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Full Time Call Center Team Leader Jobs in Decatur, GA

RemX

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Onsite Call Center Specialist

Alpharetta, GA · On-site

$20/hr

RemX is hiring Onsite Call Center Specialist I Pay: $20 Hours: 8am to 5pm EST Address: Alpharetta ... Leading Workforce Specialist: When our Talent is looking for their next opportunity, we know they ...

RemX

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Call Center Specialist I (Direct Hire)

Alpharetta, GA · On-site

$20/hr

... join their team. In this role, you will serve as a critical point of contact for customers ... Leading Workforce Specialist: When our Talent is looking for their next opportunity, we know they ...

Truett's Grill

Team Leader

Morrow, GA

A Team Leader is one who consistently demonstrates our core values, embraces the Chick-fil-A ... Position Type: * Full-time and Part-time Our Benefits Include: * A fun work environment where you ...

Dwarf House

Team Leader

Forest Park, GA

$18 - $21/hr

A Team Leader is one who consistently demonstrates our core values, embraces the Chick-fil-A ... Position Type: * Full-time and Part-time Our Benefits Include: * A fun work environment where you ...

Chick-fil-A

Team Leader

Decatur, GA

Team Leaders lead by example and set the tone that others will follow ... Position Type: * Full-time and Part-time Our Benefits Include: * A fun work environment where you ...

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All JobsFull Time Call Center Team Leader JobsFull Time Call Center Team Leader Jobs in Decatur, GA

Full Time Call Center Team Leader information

See Decatur, GA salary details

$12

$22

$44

How much do full time call center team leader jobs pay per hour?

As of Jul 4, 2026, the average hourly pay for full time call center team leader in Decatur, GA is $22.42, according to ZipRecruiter salary data. Most workers in this role earn between $17.12 and $24.86 per hour, depending on experience, location, and employer.

What is the difference between Full Time Call Center Team Leader vs Customer Service Supervisor?

AspectFull Time Call Center Team LeaderCustomer Service Supervisor
ResponsibilitiesOversees call center operations, manages team performance, ensures quality serviceSupervises customer service staff, handles escalations, improves service processes
Required SkillsLeadership, communication, problem-solving, call center software knowledgeCustomer service skills, leadership, conflict resolution, reporting
Work EnvironmentCall center setting, fast-paced, team-orientedOffice environment, team supervision, client interaction
Common UsageIndustry-wide, call center management rolesCustomer service departments, retail, telecom sectors

Both roles involve supervising customer service teams, requiring leadership and communication skills. The Call Center Team Leader focuses specifically on call center operations and team performance, while the Customer Service Supervisor may oversee broader customer service functions across various channels. The choice depends on the specific work environment and scope of responsibilities.

What cities near Decatur, GA are hiring for Full Time Call Center Team Leader jobs? Cities near Decatur, GA with the most Full Time Call Center Team Leader job openings:
Full Time Call Center Team Leader jobs near you

Call Center Representative - Tucker, GA

BEST FOOT FORWARD SOLUTION SERVICES LLC

Tucker, GA • On-site

$15 - $18.75/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 10 days ago

Job description

Description:

In our outbound call center, Call Center Representatives will use skip tracing methods to update patient contact information and contact patients to help them utilize their existing insurance coverage. CCRs are NOT COLLECTING DEBT. While call center, collections, and skip tracing experience is preferred, a successful employee needs excellent customer service skills, a willingness to learn, and determination to meet goals. This position depends on successfully completing new hire training with the company and meeting monthly targets.

Pay Rate: $18.00 per hour + overtime and bonus opportunities


Responsibilities

  • Use skip tracing methods (learned during training) to locate, educate, and engage with health insurance members to help them utilize their health insurance benefits, gather contact information, and update their personal information in the system.
  • Meet or exceed daily, weekly, and monthly Key Performance Indicators (KPIs), including making at least 150 outbound calls daily and meeting monthly set engagement goals to impact individual and company success.
  • Ensure the security of customer information and regularly update reports.
  • Understand state and federal laws about HIPPA and skip-tracing activities.
  • Performs other related duties as required.
Requirements:
  • Has prior call center, collections, or skip tracing experience/knowledge (preferred).
  • Speaks fluent English and Spanish or other language.
  • Demonstrates excellent written and verbal communication skills.
  • Maintains strong computer skills and is proficient in Microsoft Office or related software/databases is a must.
  • Exhibits integrity and discretion in handling confidential medical information.
  • Is a team player with a strong work ethic and a positive attitude.
  • Possesses exceptional time management skills, demonstrates punctuality, and has reliable transportation to and from work.
  • Can pass a background check and drug screening (positive THC tests will not disqualify employment).

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Flexible schedule
  • Health insurance
  • Paid time off
  • Vision insurance