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Full Time Call Center Jobs in Tennessee (NOW HIRING)

MMC Group LP

Be Seen First

Call Center Representative Onsite

Nashville, TN · On-site

$17/hr

Human Resources Customer Service Representative Location: onsite Position Type: Full-Time Schedule ... This position is ideal for candidates with recent call center, customer service, HR, or benefits ...

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IQVIA

Work from Home

Memphis, TN · Remote

$18/hr

Primary Call Center contact for patients, pharmacies and medical professionals utilizing an Opus ... full-time employee. #LI-CES #LI-Remote #LI-DNP IQVIA is a leading global provider of clinical ...

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All JobsCall Center JobsFull Time Call Center JobsFull Time Call Center Jobs in Tennessee

Full Time Call Center information

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How much do full time call center jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for full time call center in Tennessee is $16.26, according to ZipRecruiter salary data. Most workers in this role earn between $13.94 and $17.45 per hour, depending on experience, location, and employer.

What is a full time call center?

A Full Time Call Center job involves working in a customer service environment where employees handle incoming and outgoing calls on behalf of a company. These roles typically require individuals to provide information, resolve customer issues, process orders, or offer technical support over the phone. Full time positions usually mean working around 35-40 hours per week, often with set shifts. Call center agents are expected to have strong communication skills, patience, and a customer-oriented approach. Many call centers offer training and opportunities for career advancement within the organization.

What are the key skills and qualifications needed to thrive as a full time call center representative?

To thrive as a Full Time Call Center Representative, you need strong verbal communication, active listening, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer skills is often required. Exceptional patience, resilience under pressure, and a positive attitude help individuals stand out in this role. These skills and qualities are essential for delivering excellent customer service, efficiently resolving issues, and maintaining high customer satisfaction in a fast-paced environment.

What are some common challenges faced by full time call center agents, and how can they be managed effectively?

Full-time call center agents often encounter challenges such as managing high call volumes, dealing with difficult customers, and maintaining consistent performance metrics. Effective time management, stress reduction techniques, and ongoing training can help address these issues. Many centers offer support through team leads, peer mentoring, and access to wellness resources. Building strong communication skills and staying adaptable are also key to thriving in this fast-paced environment.

Which full time call center pays the most?

Full-time call center agents in high-paying industries such as technology, finance, or healthcare tend to earn the most, often with salaries ranging from $40,000 to over $60,000 annually. Factors like experience, certifications, and the complexity of the support provided can also influence pay rates.

What are the most commonly searched types of Call Center jobs in Tennessee?

The most popular types of Call Center jobs in Tennessee are:

What are popular job titles related to Full Time Call Center jobs in Tennessee?

For Full Time Call Center jobs in Tennessee, the most frequently searched job titles are:

What job categories do people searching Full Time Call Center jobs in Tennessee look for?

The top searched job categories for Full Time Call Center jobs in Tennessee are:

What cities in Tennessee are hiring for Full Time Call Center jobs?

Cities in Tennessee with the most Full Time Call Center job openings:

Full Time Call Center jobs near you
Infographic showing various Full Time Call Center job openings in Tennessee as of August 2026, with employment types broken down into 2% As Needed, 82% Full Time, 14% Part Time, and 2% Contract. Highlights an 94% Physical, 3% Hybrid, and 3% Remote job distribution, with an average salary of $33,815 per year, or $16.3 per hour.

Call Center Representative Onsite

MMC Group LP

Nashville, TN • On-site

$17/hr

Full-time

Medical, Dental, Vision

Posted 3 days ago

New

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Job description

Human Resources Customer Service Representative

Location: onsite
Position Type: Full-Time
Schedule: Monday–Friday
Paid Training: Monday–Friday, 8:30 AM–5:30 PM EST
Pay: $17/hr.

Position Overview

We are hiring Human Resources Customer Service Representatives to provide customer service support to employees and former employees with questions related to Human Resources and employee benefits.

This position is ideal for candidates with recent call center, customer service, HR, or benefits experience who are comfortable handling inbound calls, documenting customer interactions, researching issues, and navigating multiple computer systems.

Responsibilities

  • Answer inbound calls from employees and former employees regarding Human Resources and benefits questions.
  • Provide accurate information and resolve customer inquiries in a professional and timely manner.
  • Explain HR and benefits policies, procedures, and processes in an easy-to-understand manner.
  • Document customer interactions, transactions, and case information accurately.
  • Research outstanding issues and follow up through resolution.
  • Keep customers informed regarding the status of open cases.
  • Respond to customer inquiries submitted through online support channels.
  • Maintain confidentiality when handling employee and benefits information.
  • Escalate recurring, technical, or unresolved issues when appropriate.
  • Navigate multiple computer applications while assisting customers.
  • Follow established procedures and service standards.
  • Meet attendance, productivity, quality, and customer service expectations.
  • Attend required meetings and training sessions.
  • Provide additional support during peak business periods.

Qualifications

  • Must be at least 18 years old.
  • High School Diploma or GED required.
  • Minimum of 6 months of recent call center and/or employee benefits experience within the past 1–2 years.
  • Strong verbal and written communication skills.
  • Professional telephone and customer service skills.
  • Ability to communicate information clearly and confidently.
  • Strong problem-solving and research skills.
  • Ability to multitask and prioritize in a fast-paced call center environment.
  • Strong computer skills and ability to navigate multiple applications simultaneously.
  • Strong attention to detail.
  • Ability to handle confidential information appropriately.
  • Ability to work independently while following established procedures.

Training and Work Schedule

Paid training is conducted Monday through Friday from 8:30 AM to 5:30 PM EST.

Perfect attendance during training is required.

After training, candidates must have availability to work an assigned Monday–Friday schedule between 8:00 AM and 8:00 PM EST. The final work schedule will be provided before the completion of training.

If you have recent call center or employee benefits experience and are interested in providing professional HR customer support, apply today.


Company Description

Throughout the past 30 years plus, MMC, one of the most trusted names in workforce management services, has successfully delivered strategic solutions to large and small businesses in numerous industries.

We have built our reputation on partnering with our clients and candidates to achieve the desired results. Our recruiting professionals have extensive experience matching the right candidate, to the right client, for the right position. We provide the best opportunities to the most talented candidates in a multitude of industries.

MMC is a privately owned business with corporate headquarters in Irving, Texas. With 2,000+ employees, working in 40+ states, MMC is able to support all United States locations, and some international locations.

We appreciate your interest in reviewing this particular position and we encourage you to visit our website where you can always search and apply for opportunities at www.mmcgrp.com

Benefits with MMC Group
MMC offers health insurance plans for our active candidates on assignment, including:

Medical, dental, and vision coverage
Life and disability insurance
Additional voluntary benefits

Join MMC and enjoy the support of a team that values your well-being, both on and off the job.

MMC strives to ensure all job posting confirm details of the position, the rate of pay, and acknowledge medical benefits are offered.

Get started on your career journey today! Apply to become a part of the MMC Team!

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.