaves our customers feeling cared for and confident in our service.
Compensation
Total Compensation Range: $45,000 - $60,000 per year
This range reflects total compensation, including base salary, performance incentives, benefits, and other rewards.
Final offers are based on experience, technical ability, and certifications.
Key Responsibilities
Serve as the first point of contact for clients via phone, email, or ticketing system, ensuring all requests are logged accurately.
Troubleshoot and resolve common technical issues related to hardware, software, networks, and cloud services.
Escalate unresolved incidents to the L2 Support Team with clear documentation and communication.
Maintain excellent customer communication, ensuring users are informed of progress and resolution status.
Follow established troubleshooting workflows and company best practices.
Document all interactions, steps, and resolutions in HaloPSA with attention to detail.
Assist in maintaining and improving the knowledge base and internal documentation.
Collaborate closely with other IT support teams to ensure smooth service delivery.
Stay current with new technologies, IT tools, and industry best practices to continually improve service quality.
Qualifications & Experience
1+ years of experience in IT support, help desk, or customer service role within a technical environment.
Fluency in English
French would be considered an important asset
Basic understanding of Windows, macOS, Office 365, Active Directory, and networking fundamentals.
Strong troubleshooting and problem-solving skills.
Excellent communication and customer service abilities with a professional, positive attitude.
Ability to multitask, prioritize, and stay organized in a fast-paced environment.
Experience using HaloPSA, N-able, or similar RMM/ITSM tools is an asset.
A passion for technology and learning - eager to grow and advance within the team.
Certifications such as CompTIA A+, ITIL, or Microsoft 365 are an asset but not required.
What We Offer
Total compensation package between $45,000-$60,000, including base pay, benefits, and performance-based incentives.
Comprehensive benefits package including health and dental coverage, and paid training/certifications.
Collaborative, on-site work environment with a supportive and friendly team.
Opportunities for career growth, with mentorship from senior technicians and clear advancement paths.
Fun, inclusive workplace culture focused on teamwork and continuous improvement.
The opportunity to work with modern technology in a growing, innovative MSP environment.
Work Schedule
Full-time, Monday-Friday.
Occasional evening or weekend work may be required for critical support or project-related tasks.
Our Hiring Process
1. Apply online.
2. Complete a short personality and aptitude assessment - to help ensure you're a great fit for our awesome team.
3. Show off your personality in a short video interview.
4. Meet your and HR leader for a deeper conversation.
5. Final chat with your future boss and Management - to make sure we're the right fit for each other.
6. Start your dream job at GAM Tech!
Additional Information
We value a diverse and inclusive workplace. If you require accommodation during the hiring process, please let us know and we'll ensure reasonable arrangements are made.
We appreciate all applicants for their interest; however, only those selected for an interview will be contacted.
No phone calls or website inquiries, please.